en
2
Table of contents
Safety ...............................................4
General information ...........................4
Intended use......................................4
Restriction on user group...................5
Safe installation..................................5
Safe use ............................................7
Safe cleaning and maintenance .........9
Preventing material damage...........11
Environmental protection and
saving energy .................................11
Disposing of packaging ...................11
Save energy and conserve re-
sources ...........................................12
Energy saving mode ........................12
Installation and connection ............13
Unpacking the appliance .................13
Contents of package........................13
Requirements for the installation
location............................................14
Removing the transit bolts ...............14
Connecting the appliance ................15
Aligning the appliance .....................16
Familiarising yourself with your
appliance ........................................18
Appliance ........................................18
Detergent drawer .............................19
Controls...........................................19
Display ............................................20
Programmes....................................23
Buttons ............................................28
Accessories....................................30
Before using for the first time.........30
Starting an empty washing cycle......30
Laundry ..........................................31
Preparing the laundry.......................31
Sorting laundry ................................32
Degrees of soiling............................32
Care symbols on the care labels......32
Detergents and care products ........32
Detergent recommendation..............33
Detergent dosage ............................33
Basic operation ..............................34
Switching on the appliance ..............34
Setting a programme .......................34
Adjusting the programme settings....35
Loading laundry ...............................35
Adding detergent and care
product............................................35
Starting the programme ...................36
Soaking laundry...............................36
Adding laundry ................................36
Cancelling the programme...............36
Resuming the programme when
the programme status is Rinse
Hold ................................................36
Unloading the laundry......................36
Switching off the appliance ..............37
Childproof lock ...............................37
Activating the childproof lock ...........37
Deactivating the childproof lock .......37
Intelligent dosing system ...............37
Filling the dispenser.........................37
Dispenser contents ..........................38
Basic dosage ..................................38
HomeConnect ...............................39
Home Connect settings ...................39
Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function ...................................41
Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function .......................41
Connecting your appliance to the
Home Connect app .........................42
Activating Wi-Fi on the appliance .....43
en
3
Deactivating Wi-Fi on the appli-
ance ................................................43
Resetting the appliance network
settings............................................43
Software update...............................43
Connecting the appliance to the
energy manager ..............................44
Remote diagnostics .........................44
Data protection ................................45
Declaration of Conformity.................45
Basic settings.................................46
Overview of basic settings ...............46
Changing the basic settings.............46
Cleaning and servicing...................47
Tips on appliance care ....................47
Cleaning the drum ...........................47
Cleaning the detergent drawer .........47
Descaling ........................................49
Cleaning the drain pump..................49
Cleaning the water outlet hose at
the siphon........................................51
Clean the water inlet filters. ..............52
Troubleshooting .............................54
Error code / Fault display / Signal ...54
Malfunctions ....................................56
Noise...............................................59
Problem with results ........................60
Home Connect problem...................61
Leakage ..........................................62
Odours ............................................62
Emergency release ..........................63
Transportation, storage and dis-
posal...............................................63
Removing the appliance ..................63
Inserting the transit bolts..................63
Using the appliance again ...............64
Disposing of old appliance ..............64
Customer Service ...........................65
Product number (E-Nr.) and pro-
duction number (FD)........................65
Consumption values.......................66
Technical specifications.................67
en Safety
4
Safety
Please read the safety information to ensure that you use the ap-
pliance safely.
General information
You can find general information about this instruction manual
here.
¡ Read this instruction manual carefully. Only this will ensure you
use the appliance safely and efficiently.
¡ This manual is intended for the installer and the user of the ap-
pliance.
¡ Follow the safety instructions and warnings.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Check the appliance after unpacking it. Do not connect the ap-
pliance if it has been damaged in transit.
Intended use
Read the information on intended use to ensure that you use the
appliance correctly and safely.
Only use this appliance:
¡ According to this installation and instruction manual.
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ In private households and in enclosed spaces in a domestic en-
vironment.
¡ Up to an altitude of max. 4000m above sea level.
Safety en
5
Restriction on user group
Avoid risks to children and vulnerable persons.
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Do not let children play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
¡ Improper installation is dangerous.
▶
Connect and operate the appliance only in accordance with
the specifications on the rating plate.
▶
Connect the appliance to a power supply with alternating
current only via a properly installed socket with earthing.
▶
The protective conductor system of the domestic electrical
installation must be properly installed. The installation must
have a sufficiently large cross section.
▶
When using a residual current circuit breaker, only use a
type with the
mark.
▶
Never equip the appliance with an external switching
device, e.g. a timer or remote control.
▶
When the appliance is installed, the mains plug of the
power cord must be freely accessible. If free access is not
possible, an all-pole isolating switch must be installed in the
permanent electrical installation according to the installation
regulations.
▶
When installing the appliance, check that the power cable is
not trapped or damaged.
en Safety
6
¡ If the insulation of the power cord is damaged, this is danger-
ous.
▶
Never let the power cord come into contact with hot appli-
ance parts or heat sources.
▶
Never let the power cord come into contact with sharp
points or edges.
▶
Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-ap-
proved adapters.
▶
Do not use extension cables or multiple socket strips.
▶
If the power cord is too short, contact Customer Service.
▶
Only use adapters approved by the manufacturer.
WARNING‒Risk of injury!
¡ The high weight of the appliance may result in injury when lif-
ted.
▶
Do not lift the appliance on your own.
¡ If this appliance is not correctly installed in a washer-dryer
stack, the installed appliance may fall.
▶
Only stack the dryer on a washing machine using the con-
nection kit from the dryer manufacturer . No other installa-
tion method is permitted.
▶
Do not install the appliance in a washer-dryer stack if the
dryer manufacturer does not offer a suitable connection kit.
▶
Do not install appliances from different manufacturers and
with varying depths and widths in a washer-dryer stack.
▶
Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶
Keep packaging material away from children.
▶
Do not let children play with packaging material.
Safety en
7
CAUTION‒Risk of injury!
¡ The appliance may vibrate or move when in use.
▶
Place the appliance on a clean, even, solid surface.
▶
Align the appliance using the appliance feet and a spirit
level.
¡ If hoses and power cords have been laid incorrectly, this
causes a tripping hazard.
▶
Lay hoses and power cords in such a way that there is no
risk of tripping.
¡ If the appliance is moved by holding onto protruding compon-
ents, such as the appliance door, the parts may break off.
▶
Do not move the appliance by holding onto protruding
parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶
Do not touch the sharp edges on the appliance.
▶
Wear protective gloves when installing and transporting the
appliance.
Safe use
Follow these safety instructions when using the appliance.
WARNING‒Risk of electric shock!
¡ If the appliance or the power cord is damaged, this is danger-
ous.
▶
Never operate a damaged appliance.
▶
Never pull on the power cord to unplug the appliance. Al-
ways unplug the appliance at the mains.
▶
If the appliance or the power cord is damaged, immediately
unplug the power cord or switch off the fuse in the fuse box
and turn off the water tap.
▶
Call Customer Service. →Page65
▶
Repairs to the appliance should only be carried out by
trained specialist staff.
¡ An ingress of moisture can cause an electric shock.
▶
Only use the appliance in enclosed spaces.
en Safety
8
▶
Never expose the appliance to intense heat or humidity.
▶
Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶
Do not install the appliance behind a door as this may ob-
struct the appliance door or prevent it from opening.
▶
With redundant appliances, unplug the power cord. Then
cut through the cord and damage the lock on the appliance
door beyond repair so that the appliance door will no longer
close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them
to suffocate.
▶
Keep small parts away from children.
▶
Do not let children play with small parts.
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of chil-
dren.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that
contain solvents may cause an explosion in the appliance.
▶
Rinse pretreated laundry thoroughly with water before wash-
ing.
CAUTION‒Risk of injury!
¡ The worktop may break if you stand on or climb onto the ap-
pliance.
▶
Do not stand on or climb onto the appliance.
Safety en
9
¡ The appliance may tip over if you sit on or lean against the
open door.
▶
Do not sit on or lean against the appliance door.
▶
Do not place any objects on the appliance door.
¡ Reaching into the drum while it is still turning may cause hand
injuries.
▶
Wait for the drum to come to a complete stop before reach-
ing inside.
CAUTION‒Risk of burns!
When washing at high temperatures, the glass in the appli-
ance door becomes hot.
▶
Do not touch the appliance door when it is hot.
▶
Keep children away from the appliance door when it is hot.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution
gets hot.
▶
Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care
products may spray out from the appliance. Contact with eyes
or skin may cause irritation.
