GreenPan CC005094-001 User Manual

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Problem Potential Cause Solution

Power Plug

Do not touch the outside of the Slow Cooker, burns

may result. Instead, use handles only when the pan is

operating.

Check whether the power plug is connected to a

functional, grounded electrical outlet

Contact Customer Service

Slow Cooker

turns on, but

does not get

hot during

any cooking

mode

Outside of

Slow Cooker

is hot during

use

Slow

Cooker

does not

turn on

Control Board

problem

This is normal,

especially after

extended use

Other issues: Contact Customer Service

STORAGE

Ensure the Slow Cooker is cool and dry before storing. The power cord wraps around

the cord wrap for easy storage.

BEFORE RETURNING

YOUR GREENPAN PRODUCT

If you are experiencing problems with your GreenPan Slow Cooker, we suggest that

you call GreenPan customer service at 914-372-7777 before returning the product. A

representative can confirm whether the product is under warranty and advise on next

steps.

IMPORTANT: If the defective product is to be serviced by someone other than

GreenPan’s authorized service, please tell the servicer to call our consumer service at

914-372-7777 to ensure that the problem is properly diagnosed, the product is serviced

with the correct parts, and the product is still under warranty.

TROUBLESHOOTING

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GreenPan CC005094-001 Elite Essential Smart Electric 6QT Skillet Pot, Presets to Sear Saute Stir-Fry and Cook Rice, Healthy Ceramic Nonstick and Dishwasher Safe Parts, Easy-to-use LED Display, Fantasy Fig