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Beforeyoucall forservice...
Troubleshooting -tips
Save time and money! Review the charts on the following
pages first and you may not need to carl for service.
ge.com
:::: _: i :ii:i Possible Causes What ToDo
Surface elements willnot Improper cookware * Use pans which are absolutely flat and match
maintain a rolling boil being used. the diameter of the surthce element selected.
or cooking is slow
Surface elemen_ do Cooktop controls * Check tl) see tire correct control is set for tile surthce
notworkproperly improperly set. element you are using.
Scratches on cooktop Incorrect clemahag methods * Use recommended cleaning llrocedures. See the
glasssurface being used. Cleaningthe glass cooktop section.
Cookware with rough bottoms
being used or coarse particles
isalt or sand) were between
the cookware and the surface
of the cooktop.
CookwaJce has been slid
across the cooktop surface.
• To avoid scratches, use tile recommended cleaning
pI'ocedtlI'es. Make SuI'e bottolns of cookware ai'e clean
betoi'e tlse_ and rise cookware with sinooth bottoms.
Areas of discoloration Food spillovers not cleaned • See tire Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. Tire surtace may appear discoh)red
with alight-colored glass when it is hot. This is temporary and will disappear
cooktop, as tire glass cools.
Plastic melted to Hot cooktop came into • See tire Glass surface- potential for permanent damage
thesurface contact with plastic placed section in tile Cleaningthe glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware •Lrse only flat cookware to minimize cycling.
off and on of being used. See the "Radiantsurface elementssection.
surface elements
Unresponsive keypad Keypad is dirty. •Clean tire keypad.
Afuse in your home may be • Rel/lace tire fl/se or reset tire circtdt breaker.
blown or the circuit breaker
tripped.
Pan detection/sizing Improper cookware • Lrse a flat, metallic llan that is 4.0" or lar(_er
not working properly being used.
Pan is improperly placed. • Make sure tire pan is centered on tire cl)rresplmding
sl/l'J[_l ce elem ellt.
Cooktop control • Check to see that tire control is set prollerly.
improperly set.
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