▶
Rinse eyes and/or skin thoroughly with clean water if they
come into contact with detergents or care products.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of chil-
dren.
Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
¡ Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by
trained specialist staff.
en Safety
10
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be
replaced by the manufacturer, the manufacturer's Customer
Service or a similarly qualified person in order to prevent
any risk.
¡ An ingress of moisture can cause an electric shock.
▶
Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessor-
ies is dangerous.
▶
Only use the manufacturer's original spare parts and ori-
ginal accessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents
that contain solvents.
▶
Do not use cleaning agents that contain solvents.
Preventing material damage en
11
Preventing material dam-
age
Follow these instructions to avoid ma-
terial damage and damage to the appli-
ance.
ATTENTION!
¡ The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
▶
Follow the dosage recommenda-
tions from the manufacturer.
¡ Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
▶
Observe the maximum load capa-
city →Page23 for each pro-
gramme and do not exceed it.
¡ The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶
Before starting up the appliance,
remove the transit bolts com-
pletely and keep them in a safe
place.
▶
Before transport, fit the transit
bolts fully in order to prevent dam-
age in transit.
¡ If the water pressure is too high or
too low, this may impair functioning
of the appliance.
▶
Make sure that the water pressure
in the water supply system is min.
100kPa (1bar) and max.
1000kPa (10bar).
▶
If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of
the appliance.
¡ Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶
Never kink, crush, modify or cut
through water hoses.
▶
Only use the water hoses sup-
plied with the appliance or genu-
ine spare hoses.
▶
Never re-use water hoses that
have been used before.
¡ Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶
Do not use harsh or abrasive de-
tergents.
▶
Do not use cleaning products with
a high alcohol content.
▶
Do not use hard scouring pads or
cleaning sponges.
▶
Clean the appliance with nothing
but water and a soft, damp cloth.
▶
Remove all detergent residue,
spray residue or other residues
immediately if they come into con-
tact with the appliance.
Environmental protection
and saving energy
Help protect the environment by using
your appliance in a way that conserves
resources and by disposing of re-
usable materials properly.
Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶
Sort the individual components by
type and dispose of them separately.
Information about current disposal
methods are available from your
specialist dealer or local authority.
en Environmental protection and saving energy
12
Save energy and conserve re-
sources
If you follow these instructions, your ap-
pliance will use less electricity and less
water.
Do not exceed the programme's max-
imum load capacity →Page23.
A higher load capacity extends the
programme duration and increases
energy consumption.
Use the programme's maximum load
capacity →Page23.
The energy and resource consump-
tion is the most efficient.
Use the economy programme settings.
If you adjust the programme settings
for a programme, the display shows
the expected consumption.
Add →Page33 detergent based on
the laundry's degree of soiling.
For light to normal soiling, a smaller
amount of detergent is sufficient.
Observe the dosage recommenda-
tion from the detergent manufac-
turer.
Reduce the washing temperature for
lightly and normally soiled laundry.
At low temperatures, the appliance
consumes less energy. For light to
normal soiling, lower temperatures
than indicated on the care label are
also sufficient.
Set the maximum spin speed if you
want to dry the laundry in a tumble
dryer afterwards.
The drier the laundry, the shorter the
programme duration when drying
which, in turn, reduces energy con-
sumption.
Wash the laundry without prewash.
Washing with prewash increases the
programme duration and increases
energy and water consumption.
The appliance has a continuous auto-
matic load adjustment function.
Depending on the type of fabric and
load capacity, the continuous auto-
matic load adjustment function op-
timally adjusts the water consump-
tion and programme duration.
The appliance comes with an Aqua-
Sensor.
During the rinse cycle, the Aqua-
Sensor checks the degree of turbid-
ity of the rinsing water, and adjusts
the duration and number of rinse
cycles accordingly.
Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode. All
displays go out and Start / Reload
flashes.
Energy-saving mode ends when you
use the appliance again, e.g. if you
open or close the door.
If you do not use the appliance for an
extended period, the appliance
switches off automatically.
Installation and connection en
13
Installation and connec-
tion
You can find out where and how best
to install your appliance here. You will
also learn how to connect the appli-
ance to the water and power supply.
Unpacking the appliance
1. Remove any packaging and protect-
ive covers completely from the appli-
ance.
2. Check the appliance for visible dam-
age.
3. ATTENTION! Objects remaining in
the drum that are not designed for
operation with the appliance may
cause material damage and damage
to the appliance.
▶
Remove these objects, along with all
supplied accessories, from the drum
before starting the appliance.
Open the door and remove the ac-
cessory from the drum.
Contents of package
After unpacking all parts, check for any damage in transit and completeness of the
delivery.
1 2 3
4
1
Washing machine
2
Accompanying documents
3
Water inlet hose
4
Cover caps
en Installation and connection
14
Requirements for the installa-
tion location
The appliance may "wander" when it
spins. Observe the instructions for the
installation location.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not operate the appliance without
a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶
Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page30
before using the appliance for the
first time.
ATTENTION!
¡ If the appliance is installed in areas
exposed to frost or outdoors, frozen
residual water may damage the ap-
pliance and frozen hoses may crack
or split.
▶
Do not install or operate this appli-
ance anywhere that is liable to ex-
perience frost and/or outdoors.
¡ The appliance underwent a function
test before leaving the factory and
may, therefore, contain residual wa-
ter. This residual water may leak out
if the appliance is tilted at an angle
greater than 40°.
▶
Tilt the appliance carefully.
Installation location Requirements
On a base Secure the appliance
with fixing brackets
→Page30.
On a wooden joist floor Place the appliance on
a water-resistant
wooden board which is
screwed tightly to the
floor. The wooden
board should be at
least 30 mm thick.
In a kitchen unit ¡ A niche width of 60
cm is required.
¡ Only install the ap-
pliance underneath
a continuous work-
top that is securely
connected to adja-
cent cabinets.
On a wall Do not trap the hoses
between the wall and
the appliance.
Removing the transit bolts
The appliance is secured for transport-
ation using transit bolts on the rear of
the appliance.
Notes
¡ Please read the safety information
→Page4 to ensure that you use the
appliance safely.
¡ Keep the transit bolts, screws and
sleeves in a safe place for future
transport →Page63.
1. Pull the hoses out of the holders.
Installation and connection en
15
2.
Unscrew
and remove all four
screws for the transit bolts with a
WAF 13 wrench.
1
2
3. Pull the power cord out of the
holder.
4. Remove the four sleeves.
5. Put on the four cover caps.
6. Press down on the four cover caps.
Connecting the appliance
Connect your appliance to the power
supply, water inlet and water outlet.
Connecting the water inlet hose
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Connect the water inlet hose.
en Installation and connection
16
2
1
2. Connect the water inlet hose to a tap
(26.4mm=3/4").
¾˝
min.
10 mm
3. Open the water tap carefully and
check that the connection points are
tight.
Water outlet connection types
This information is intended to help you
to connect this appliance to the water
outlet.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
ATTENTION!
When draining, the water outlet hose is
subject to water pressure and may
come loose from the installed connec-
tion point.
▶
Secure the water outlet hose against
unintentional loosening.
Drainage into a siphon.
Secure the connection
point with a (24–40
mm) hose clamp.
Drainage into a wash
basin.
Fix and secure the wa-
ter outlet hose with an
elbow →Page30.
Drainage into a plastic
pipe with rubber sleeve
or into a gully.
Fix and secure the wa-
ter outlet hose with an
elbow →Page30.
Connecting the appliance to the
electricity supply
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Technical
data →Page67.
2. Check the mains plug is inserted
properly.
Aligning the appliance
In order to reduce noise and vibration
and to prevent the appliance from mov-
ing, align the appliance correctly.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.
Installation and connection en
17
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Screw the lock nuts tightly against
the housing using a WAF 17 wrench.
In doing so, hold the foot tight and
do not adjust its height.
en Familiarising yourself with your appliance
18
Familiarising yourself with your appliance
Familiarise yourself with the parts of your appliance.
Appliance
You can find an overview of the parts of your appliance here.
1
2
4
6
3
5
7
7
On certain models, specific details such as the colour and shape may differ from
those pictured.
1
Maintenance flap for the drain pump
→Page49
2
Door
3
Detergent drawer →Page19
4
Controls →Page19
5
Water outlet hose →Page16
6
Power cord →Page16
7
Transit bolts →Page14
Familiarising yourself with your appliance en
19
Detergent drawer
Below is an overview of the structure of
the detergent drawer.
