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en Troubleshooting
42
Errors Cause Troubleshooting
Sending program has failed.
Please make sure your appli-
ance is connected to the in-
ternet.
The appliance is not connec-
ted to the internet.
▶
Check the internet connection of
your appliance.
For details, refer to the user manual
of your appliance. If problem per-
sists, please contact customer ser-
vice.
Sending program has failed.
Please do not manually con-
trol your Home Appliance.
X-Spect device is sending
the program to the appli-
ance.
▶
Do not manually control your appli-
ance by hand until the X-Spect
device has transmitted the program
to the appliance successfully.
Sending program has failed.
Another program is currently
in progress.
A program is running on
your appliance.
▶
Stop the running program on the
appliance.
▶
Wait until the program is finished
and try again.
Device registration has
failed, please reboot the
device to repeat setup.
Something went wrong dur-
ing the device setup pro-
cess.
1. →"Restarting the appliance",
Page36
2. →"Performing the initial setup",
Page33
3. If problem persists, contact the cus-
tomer service →Page46.
This device is not registered,
please contact customer
service.
Something went wrong dur-
ing the device setup pro-
cess.
▶
Contact the customer service
→Page46.
The server cannot verify
your device identity. Please
set up your device again.
The device permissions
were revoke. The server can
not identify your device.
1. Reset the device. →Page39
2. Set up the device. →Page33
New terms & conditions are
available. Please accept
them in the Home Connect
app and try again.
New Terms and Conditions
must be accepted.
▶
Accept the new Terms and Condi-
tions in your Home Connect app.
You reached your quota
limit, please try again later.
Your device has sent too
many requests to our cloud
in one day. To improve the
cloud performance, your
device is temporarily dis-
abled for 24 hours.
▶
Try again later.
Low charging current detec-
ted, please replace your ad-
apter.
The device detected a slow
charging rate, for example, if
the adapter is faulty or the
cable is not working.
1. Try a different CCC safety-certified
adapter or cable.
2. If problem persists, contact the cus-
tomer service →Page46.
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