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5
Troubleshooting
If you are unable to get an acceptable image after following the installation
instructions, try the troubleshooting tips below:
1. Are the USB Micro-B cables that shipped with the product
connected and plugged into a working power source? For the
product to function properly, it must be connected to and receiving
power from the USB Micro-B cables.
2. Was the power to the DisplayPort source turned off prior to
installation? If not, restart your computer.
3. What resolution are you trying to reach? See the Product Features
and Installation sections in this manual for details on maximum
distance and resolution. The shorter the extension distance, the higher
the resolution you will be able to obtain. If you are not able to receive
an acceptable image, try lowering your computer’s video resolution or
adjusting the refresh rate.
4. What type of cabling are you using? Inferior cabling can result in poor
performance, so it is important you use cables that can support the
video resolution you are trying to obtain. To achieve maximum distance
and resolution, 24 AWG solid-wire UTP cable (such as Tripp Lite’s
N202-Series cables) must be used.
5. Test your cables to ensure they are working properly. For example,
connect your Cat5e/6 cable between a computer and a network to verify
that it establishes a network connection.
6. Do you have any patch panels or other devices between the
transmitter and receiver units? Tripp Lite’s DisplayPort to HDMI over
Cat5 Extender Kit is designed to connect directly from the transmitter
to the receiver via UTP cable. The more connection points between the
source and the remote monitor, the more likely signal degradation will
occur, causing poor performance. If you have a patch panel or other
device in between, it should be removed from the installation.
18-09-061-933883.indb 5 9/20/2018 9:26:55 AM
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