2 31
1
Manual dosing compartment
2
(Softener)/ (Detergent): Dis-
penser for fabric softener or detergent
3
(Detergent): Dispenser for detergent
Controls
The controls are used to configure all functions of your appliance and to obtain in-
formation about the operating status.
2
4
3
3
1 1
1
Programmes →Page23
2
Programme selector →Page34
3
Buttons →Page28
4
Display →Page20
en Familiarising yourself with your appliance
20
Display
The display shows the current settings, options or relevant information.
Display Designation Description
0:40
1
Programme duration/
programme time remain-
ing
Expected programme duration or programme time re-
maining.
10h
1
"Ready in" time The programme end has been set and the remaining
number of hours is displayed.
→"Buttons", Page28
9 kg
1
Recommended load The maximum load capacity for the selected programme
in kg.
- 1400
Spin speed Set spin speed in rpm.
→"Buttons", Page28
0= No final spin, only draining
: Rinse Hold, no draining
– 90
Temperature Set temperature in °C.
→"Buttons", Page28
(cold)
Prewash Programme status
Wash Programme status
Rinse Programme status
Spin Programme status
1
Example
Familiarising yourself with your appliance en
21
Display Designation Description
-P- Pause Programme status
Note:The door cannot be opened because the water
level or temperature is too high.
Wait until the temperature has dropped or start the pro-
gramme.
-P-
Pause Programme status
Note:The door can be opened.
End End of programme Programme status
Childproof lock ¡ Lights up: The childproof lock is activated.
¡ Flashes: The childproof lock is active and the pro-
gramme selector has been adjusted.
→"Deactivating the childproof lock", Page37
Energy consumption Energy consumption for the selected programme.
¡
: Low energy consumption
¡
: High energy consumption
Water consumption Water consumption for the selected programme.
¡
: Low water consumption
¡
: High water consumption
Wi-Fi ¡ Lights up: The appliance is connected to your home
network.
¡ Flashes: The appliance is trying to connect to your
home network.
→"HomeConnect ", Page39
Energy manager The appliance is connected to the smart energy system
(energy manager).
→"Connecting the appliance to the energy manager",
Page44
(Detergent)
Dispenser for liquid de-
tergent
¡ Lights up: The intelligent dosing system for liquid de-
tergent is activated.
¡ Flashes: The fill level of the dispenser is below the
minimum level.
→"Intelligent dosing system", Page37
(Detergent) (liquid detergent)
(Detergent)
(Softener)
Dispenser for liquid de-
tergent or fabric
softener.
¡ Lights up: The intelligent dosing system for liquid de-
tergent or fabric softener is activated.
¡ Flashes: The fill level of the dispenser is below the
minimum level.
→"Intelligent dosing system", Page37
(Detergent) (liquid detergent)
(Softener) (fabric softener)
1
Example
en Familiarising yourself with your appliance
22
Display Designation Description
50 ml
1
Basic dosage Basic dosage for detergent or fabric softener.
→"Basic dosage", Page38
Foam detection system The appliance has detected too much foam.
→"Error code / Fault display / Signal", Page54
Door The door is unlocked and can be opened.
Tap ¡ No water pressure.
→"Error code / Fault display / Signal", Page54
¡ The water pressure is too low.
Detergent drawer The detergent drawer has not been pushed in fully.
→"Error code / Fault display / Signal", Page54
E:60 / -2B
1
Error Error code, error display, signal.
→"Error code / Fault display / Signal", Page54
1
Example
Familiarising yourself with your appliance en
23
Programmes
Below is an overview of the programmes. You can find information on the load and on the setting options. The laun-
dry's care labels provide you with additional information on programme selection.
Programme Description
Max. load (kg)
Max. temperature (°C)
Max. spin speed
(rpm)
Speed Perfect
Extra Rinse
Spin Speed
(Rinse Hold)
Prewash
i-DOS (Deter-
gent)
i-DOS
(Softener)
Intensive Plus
Cottons Wash hard-wearing items made from cot-
ton, linen or blended fabrics.
Also suitable as a short programme for
normally soiled laundry when you activate
Speed Perfect. If Speed Perfect is activ-
ated, the maximum load capacity is re-
duced to 5kg.
9 90 1400
Cottons Eco
Wash hard-wearing items made from cot-
ton, linen or blended fabrics.
Energy-saving programme.
Note:To save energy, the actual washing
temperature may deviate from the set
washing temperature. The washing per-
formance meets legal requirements.
9 90 1400
– –
Easy Care Wash items made from synthetic or blen-
ded fabrics.
4 60 1200
Mixed Load Wash items made from cotton, linen, or
synthetic or blended fabrics.
Suitable for lightly soiled laundry.
4 60 1400
en Familiarising yourself with your appliance
24
Programme Description
Max. load (kg)
Max. temperature (°C)
Max. spin speed
(rpm)
Speed Perfect
Extra Rinse
Spin Speed
(Rinse Hold)
Prewash
i-DOS (Deter-
gent)
i-DOS
(Softener)
Intensive Plus
Delicates / Silk Wash delicate, washable items made
from silk, viscose and synthetics.
Use a detergent that is suitable for delic-
ates or silk.
Note:Wash especially delicate items or
items with hooks, eyelets or clips in a
mesh laundry bag.
2 40 800
– –
Wool
Hand- or machine-washable items that are
made from wool or contain wool.
To prevent the laundry from shrinking, the
drum moves the items very gently with
long pauses.
Use a detergent that is suitable for wool.
2 40 800
– – – – –
Rinse Rinses and then spins the laundry, and
then drains the water.
– – 1400
– – – –
Spin / Drain Spins and drains the water.
If you only want to drain the water, activ-
ate 0. The laundry is not spun.
– – 1400
– – – – – –
Auto Soft Wash delicate items made from cotton,
synthetic or blended fabrics.
Gentle laundry care.
The degree of soiling and the type of fab-
ric are automatically detected. The wash-
ing process is adapted.
3,5 30 1000
– – – –
Familiarising yourself with your appliance en
25
Programme Description
Max. load (kg)
Max. temperature (°C)
Max. spin speed
(rpm)
Speed Perfect
Extra Rinse
Spin Speed
(Rinse Hold)
Prewash
i-DOS (Deter-
gent)
i-DOS
(Softener)
Intensive Plus
Drum Clean Cleaning and caring for the drum.
Use this programme in the following
cases:
¡ Before using the appliance for the first
time
¡ If you regularly wash at temperatures
of 40°C or lower
¡ After a prolonged period of non-use
Use washing powder or a detergent con-
taining bleach.
Halve the amount of detergent to avoid
foaming.
Do not use fabric softener.
Do not use liquid detergent or detergent
that is intended for woollens or delicates.
Note:The drum cleaning indicator will
flash to remind you if you have not used a
programme at 60 °C or higher for a long
time.
– – 1200
– – – – – – –
AllergiePlus Wash hard-wearing items made from cot-
ton, linen or blended fabrics.
Suitable for allergy sufferers and for strict
hygiene requirements.
6,5 60 1400
en Familiarising yourself with your appliance
26
Programme Description
Max. load (kg)
Max. temperature (°C)
Max. spin speed
(rpm)
Speed Perfect
Extra Rinse
Spin Speed
(Rinse Hold)
Prewash
i-DOS (Deter-
gent)
i-DOS
(Softener)
Intensive Plus
Note:Once the set temperature has been
reached, it remains constant throughout
the washing process.
Shirts Wash non-iron shirts and blouses made
from cotton, linen, synthetic fibres or blen-
ded fabrics.
Tip:In order to avoid creasing in your
laundry, you can activate . The laundry is
only given a short spin and can be re-
moved while still dripping wet. Hang out
shirts and blouses while they are still drip-
ping wet so that they drip dry.
Use the Delicates / Silk programme to
wash shirts and blouses made from silk or
delicate fabrics.
2 60 800
–
Sportswear Wash sports and leisure items made from
synthetic fibres, microfibre or fleece.
Use a detergent that is suitable for sports
items.
Do not use fabric softener.
Tip:Use the Easy Care programme to
wash heavily soiled laundry.
2 40 800
– –
Familiarising yourself with your appliance en
27
Programme Description
Max. load (kg)
Max. temperature (°C)
Max. spin speed
(rpm)
Speed Perfect
Extra Rinse
Spin Speed
(Rinse Hold)
Prewash
i-DOS (Deter-
gent)
i-DOS
(Softener)
Intensive Plus
Super Quick 15' /
30'
Wash items made from cotton, synthetic
or blended fabrics.
