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Q9: FAILED TO ACTIVATE OR REGISTER
For ‘Activation Failed’
Generally caused by network instability, please switch to a
more stable network and try to activate again.
For ‘Registration Failed’
Generally, it is caused by the connection timeout or the sending
timeout, please check whether you have blocked the outgoing
network traffic to non-US regions like China. We recommend
that you unblock and try to register again.
Q10: FAILED TO TURN ON WHEN CHARGING
In the charging state, you need to first press the power button
to light up the screen(showing the charging status). Then press
and hold the power button for 4-5 seconds until the boot
animation is shown on screen.
Q11: FAILED TO OPEN THE DIAGNOSIS APP
The tablet has to connect to the network every 30 days,
otherwise, the diagnosis app will be locked and disabled until
the device is connected to the network.
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