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17
Troubleshooting
Troubleshooting Tips
Most diculties are easy to x. Consult the troubleshooting
table for common problems and their solutions. If you continue
to experience problems or need repairs beyond these minor
adjustments, please call 1-866-SNOWJOE (1-866-766-9563)
for assistance.
mWARNING! Always unplug the power cord before
performing any adjustments, maintenance, or repairs to your
2-in-1 pole + chain saw.
Troubleshooting Table
Daily Checklist, Cleaning
and Storage
Daily Checklist
To help maintain your electric 2-in-1 pole + chain saw for
optimum performance, we recommend you complete this
checklist prior to each work session.
mWARNING! Do not plug in the power cord until you
have completed all of the daily checks.
• Inspect for any visible damage to the chain, guide bar, or
motor housing.
• Inspect the oil port and guide bar rails and clean them to
remove any debris.
• Check the chain tension.
• Check the chain teeth for sharpness.
• Check the bar and chain oil level; ll with only new chain
oil specically formulated for chain saws.
NOTE: If you notice anything unusual, such as a vibration or
or an odd sound, shut the saw OFF immediately. Remove the
power cord and check the saw for any damage.
If you cannot nd the cause of the problem or are uncertain
what to do, then have the saw inspected by an authorized
Snow Joe
®
+ Sun Joe
®
dealer or call the Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563) before using it.
mCAUTION!
• Remove the power cord and wait at least ve minutes for
the saw to cool before servicing or storing your unit.
• If you drop the saw, carefully inspect it for damage. If the
guide bar is bent, the housing is cracked, the handle is
broken, or if you see any other condition that may aect
the saw’s operation, DO NOT USE the tool. Instead, have
it serviced at an authorized Snow Joe
®
+ Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563).
Cleaning
Use only mild soap and a damp cloth to clean the 2-in-1 pole
+ chain saw. Never let any liquid get inside the motor housing
and NEVER immerse any part of the saw housing in liquid.
Problems Corrective Action
The saw
motor fails
to start
• Check that you installed the extension cord
properly into the saw power cord receptacle and
that you plugged the extension cord into a live
120 V outlet.
• Make sure that you fully depress and hold the
safety lock button before squeezing the ON/OFF
trigger switch.
• The chain is too tight; re-tension.
• The chain tension is too tight; re-tension.
• The chain oil tank is empty; rell.
• The lubrication holes are plugged; clean them out.
• The chain tension is too tight; re-tension.
• The guide bar or chain is damaged; inspect
and replace the damaged part.
The saw
runs, but
the chain
speed is
low
Bar and
chain
running
hot and
smoking
The saw
motor
runs, but
the chain
is not
turning
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