Short programme for small items of lightly
soiled laundry
The programme duration is approx. 30
minutes.
If you wish to reduce the programme dur-
ation to 15 minutes, activate Speed Per-
fect. The maximum load is reduced to
2kg.
4 40 1200
– –
en Familiarising yourself with your appliance
28
Buttons
Below is an overview of the buttons and their setting options.
The selection of programme settings depends on the selected programme. You
can see the selection options for each programme in the overview for
→"Programmes", Page23.
Button Selection Description
Start / Reload
¡ Start
¡ Cancel
¡ Pause
Start, cancel or pause the programme.
Speed Perfect ¡ Activate
¡ Deactivate
Activate or deactivate a short washing programme.
Note:Energy consumption increases.
The washing result is not affected by this.
Intensive Plus
¡ Activate
¡ Deactivate
Activate or deactivate an extended washing pro-
gramme.
The programme duration is extended by up to 30
minutes.
Suitable for heavily soiled laundry.
i-DOS
¡ Activate
¡ Deactivate
¡ Basic dosage
Briefly press the button to activate or deactivate the
intelligent dosing system for liquid detergent
(Detergent).
Press the button for approx. 3 seconds to set the
basic dosage.
→"Intelligent dosing system", Page37
i-DOS
¡ Activate
¡ Deactivate
¡ Dispenser contents
¡ Basic dosage
Briefly press the button to activate or deactivate the
intelligent dosing system for fabric softener
(Softener) or liquid detergent (Detergent).
Press the button for approx. 3 seconds to specify
the contents of the dispenser or set the basic
dosage.
→"Intelligent dosing system", Page37
- Finished in + 1–24 hours Set the programme end.
The programme duration is already included in the
set number of hours.
Once the programme has started, the programme
duration is displayed.
Temperature
– 90 °C
Adjust the temperature in °C.
Spin Speed
– 1400 Adjust the spin speed or activate (Rinse Hold).
If
is selected, the water is not drained at the
end of the washing cycle and the spin cycle is deac-
tivated. The laundry remains in the water used for
rinsing.
(mains switch)
¡ Switch on
¡ Switch off
Switch the appliance on or off.
Familiarising yourself with your appliance en
29
Button Selection Description
Remote Start
¡ Activate
¡ Deactivate
¡ Open the HomeCon-
nect menu
If you briefly press the button, the appliance will be
enabled for remote start via the HomeConnect app
If you press the button for approx. 3 seconds, the
HomeConnect menu opens.
Notes
¡
Remote start cannot be activated for safety reas-
ons in the following circumstances:
– The door is open.
– The detergent drawer has not been pushed
in fully.
¡
Remote start is deactivated for safety reasons in
the following circumstances:
– Open the door.
– Press Start / Reload
.
– Press Remote Start
.
– Switch off the appliance.
– Following a power cut.
Child Lock push 3 sec. ¡ Activate
¡ Deactivate
Activate or deactivate the childproof lock.
Disable the control panel to prevent unwanted or
accidental operation.
If the childproof lock is activated and the appliance
has been switched off, the childproof lock remains
activated.
→"Childproof lock", Page37
Spin Basic settings Change the basic settings for the appliance.
→"Changing the basic settings", Page46
Prewash ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g. for washing
heavily soiled laundry.
Note:If the intelligent dosing system is activated,
the detergent will be dispensed automatically for
the prewash and the main wash.
If the intelligent dosing system is deactivated, place
the detergent for the prewash directly in the drum.
Extra Rinse ¡ Activate
¡ Deactivate
Activate or deactivate wash with more water and an
additional rinse cycle.
Recommended for particularly sensitive skin or in
regions with very soft water.
en Accessories
30
Accessories
Only use original accessories. These have been made especially for your appli-
ance. Here you can find an overview of your appliance's accessories and how to
use them.
Use Order number
Water inlet hose extension Extend the water inlet hose for
cold water or AquaStop (approx.
2.50 m).
WMZ2380
Fixing brackets Improves the stability of the appli-
ance.
WMZ2200
Elbow Secure the water outlet hose in
place.
00655300
Before using for the
first time
Prepare the appliance for use.
Starting an empty washing
cycle
Your appliance was inspected thor-
oughly before leaving the factory. To re-
move any residual water, run the first
wash cycle without any laundry.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1.
Press
.
It may take a few seconds for the
appliance to switch on.
2. Set the Drum Clean programme.
3. Close the door.
4. Pull out the detergent drawer.
5. Pour approx. 1 litre of water into the
manual dosing compartment.
Laundry en
31
6. Add washing powder to the manual
dosing compartment.
To prevent foaming, use only half of
the amount of detergent recommen-
ded by the detergent manufacturer
for light soiling. Do not use detergent
suitable for woollens or delicates.
7. Push in the detergent drawer.
8.
Press Start / Reload
to start the
programme.
a The display shows the remaining
programme duration.
a After the programme has ended, the
display shows: End.
9.
Start the first wash cycle or press
to switch off the appliance.
→"Basic operation", Page34
Laundry
You can wash all items that the manu-
facturer has marked as machine-wash-
able on the care label and fabrics
made from hand-washable wool using
your appliance.
Preparing the laundry
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶
Remove all items from any pockets
in your laundry before using the ap-
pliance.
▶
To protect your appliance and the
laundry, prepare the laundry before-
hand.
– Empty all pockets
– Brush sand out of all collars and
pockets
– Close bed covers and cushion
covers
– Close all zips, Velcro fasteners,
hooks and eyes
– Tie cloth belts and apron strings
together or use a mesh laundry
bag
– Remove curtain hooks and lead
strips or use a mesh laundry bag
– Use a mesh laundry bag for small
items of laundry such as chil-
dren's socks
– Separate items of laundry and
shake them out
– Wash large and small items of
laundry together
– Dab fresh stains with soapy water
(do not rub them)
– Some stubborn or dried-in stains
can be removed by washing sev-
eral times
en Detergents and care products
32
Sorting laundry
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
▶
To improve washing results and pre-
vent discolouration, sort the laundry
before washing according to the fol-
lowing criteria.
– Type of fabric and fibre type
– Whites
– Colours
Wash new coloured items sep-
arately the first time you wash
them.
– Soiling →Page32
– Manufacturer's specifications on
the care labels →Page32
Degrees of soiling
Degree of soiling Soiling Examples
Light ¡ No dirt or stains are visible
¡ Laundry has absorbed odours
Light summer clothing or sports
clothing that has been worn for a just
a few hours
Normal Dirt or light stains are visible ¡ T-shirts, shirts or blouses are
sweat-soaked or have been worn
a few times
¡ Towels or bedding that has been
used for up to one week
Heavy Dirt or stains are clearly visible Tea towels, baby items or work cloth-
ing
Care symbols on the care labels
The symbols indicate the recommended programme and the numbers in the sym-
bols indicate the maximum recommended washing temperature.
Symbol Washing process Recommended programme
Normal Cottons
Gentle Easy Care
Particularly gentle Delicates/Silk for washing by
hand
Hand wash Wool
Not suitable for machine-washing –
Tip:You can find more information
about care symbols at www.ginetex.ch.
Detergents and care
products
You can protect your appliance and
your laundry by selecting and using the
correct detergents and care products.
Detergents and care products en
33
You can use all detergents and care
products which are suitable for do-
mestic washing machines.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
The manufacturer's instructions for use
and dosage can be found on the pack-
aging.
Notes
¡ Only use liquid detergents that are
self-flowing
¡ Do not mix different liquid detergents
¡ Do not mix detergent and fabric
softener
¡ Do not use products which have de-
veloped a top layer or are highly
congealed
¡ Do not use products containing
solvents, caustic agents or volatile
substances (e.g. bleach)
¡ Use dyes sparingly as salt may dam-
age stainless steel
¡ Do not use bleaching agents in the
appliance
Detergent recommendation
This information is intended to help you to choose the right detergent for your
items.
Fabrics Detergent Programme Temperature
Heat-resistant white fabrics
made from cotton or linen
Standard detergent with op-
tical brighteners
Cottons From cold up to 90 °C
Coloured fabrics made from
linen or cotton
Detergent for colours without
bleach or optical brighteners
Cottons From cold up to 60 °C
Coloured fabrics made from
easy-care fibres or synthetic
materials
Detergent for colours/delic-
ates without optical brighten-
ers
Easy Care From cold up to 60 °C
Delicate fabrics made from
silk or viscose
Delicates Delicates/Silk From cold up to 40 °C
Wool Detergent for woollens Wool From cold up to 40 °C
Tip:Visit www.cleanright.eu to find fur-
ther information on detergents, care
products and cleaning agents for do-
mestic use.
