Loading ...
Loading ...
Loading ...
39
https://www.modernflames.com
Troubleshooting / FAQ
Symptom
Problem
Solution
Fireplace will not come on when
power button/switch is put into
the ON position.
Appliance is not plugged into an
electrical outlet.
Check plug. Plug in the fireplace if
necessary.
Hardwire connections are not correct.
See “Hardwiring Installation” section.
Appliance has overheated and the
safety thermal switch has been
tripped.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Main PCB board issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Fireplace has not fully turned on.
Allow 20-30 seconds for the fireplace to
fully turn on.
House circuit breaker not in “ON”
position.
Inspect circuit breaker. Turn breaker to
“ON” position.
Fireplace turns off and will not
turn on.
House circuit breaker has tripped.
Reset the house circuit breaker.
Fireplace’s fuse has blown.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Fireplace has overheated and the
safety thermal switch has tripped.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Remote control does not work.
Low/dead batteries.
Replace the batteries in the remote control.
Remote receiver malfunction.
Ensure the remote receiver is not blocked.
Replace touch-on control panel if
necessary.
No warm air coming out of the
fireplace.
Heater setting is not selected.
See “Operation” section.
Heater has been locked out.
See “Operation” section.
Room temperature is higher than
fireplace setting (if not set to room
temperature).
Reset temperature setting.
Fireplace has overheated and safety
thermal switch has tripped.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Hardwire connections are not correct.
See “Hardwiring Installation” section.
Heater issue.
Inspect the blower and heater. Replace if
necessary.
Heater shuts off automatically.
Room is too warm.
The heater has a built-in thermostat. It will
shut off automatically once the pre-set
temperature has been reached. It will turn
on automatically if the room temperature
drops below the pre-set temperature.
Loading ...
Loading ...