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9
Copyright 2018-2020 Secura, Inc. All rights reserved. www.thesecura.com
7. After the third time, repeat steps 1-5 using only water to ensure the interior of the kettle is
clean and vinegar-free.
8. Dry thoroughly with a soft cloth.
9. Never attempt to descale the kettle by chipping or scraping with a sharp implement.
If after reviewing the troubleshooting guide, the problem is not resolved, do not attempt to repair
or disassemble the unit yourself. Please contact us at [email protected] for
assistance.
TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
The kettle does not
operate
The kettle is not plugged into a
working electric outlet
Plug the kettle into a working electric
outlet properly
The power cord is damaged Contact [email protected]
There is no water or insuffi cient
water in the kettle when in use, so
the kettle shuts off automatically
to avoid overheating. It is not a
defect
Unplug the kettle. Allow the kettle to cool
for 10 minutes before refi lling with cold
water. Place the kettle on its base and re-
boil.
The kettle shuts off
automatically before the
water is boiling
There are mineral deposits in the
kettle
Decalcify the kettle regularly referring to
the REMOVING MINERAL BUILD-UP
section in this manual
There is no water or insuffi cient
water in the kettle when in use, so
the kettle shuts off automatically
to avoid overheating. It is not a
defect
Unplug the kettle. Allow the kettle to cool
for 10 minutes before refi lling with cold
water. Place the kettle on its base and re-
boil.
Unexpected smell in the
water
This is normal for the fi rst use due
to the manufacturing process
Refer to the KETTLE PREPARATION
section in this manual. If the smell
remains, please fi ll the kettle to the MAX
line and add baking soda. Boil the water
and empty the kettle carefully
The water in the kettle is
turbid
There are mineral deposits in the
kettle
Decalcify the kettle regularly referring to
the REMOVING MINERAL BUILD-UP
section in this manual
DOUBLE WALL ELECTRIC WATER KETTLE
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