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Action Yes No
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
b In the Jam Recovery menu, select On or Auto.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
E-mailing problems
Cannot send e
‑mails
Action Yes No
Step 1
Make sure that the e‑mail SMTP settings are configured correctly.
For more information, see “Configuring the e‑mail SMTP settings”
on page 46.
Can you send an e‑mail?
The problem is
solved.
Go to step 2.
Step 2
Make sure that you are using the correct password. Depending on
your e‑mail service provider, use your account password, app
password, or authentication password. For more information, see
“Configuring the e‑mail SMTP settings” on page 46.
Can you send an e‑mail?
The problem is
solved.
Go to step 3.
Step 3
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you send an e‑mail?
The problem is
solved.
Contact customer
support.
Troubleshooting 237
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