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19
If your problem is not listed, please contact Customer Support (see page 23).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Poor air purification
quality.
Tap to increase the fan speed.
Make sure no objects are blocking the sides or top of the air purifier
(the inlet or outlet).
Make sure the filter is removed from its packaging and properly in
place (see page 7).
Close doors and windows while using the air purifier.
If the room is larger than 635 ft / 59 m, air purification will take
longer.
Replace the filter (see page 17).
is still on after
replacing the filter.
Reset the Check Filter Indicator (see page 16).
has not turned on
after 6–12 months.
is a reminder for you to check the filter and will light up based
on how much the air purifier has been used, as well as other factors
(see page 16). If you don’t use your air purifier often, will take
longer to turn on.
Air Quality Indicator
always stays red.
The AirSight Plus Laser Dust Sensor may need to be cleaned
(see page 17).
If you’re using an ultrasonic humidifier near the air purifier, the mist
may aect the accuracy of the AirSight Plus Laser Dust Sensor.
The sensor will detect the large mist particles, and the Air Quality
Indicator may turn red. Avoid using an ultrasonic humidifier near
the air purifier, or avoid using Auto Mode.
Air Quality Indicator
always stays blue,
even when the air
quality is poor.
The AirSight Plus Laser Dust Sensor detects airborne particles, but
it cannot detect gas. Make sure there isn’t gas polluting the air.
Display shows Error
Code “E1”.
The motor has malfunctioned. Please contact Customer Support
(see page 23).
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