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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the carpet cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM POSSIBLE CAUSE SOLUTION
The cleaner will
not run.
Unplugged at wall outlet. Plug in firmly.
Defective wall outlet.
Check with a good appliance or lamp. Be sure
the power cord plug is fully plugged into a
good wall outlet.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Poor job of dirt
pick-up.
Dirty water tank is not installed
correctly.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Dirty water tank is full. Empty the dirty water tank.
The flexible hose is clogged. Clean the hose. Follow instructions on page 15.
Water escapes
from the cleaner.
Dirty water tank is full. Empty the dirty water tank.
Dirty water tank is not installed
correctly.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Clean water tank is not installed
correctly.
Check the clean water tank for correct
installation. Ensure it is installed in place.
The cleaner will
not dispense.
Clean water tank is empty. Fill the clean water tank.
Clean water tank is not installed
correctly.
Check the clean water tank for correct
installation. Ensure it is installed in place.
The cleaner is overheated.
Unplug the power cord and let the cleaner cool
down for 30 minutes. Restart the cleaner. If the
problem persists, call 1-877-531-7321 (US) /
1-844-608-3081 (CA) for assistance.
Hose nozzle will
not spray after
filling the clean
water tank.
Air is trapped in the pump and
hose.
Turn on the cleaner. If hose does not spray,
prime the pump by lowering the hose down to
the floor and hold the trigger for up to 1 minute.
Motor noise
becomes
high-pitched.
Dirty water tank is full. Empty the dirty water tank.
The flexible hose is clogged. Clean the hose. Follow instructions on page 15.
The float in the dirty water tank
has been activated.
Empty and clean the dirty water tank.
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