Detergent dosage
Use the correct detergent dosage to
achieve optimal washing results and
save resources.
The detergent dosage depends on:
¡ The amount of laundry
¡ Degree of soiling
¡ Water hardness
You can find out how hard your wa-
ter is from your local water company
or measure it yourself using a water
hardness tester.
en Basic operation
34
Water hardness
Hardness range Total hardness in mmol/l German degrees in °dH
soft (I) 0–1.5 0–8.4
medium (II) 1.5– 2.5 8.4–14
hard (III) over 2.5 over 14
Example of a manufacturer's
instructions for detergent
These example values refer to a stand-
ard load of 4–5 kg.
Soiling Light Normal Heavy
Water hardness: Soft/medium 40ml 55ml 80ml
Water hardness: Hard/very hard 55ml 80ml 105ml
The dosages can be found on the man-
ufacturer's packaging.
¡ If you are not using manual dosage,
adjust the dosage to the actual load.
¡ If intelligent dosing is activated, do
not adjust the dosage to the actual
load capacity. The quantity of deter-
gent and fabric softener is automat-
ically calculated via the basic
dosage →Page38 and the amount
of laundry detected. The basic
dosage setting must always comply
with the dosage for a load of 4.5 kg.
Basic operation
You can find out everything you need
to know about operating your appli-
ance here.
Switching on the appliance
▶
Press
.
It may take a few seconds for the
appliance to switch on.
a The appliance performs an audible
function test in the detergent drawer.
→"Noise", Page59
Note:The drum is lit up after the door
is opened and closed and once the
programme has started. The light goes
out automatically.
Setting a programme
1. Set the programme selector to the
required programme →Page23.
Basic operation en
35
2. If necessary, adjust the programme
settings →Page35.
Adjusting the programme set-
tings
Depending on the programme and pro-
gramme progress, you can adjust or
activate/deactivate the settings.
Note:Overview of all programme set-
tings:
→"Buttons", Page28
Requirement:A programme has been
set.
▶
Adjust the programme settings.
Note
¡ The programme settings are not
saved permanently for the pro-
gramme.
¡ The setting is saved if you activate
or deactivate the intelligent dosing
system.
Loading laundry
Notes
¡ Please read the safety information
→Page4 to ensure that you use the
appliance safely.
¡ To prevent creasing, take note of the
maximum load for the relevant pro-
gramme →Page23.
Requirement:Prepare and sort the
laundry.
→"Laundry", Page31
1. Open the door.
2. Ensure that the drum is empty.
3. Separate the laundry and place it in
the drum.
4. Note:Ensure that there is no laundry
trapped in the door.
Close the door.
Adding detergent and care
product
For programmes in which intelligent
dosing is not possible or desirable, you
can add detergent to the manual dos-
ing compartment.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
Tip:In addition to intelligent dosing,
you can also add additional care
product for laundry, e.g. stain remover,
starch or bleach, to the manual dosing
compartment. Do not add any addi-
tional detergent to the manual dosing
compartment to avoid overdosage
and/or foaming.
Requirement:Find out the optimum
dosage for detergent and care product.
→Page32
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page19
3. If required, add the care product.
4. Push in the detergent drawer.
en Basic operation
36
Starting the programme
Note:If you want to change the time
until the programme ends, set the
"Ready in" time first.
▶
Press Start / Reload
.
a The drum rotates and load detection
takes place. This can take up to 2
minutes, after which water enters the
drum.
a The display shows either the pro-
gramme duration or the "Ready in"
time.
a After the programme has ended, the
display shows: End.
Soaking laundry
You can soak the laundry before wash-
ing in the appliance by pausing the
programme.
Note:No additional detergent is re-
quired. The soaking solution is then
used for washing.
1. Start the programme.
2. To pause the programme, after ap-
prox. 10 minutes, press Start / Re-
load
.
3. To resume the programme, after the
desired soaking time, press Start /
Reload
.
Adding laundry
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1.
Press Start / Reload
.
The appliance is paused and checks
whether it is possible to add or re-
move laundry. Take note of the pro-
gramme status.
→"Display", Page20
2. Add or remove laundry.
3. Close the door.
4.
Press Start / Reload
.
Cancelling the programme
Once the programme has started, you
can cancel it at any time.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1.
Press Start / Reload
.
2. Open the door.
The appliance door remains locked
for safety reasons if the temperature
and water levels are high.
– If the temperature is high, start the
Rinse programme.
– If the water level is high: Start the
Spin or Drain programme.
3. Remove the laundry.
Resuming the programme
when the programme status
is Rinse Hold
1. Set the Spin or Drain programme.
2.
Press Start / Reload
.
Unloading the laundry
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Open the door.
2. Remove the laundry.
Childproof lock en
37
Switching off the appliance
1.
Press
.
2. Turn off the tap.
3. Wipe the rubber gasket dry and re-
move any foreign objects.
4. Leave the door and detergent
drawer open so that residual water
can evaporate.
Childproof lock
Secure your appliance against being
operated unintentionally using the con-
trols.
Activating the childproof lock
▶
Press and hold the two Child Lock
push 3 sec. buttons for approx.
3seconds.
a The display shows
.
a The controls are locked.
a The childproof lock remains active
even after the appliance has been
switched off.
Deactivating the childproof
lock
Requirement:To deactivate the child-
proof lock, the appliance must be
switched on.
▶
Press and hold the two Child Lock
push 3 sec. buttons for approx.
3seconds.
So that the programme currently run-
ning is not cancelled, the pro-
gramme selector must be set to the
initial programme.
a
goes out in the display.
Intelligent dosing system
Your appliance has an intelligent dos-
ing system for liquid detergent and fab-
ric softener.
The optimum quantities of liquid deter-
gent and fabric softener are dispensed
automatically depending on the pro-
gramme and settings. The intelligent
dosing system has been activated at
the factory for all the designated pro-
grammes →Page23 and can be deac-
tivated for each one individually. In all
other programmes, you can manually
add detergent.
→"Adding detergent and care
product", Page35
Filling the dispenser
In order to use intelligent dosing, fill the
dispenser.
Note
¡ Fill the dispenser only with suitable
detergent and care products
→Page32.
en Intelligent dosing system
38
¡ If you change the liquid detergent or
fabric softener, empty and clean the
dispenser beforehand.
→"Cleaning the detergent drawer",
Page47
¡ If you wish to use both dispensers
for liquid detergent, adjust the
→"Dispenser contents", Page38.
Requirement:
(Detergent) /
(Softener) flashes.
1. Pull out the detergent drawer.
2. Open the dispenser lids.
3.
Pour liquid detergent
(Detergent)
and fabric softener
(Softener)
into the relevant dispensers.
→"Detergent drawer", Page19
4. Close the dispenser lids.
Note:To prevent the detergent dry-
ing out or drying up, do not leave
the dispenser lids open for a long
period of time.
5. Push in the detergent drawer.
6. Adjust the basic dosage
→Page38.
Dispenser contents
When it leaves the factory, the dis-
penser is set for fabric softener
(Softener). Alternatively, you can also
use this dispenser for a second liquid
detergent
(Detergent).
Notes
¡ If you change the content of the dis-
penser, the basic dosage for this
dispenser is reset.
¡ If you use both dispensers for liquid
detergent, you must select a dis-
penser which is to be used during
washing.
Adjusting the dispenser contents
1.
Press and hold
i-DOS for approx.
3 seconds.
2.
To set
(Detergent), press i-
DOS.
a The display shows
(Detergent).
3.
To set
(Softener), press i-
DOS again.
4. To end the setting process, wait
briefly.
Basic dosage
You can adjust the preset basic
dosages for liquid detergent and fabric
softener.
The basic dosage depends on the
manufacturer's instructions for the de-
tergent, the water hardness and the de-
gree of soiling of the laundry.
Always set a basic dosage that corres-
ponds to the dosage for a standard
load of 4.5 kg.
→"Detergent dosage", Page33
Adjusting the basic dosage
You can individually adjust the basic
dosages for each dispenser.
HomeConnect en
39
1.
Press and hold
i-DOS for approx.
3 seconds.
a The display shows the basic dosage
set for
(Detergent).
2. To adjust the setting, press - / + .
3. To end the setting process, wait
briefly.
