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 Troubleshooting

en
fr
es
pt
 Troubleshooting
Problem Cause/Result Action
Coffee only comes out
in drips when it is being
prepared.
The coffee is ground too finely
and obstructs the system.
T
Set the grinder to a coarser
setting (see chapter 
‘Preparation – Adjusting
the grinder’).
The water hardness may not have
been correctly set.
T
Perform descaling (see chapter 
‘Maintenance – Descaling the
machine ’).
Grinder is making a
very loud noise.
There are foreign objects in the
grinder.
T
Contact customer support in your
country (see chapter  ‘JURA
contact details/ Legal information’).
The & symbol or the
! symbol lights up
brightly and other
symbols flash.
If the machine has been exposed
to the cold for a long period of
time, heating may be disabled
for safety reasons. The ENA
switches off automatically.
T
Warm the machine at room
temperature.
E If you were unable to solve the problem, contact customer
support in your country (see chapter  ‘JURA contact
details/ Legal information’).
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