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30-Day Satisfaction Guarantee for Orders placed on Andoveraudio.com
We are so convinced that you will love your new Andover product that if you are
dissatised in any way, you may return your unit (purchased through www.andoveraudio.
com) within 30-days from the time you receive your order for a full refund, minus the cost
of any damaged, missing or abused components.
Products purchased through an authorized reseller are governed by the policies of that
reseller.
To initiate a return for a unit purchased on our website, please email us at
support@andoveraudio.com with the following information:
1. Your order number and product serial number (if applicable).
2. Your reason for returning the item: For example, repair or refund.
3. You will be issued a Return Authorization and a pre-printed shipping label, which
must be used to ensure accurate transaction tracking.
4. You are responsible for any missing parts or accessories. Damage due to accident
or abuse, or products not returned in their complete original packaging will be
subject to restocking and/or replacement fees. Returned items are the customer’s
responsibility until they reach the return address. A refund will be issued once we
receive and have inspected the returned items (normally within 3 business days).
Refunds do not include any shipping costs.
Two-Year Warranty
Andover Audio warrants Spindeck products against manufacturing defects and
workmanship to the initial purchaser for a period of two (2) years from the date of delivery
to customer. Andover Audio will repair or replace the unit as necessary to restore proper
operation.
This warranty covers both parts and labor for the warranty period. The warranty excludes
physical damage caused by accident or abuse outside of our control. Or if the unit is
damaged due to incorrect return packing. The warranty also excludes normal wear items
such as the stylus and belt. If you think you need warranty service, please contact us to
obtain an RMA (Return Merchandise Authorization) by e-mailing support@andoveraudio.
com. For more information on returns and exchanges, please visit www. andoveraudio.
com/pages/returns-and-exchanges.
Service
Should you encounter a problem that you are unable to solve, please contact customer
service at support@andoveraudio.com, or the dealer that sold you your Spindeck.
If you must return your Spindeck for any reason, it must be safely packed and shipped in
its original carton and packing material. Damage that is the result of improper packaging
is not covered by the warranty. Please contact Andover Audio if you need replacement
packaging.
Important: Fit the stylus protection cap and the transport lock-tie for the tonearm tube,
prior to carefully packaging Spindeck.
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