Note:To adjust the basic dosage for
(Softener), repeat the steps with
i-DOS.
HomeConnect
This appliance is network-capable.
Connecting your appliance to a mobile
device lets you control its functions via
the HomeConnect app, adjust its basic
settings and monitor its operating
status.
HomeConnect services are not avail-
able in every country. The availability of
the HomeConnect function depends
on the availability of HomeConnect
services in your country. You can find
information about this at: www.home-
connect.com.
To use HomeConnect, first set up a
connection to the WLAN home network
(Wi-Fi
1
) or LAN home network and the
HomeConnect app.
There are various ways to connect to
your home network, depending on the
features of your appliance:
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page41
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi) without
WPS function", Page41
The HomeConnect app will guide you
through the entire login process. Follow
the instructions in the HomeConnect
app to configure the settings.
Tips
¡ Please consult the HomeConnect
documents supplied.
¡ Please also follow the instructions in
the HomeConnect app.
Notes
¡ Please note the safety precautions in
this instruction manual and make
sure that they are also observed
when operating the appliance via the
HomeConnect app.
→"Safety", Page4
¡ Operating the appliance on the ap-
pliance itself always takes priority.
During this time it is not possible to
operate the appliance using the
HomeConnect app.
Home Connect settings
Overview of Home Connect settings
Below is an overview of the Home Connect settings and network settings.
1
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
en HomeConnect
40
Basic setting Programme position Value Description
Connect with WPS func-
tion
1 Aut Connect the appliance to
a WLAN home network
(Wi-Fi) with WPS func-
tion.
→"Connecting the appli-
ance to a WLAN home
network (Wi-Fi) with
WPS function",
Page41
Connect without WPS
function
2 SAP Connect the appliance to
a WLAN home network
(Wi-Fi) without WPS
function.
→"Connecting the appli-
ance to a WLAN home
network (Wi-Fi) without
WPS function",
Page41
Connect to the
HomeConnect app
3 APP Connect the appliance to
the HomeConnect app.
→"Connecting your ap-
pliance to the Home
Connect app", Page42
Wi-Fi 4 Con Activate or deactivate
Wi-Fi.
→"Activating Wi-Fi on
the appliance",
Page43
→"Deactivating Wi-Fi on
the appliance",
Page43
HomeConnect en
41
Basic setting Programme position Value Description
Software update 5 UdP Install software update.
→"Software update",
Page43
Reset network settings 6 rES Reset network settings.
→"Resetting the appli-
ance network settings",
Page43
Connect to the energy
manager
7 EnG Energy manager.
→"Connecting the appli-
ance to the energy man-
ager", Page44
Connecting the appliance to a
WLAN home network (Wi-Fi)
with WPS function
Using your router's WPS function is the
simplest way to connect the appliance
to your home network.
Requirement:If your router has a WPS
function, you can connect the appli-
ance to your WLAN home network (Wi-
Fi) automatically.
1.
Press and hold Remote Start
for
approx. 3 seconds.
a The display shows Aut.
2.
Press Start / Reload
.
3. Press the WPS button on the router
within the next 2minutes.
Take note of the information in the
documents for your router.
a
flashes in the display.
a The appliance attempts to connect
to your WLAN home network.
a If the display shows con and
lights up permanently, the appliance
is connected to the home network.
4. If the display shows Err, the appli-
ance is not connected to the home
network.
‒ Check whether your appliance is
in range of your home network.
‒ Reconnect the appliance to the
WLAN home network (Wi-Fi) with
WPS function.
5. Connect your appliance to the Home
Connect app. →Page42
Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function
If your router does not have a WPS
function, you can connect the appli-
ance to your WLAN home network (Wi-
Fi) manually. The appliance quickly
sets up its own Wi-Fi network. You can
connect a mobile device to the WLAN
en HomeConnect
42
network and transfer the network in-
formation for the WLAN home network
(Wi-Fi) to your appliance.
Requirement:The HomeConnect app
is open and you have logged on.
1.
Press and hold Remote Start
for
at least 3seconds.
a The display shows Aut.
2. Set the programme to position2.
→"Overview of Home Connect set-
tings", Page39
a The display shows SAP.
3.
Press Start / Reload
.
a
flashes in the display.
a The appliance now sets up its own
Wi-Fi network with the name (SSID)
HomeConnect.
4. Call up the Wi-Fi settings on the mo-
bile device.
Connect the mobile device to the
Home Connect Wi-Fi network and
enter the password (key) HomeCon-
nect.
a Your mobile device now connects to
the appliance. The connection pro-
cess may take up to 60seconds.
5. Open the HomeConnect app on
your mobile device and carry out the
steps in the app.
6. In the HomeConnect app, enter the
network name (SSID) and password
(key) for your home network.
7. Carry out the steps in the
HomeConnect app to connect the
appliance.
a If the display shows con and
lights up permanently, the appliance
is connected to the home network.
8. If the display shows Err, the appli-
ance is not connected to the home
network.
‒ Check whether your appliance is
in range of your home network.
‒ Reconnect the appliance to the
WLAN home network (Wi-Fi) with
WPS function.
9. Connect your appliance to the Home
Connect app →Page42.
Connecting your appliance to
the Home Connect app
Requirements
¡ The appliance is connected to the
WLAN home network (Wi-Fi).
¡ The HomeConnect app is open and
you have logged on.
1. Set the programme to position3.
→"Home Connect settings",
Page39
a The display shows APP.
HomeConnect en
43
2.
Press Start / Reload
.
a The appliance connects to the
HomeConnect app.
3. Once your appliance is displayed in
the HomeConnect app, carry out
the last steps in the HomeConnect
app.
a If the display shows con, the appli-
ance is connected to the HomeCon-
nect app.
Activating Wi-Fi on the appli-
ance
Note:When Wi-Fi is activated, the en-
ergy consumption increases in compar-
ison to the values specified in the con-
sumption value table.
1.
Press and hold Remote Start
for
approx. 3 seconds.
2. Set the programme to position 4.
→"Overview of Home Connect set-
tings", Page39
a The display shows Con.
3.
Press Start / Reload
repeatedly
until the display shows On.
a Wi-Fi is activated.
Note:If Wi-Fi is activated, the appliance
will not switch itself off automatically.
Deactivating Wi-Fi on the ap-
pliance
1.
Press and hold Remote Start
for
at least threeseconds.
2. Set the programme to position 4.
→"Overview of Home Connect set-
tings", Page39
a The display shows Con.
3.
Press Start / Reload
repeatedly
until the display shows OFF.
a Wi-Fi is deactivated.
Note:If Wi-Fi is switched off and your
appliance was previously connected to
your home network, this connection will
be re-established automatically when
Wi-Fi is switched back on.
Resetting the appliance net-
work settings
1.
Press and hold Remote Start
for
at least 3seconds.
2. Set the programme to position5.
→"Overview of Home Connect set-
tings", Page39
a The display shows rES.
3.
Press Start / Reload
.
a The display shows YES.
4.
Press Start / Reload
.
a The network settings are reset.
a If End is shown on the display, the
network settings are reset.
Tip:If you wish to operate your appli-
ance again via the HomeConnect app,
you will need to reconnect it to the Wi-
Fi and to the HomeConnect app.
Software update
Requirement:The display shows Upd.
1.
Press and hold Remote Start
for
approx. 3 seconds.
2. Set the programme to position6.
→"Overview of Home Connect set-
tings", Page39
a UdP appears on the display.
3.
Press Start / Reload
.
a The software update is installed.
a If End is shown on the display, the
software update is installed.
Note:The software update may take
several minutes. Do not switch off the
appliance while the software update is
in progress.
en HomeConnect
44
Connecting the appliance to
the energy manager
If you connect the appliance to the
smart energy system (energy man-
ager), you will optimise your energy
consumption. The appliance starts only
when your home photovoltaic system
can provide sufficient energy or the en-
ergy tariff is good.
Requirements
¡ The smart energy system (energy
manager) must use the EEBus Initiat-
ive communications standard.
¡ You have read about how to connect
your appliance to the smart energy
system (energy manager) in the in-
struction manual for the smart en-
ergy system (energy manager).
1.
Press and hold Remote Start
for
approx. 3 seconds.
a The display shows Aut.
2. Set the programme to position7.
→"Overview of Home Connect set-
tings", Page39
a The display shows EnG.
3.
Press Start / Reload
.
a The appliance is connected to the
smart energy system (energy man-
ager).
a If the appliance has connected to
the energy manager successfully,
the display shows con and
.
