Loading ...
Loading ...
Loading ...
Action Yes No
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel.
b Print the document.
Does gray background appear on prints?
Go to step 4. The problem is
solved.
Step 4
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Does gray background appear on prints?
Go to step 5. The problem is
solved.
Step 5
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Does gray background appear on prints?
Go to step 6. The problem is
solved.
Step 6
a Replace the imaging unit.
b Print the document.
Does gray background appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 96
Loading ...
Loading ...
Loading ...