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40
https://www.modernflames.com
Troubleshooting / FAQ (Continued)
Symptom
Problem
Solution
Dim or no flame.
Flame LCD issue.
Inspect the LCD and replace if necessary.
Main PCB board issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Ember bed is dim or not glowing.
Brightness is not selected.
See “Operation” section.
Ember bed LED issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Main PCB board issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
No difference from setting H1 to
H2.
Main PCB board issues.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Heating element issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Error code “E1”
Thermostat issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
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