4. Activate Flex Start if you want the
smart energy system (energy man-
ager) to start up your appliance.
→"Activate Flex Start", Page44
Activate Flex Start
Activate Flex Start to allow your smart
energy system (energy manager) to
start your appliance once your home
photovoltaic system is able to provide
sufficient energy or the energy tariff is
good.
Requirement:The smart energy sys-
tem (energy manager) cannot start
your appliance until it is connected to
the appliance.
1. Set the programme you require.
2. Press - Finished in + to set the re-
quired time.
3.
Press Start / Reload
.
4. Press .
a The display shows and Flex Start
is activated. The appliance waits to
be started by the smart energy sys-
tem (energy manager).
a If the time changes on the display,
e.g. to 8 h, the smart energy system
(energy manager) has established a
time at which your appliance can
start.
a If the smart energy system (energy
manager) does not start the appli-
ance within the set time, the appli-
ance will start the programme itself
before the set time period ends. The
programme ends when the time
period ends.
Note
Flex Start is deactivated for safety
reasons in the following circumstances:
¡ Press Start / Reload
.
¡ Open the door.
¡ Switch off the appliance.
¡ Power failure.
Remote diagnostics
Customer Service can use Remote Dia-
gnostics to access your appliance if
you contact them, have your appliance
connected to the HomeConnect server
and if Remote Diagnostics is available
in the country in which you are using
the appliance.
Tip:For further information and details
about the availability of Remote Dia-
gnostics in your country, please visit
the service/support section of your
local website: www.home-connect.com
HomeConnect en
45
Data protection
Please see the information on data pro-
tection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification (con-
sisting of appliance codes as well as
the MAC address of the Wi-Fi com-
munication module installed).
¡ Security certificate of the Wi-Fi com-
munication module (to ensure a se-
cure data connection).
¡ The current software and hardware
version of your appliance.
¡ Status of any previous reset to fact-
ory settings.
This initial registration prepares the
HomeConnect functions for use and is
only required when you want to use the
HomeConnect functions for the first
time.
Note:Please note that the HomeCon-
nect functions can only be utilised with
the HomeConnect app. Information on
data protection can be retrieved in the
HomeConnect app.
Declaration of Conformity
Robert Bosch Hausgeräte GmbH
hereby declares that the appliance with
Home Connect functionality meets the
essential requirements and other relev-
ant provisions of the Directive
2014/53/EU.
A detailed RED Declaration of Con-
formity can be found online at
www.bosch-home.com among the addi-
tional documents on the product page
for your appliance.
2.4GHz band: 100mW max.
5GHz band: 100mW max.
BE BG CZ DK DE EE IE EL
ES FR HR IT CY LV LT LU
HU MT NL AT PL PT RO SI
SK FI SE UK NO CH TR
5GHz WLAN (Wi-Fi): For indoor use only.
en Basic settings
46
Basic settings
You can configure the appliance to meet your needs.
Overview of basic settings
Below is an overview of the basic settings on your appliance.
Basic setting Programme position Value Description
End signal 2 0 (off)
1 (quiet)
2 (medium)
3 (loud)
4 (very loud)
Set the volume of the
signal at the end of the
programme.
Button signal 3 0 (off)
1 (quiet)
2 (medium)
3 (loud)
4 (very loud)
Set the volume of the
audible signal emitted
when selecting the but-
tons.
Drum cleaning reminder 4 ON
OFF
Activate or deactivate
the reminder to clean
the drum.
Changing the basic settings
1. Set the programme selector to posi-
tion 1.
Cleaning and servicing en
47
2. Press Spinand, at the same time,
turn the programme selector to posi-
tion2.
a The display shows the current value.
3. Set the programme selector to the
required position.
4. To change the value, press -/ +.
5. To save the changes, switch off the
appliance.
Cleaning and servicing
To keep your appliance working effi-
ciently for a long time, it is important to
clean and maintain it carefully.
Tips on appliance care
Follow the tips for appliance care to en-
sure your appliance works correctly in
the long term.
Wipe down the housing
and the control panel
with nothing but water
and a damp cloth.
The appliance parts re-
main clean and hy-
gienic.
Remove all detergent
residue, spray residue
or other residues im-
mediately.
Fresh deposits are
easier to remove
without leaving any
residue.
Keep the appliance
door and detergent
drawer open after use.
This allows the residual
water to dry, reducing
odours in the appli-
ance.
Cleaning the drum
If you often wash at a washing temper-
ature of 40°C and lower or the appli-
ance has not been used for a long
period, clean the drum.
▶
Run the Drum Clean programme
without laundry.
Add washing powder.
Cleaning the detergent drawer
If you change detergent or the deter-
gent drawer is dirty, clean the deter-
gent drawer and the pump unit of the
intelligent dosing system.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Switch off the appliance.
2. Pull out the detergent drawer.
3. Press down on the insert and re-
move the detergent drawer.
1
2
4. Remove the pump unit.
1
2
5. Unclip the detergent drawer lid and
remove it.
en Cleaning and servicing
48
1
2
6. Empty the detergent drawer.
7. ATTENTION! The pump unit con-
tains electrical components.
▶
Do not clean the pump unit in the
dishwasher and do not immerse it in
water.
▶
Protect the electrical connection on
the rear against water, detergent and
fabric softener residue.
Clean the pump unit with a damp
cloth.
8. Clean the detergent drawer and the
lid with a soft, damp cloth or hand
shower.
9. Dry the detergent drawer, lid and
pump unit and reinsert them.
2
1
3
10.Clean the inside of the detergent
drawer housing.
Cleaning and servicing en
49
11.Push in the detergent drawer.
Descaling
If you add detergent correctly, you do
not need to descale your appliance. If
you still wish to use descaler, follow the
manufacturer's instructions for use.
ATTENTION!
The use of unsuitable descaling
agents, e.g. for coffee machines, may
damage the appliance.
▶
For this appliance, only use descal-
ing agents that are available from
the manufacturer's website or our
after-sales service.
Cleaning the drain pump
Clean the drain pump in the event of
faults, e.g. blockages or rattling noises.
Emptying the drain pump
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Turn off the water tap.
2. Switch off the appliance.
3. Disconnect the appliance's mains
plug from the power supply.
4. Open the maintenance flap.
5. Remove the maintenance flap.
6. Push a receptacle under the open-
ing.
7. Take the drain hose out of the
holder.
en Cleaning and servicing
50
8.
CAUTION-Risk of scalding!
When you wash at high temperat-
ures, the detergent solution gets hot.
▶
Do not touch the hot detergent solu-
tion.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
9. Firmly press on the sealing cap.
10.Insert the drain hose into the holder.
Cleaning the drain pump
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
Requirement:The drain pump is
empty. →Page49
1. Because water may remain in the
drain pump, remove the pump cap
carefully.
2. Clean the inside and the thread on
the pump cap and pump housing.
Cleaning and servicing en
51
3. Make sure that the impeller in the
drain pump can be turned.
4. Replace the pump cap.
Make sure that the components of
the pump cap are securely seated.
5. Screw on the pump cap.
90°
The handle on the pump cap must
be in a vertical position.
6. Insert the maintenance flap and lock
it into place.
1
2
7. Close the maintenance flap.
Before the next wash
To prevent unused detergent from flow-
ing straight into the outlet in the next
wash, run the Drain programme after
you have emptied the drain pump.
1. Turn on the tap.
2. Insert the mains plug.
3. Switch on the appliance.
4. Pour approx. 1litre of water into the
manual dosing compartment.
5. Start the Drain programme.
Cleaning the water outlet
hose at the siphon
If the water outlet hose at the siphon is
dirty or the detergent solution is not be-
ing pumped out, you must clean these.
1. Switch off the appliance.
2. Disconnect the appliance's mains
plug from the power supply.
3. Loosen the hose clamp and carefully
remove the water outlet hose.
Residual water may leak out.
4. Clean the water outlet hose and si-
phon connecting piece.
en Cleaning and servicing
52
5. Reattach the water outlet hose and
secure the connection point using
the hose clamp.
Clean the water inlet filters.
Clean the filter in the water inlet in the
event of blockages or if the water pres-
sure is too low.
Emptying the water inlet hose
1. Turn off the tap.
2. Set the Cottons programme.
3. Start the programme and leave it to
run for approx. 70seconds.
4. Switch off the appliance.
5. Disconnect the appliance's mains
plug from the power supply.
Cleaning the filter on the tap
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
Requirement:The water inlet hose is
empty.
1. Remove the water inlet hose from
the tap.
2. Clean the filter with a small brush.
3. Connect the water inlet hose and
check for leaks.
Cleaning the filter on the appliance
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
Cleaning and servicing en
53
Requirement:The water inlet hose is
empty.
→"Emptying the water inlet hose",
Page52
1. Disconnect the hose from the rear of
the appliance.
1
2
2. Use pliers to remove the filter.
3. Clean the filter with a small brush.
4. Reinsert the filter.
5. Connect the hose and check for
leaks.
2
1
en Troubleshooting
54
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting in-
formation before contacting Customer Service. This will avoid unnecessary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the manu-
facturer, the manufacturer's Customer Service or a similarly qualified person in
order to prevent any risk.
Error code / Fault display / Signal
Errors Cause Troubleshooting
The display goes out and
Start / Reload
flashes.
Energy-saving mode is active
▶
Press any button.
a The symbol lights up again.
"E:30 / -80" Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain hose
is caught or jammed.
▶
Ensure that the drain pipe and water
drain hose are not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page49
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a max-
imum height of 1 metre.
→"Technical specifications",
Page67
"E:36 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page49
"E:10 / -00 / -10 / -20" The pump for the intelligent
dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer",
Page47
3. If this indicator appears again, call
our after-sales service.
→"Customer Service", Page65
Note:You can start the washing pro-
gramme if you deactivate the intelligent
dosing system and dose manually.
→"Buttons", Page28
Troubleshooting en
55
Errors Cause Troubleshooting
"E:60 / -2B" The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
The water pressure is low. No remedial action possible.
The filters in the water inflow
are blocked.
▶
Clean the filters in the water inflow
→Page52.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked
or jammed.
▶
Ensure that the water inlet hose is not
kinked or jammed.
The detergent drawer is open. The detergent drawer has not
been pushed in as far as it can
go.
▶
Push the detergent drawer in as far
as it will go.
The pump unit is not inserted. 1. Insert the pump unit into the deter-
gent drawer.
→"Cleaning the detergent drawer",
Page47
2. Push the detergent drawer in as far
as it will go.
Detergent dosage is too high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual dos-
ing (not for outdoor clothing,
sportswear or items stuffed with
down).
▶
If intelligent dosing is activated, re-
duce the basic dosage →Page38.
▶
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
flashes.
Door is not closed. 1. Close the door.
2.
Press Start / Reload
to start the
programme.
All other error codes. Malfunction
▶
Call the after-sales service.
→"Customer Service", Page65
en Troubleshooting
56
Malfunctions
Errors Cause Troubleshooting
The appliance is not working. The mains plug of the power
cord is not plugged in.
▶
Connect the appliance to the power
supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse
box.
There has been a power cut.
▶
Check whether the lighting in your kit-
chen or other appliances are working.
The programme does not
start.
You have not pressedStart /
Reload
.
▶
Press Start / Reload
.
Door is not closed. 1. Close the door.
2.
Press Start / Reload
to start the
programme.
Childproof lock is activated.
▶
→"Deactivating the childproof lock",
Page37
- Finished in + is activated.
▶
Check whether - Finished in + is ac-
tivated.
→"Buttons", Page28
Laundry is caught in the door. 1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4.
Press Start / Reload
to start the
programme.
The detergent drawer has not
been pushed in as far as it can
go.
▶
Push the detergent drawer in as far
as it will go.
The pump for the intelligent
dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer",
Page47
3. If this indicator appears again, call
our after-sales service.
→"Customer Service", Page65
Note:You can start the washing pro-
gramme if you deactivate the intelligent
dosing system and dose manually.
→"Buttons", Page28
Troubleshooting en
57
Errors Cause Troubleshooting
The door cannot beopened.
is activated.
▶
Continue the programme by selecting
Spin or Drain and pressing Start /
Reload
.
→"Resuming the programme when
the programme status is Rinse Hold",
Page36
The temperature is too high.
▶
Wait until the temperature has
dropped.
▶
→"Cancelling the programme",
Page36
Water level is too high.
▶
Start the Drainprogramme.
Power failure.
▶
Open the door using the emergency
release.
→"Emergency release", Page63
The water is not draining. Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain hose
is caught or jammed.
▶
Ensure that the drain pipe and water
drain hose are not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page49
is activated.
▶
Continue the programme by selecting
Spin or Drain and pressing Start /
Reload
.
→"Resuming the programme when
the programme status is Rinse Hold",
Page36
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a max-
imum height of 1 metre.
→"Technical specifications",
Page67
Water is not flowing in. Deter-
gent is not being dispensed.
You have not pressedStart /
Reload
.
▶
Press Start / Reload
.
The filters in the water inflow
are blocked.
▶
Clean the filters in the water inflow
→Page52.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked
or jammed.
▶
Ensure that the water inlet hose is not
kinked or jammed.
en Troubleshooting
58
Errors Cause Troubleshooting
The spin cycle runs several
times.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible,
place large and small items of laundry to-
gether in the drum. Different sized items
of laundry distribute themselves better
during the spin cycle.
The programme duration
changes during the wash
cycle.
The programme operation is
optimised electronically. This
may change the programme
duration.
▶
Not a fault – no action required.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible,
place large and small items of laundry to-
gether in the drum. Different sized items
of laundry distribute themselves better
during the spin cycle.
Foam detection system
switches on a rinse cycle if
foam build-up is too high.
▶
Not a fault – no action required.
No water is visible in the
drum.
Water is below the visible
area.
▶
Not a fault – no action required.
Drum jerks after the pro-
gramme starts.
This is caused by an internal
motor test.
▶
Not a fault – no action required.
Vibrations and movement of
the appliance whilst spinning.
Appliance is not correctly
aligned.
▶
→"Aligning the appliance", Page16
The appliance feet are not
fixed.
▶
Secure the appliance feet.
→"Aligning the appliance", Page16
Transit bolts have not been re-
moved.
▶
→"Removing the transit bolts",
Page14
Drum does not turn, water
does not flow in.
Load detection is active.
▶
Not a fault – no action required.
Note:The load detection can take up to
two minutes.
Troubleshooting en
59
Errors Cause Troubleshooting
Heavy foam build-up Detergent dosage is too high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual dos-
ing (not for outdoor clothing,
sportswear or items stuffed with
down).
▶
If intelligent dosing is activated, re-
duce the basic dosage →Page38.
▶
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
i-DOS i-DOS cannot
be actuated.
Intelligent dosing is not inten-
ded for this programme.
▶
Not a fault – no action required.
Programme progress does
not allow intelligent dosing.
No remedial action possible.
Noise
Errors Cause Troubleshooting
Rushing, hissing noise. Water is flushed under pres-
sure into the detergent
drawer.
▶
Not a fault – normal operating noise.
Longer, whirring noise before
the start of the wash cycle or
fabric softening.
Intelligent dosing system dis-
penses detergent or care
products.
▶
Not a fault – normal operating noise.
Brief whirring noise after
switching on the appliance.
Intelligent dosing system car-
ries out a function test.
▶
Not a fault – normal operating noise.
Loud noises during the spin
cycle.
Appliance is not correctly
aligned.
▶
→"Aligning the appliance", Page16
The appliance feet are not
fixed.
▶
Secure the appliance feet.
→"Aligning the appliance", Page16
Transit bolts have not been re-
moved.
▶
→"Removing the transit bolts",
Page14
Banging noises, rattling in the
drain pump.
Foreign bodies have got into
the drain pump.
▶
→"Cleaning the drain pump",
Page49
Slurping, rhythmical suction
noise.
The drain pump is active, the
detergent solution is pumped
out.
▶
Not a fault – normal operating noise.
en Troubleshooting
60
Problem with results
Errors Cause Troubleshooting
Creasing. The spin speed is too high.
▶
The next time you run a wash cycle,
set a lower spin speed.
The load is too large.
▶
The next time you run a wash cycle,
reduce the amount of laundry being
loaded.
The wrong programme is se-
lected for the type of fabric.
▶
Select the programmes that are suit-
able for the type of fabric.
→"Programmes", Page23
The spin result is not satisfact-
ory. The laundry is too wet/too
damp.
A low spin speed is selected.
▶
The next time you run a wash cycle,
set a higher spin speed.
The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
Detergent residue on the
damp washing.
Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.
▶
Start the Rinseprogramme.
Unsuitable detergent added to
the dispenser of the intelligent
dosing system.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page32
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page47
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page37
Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, re-
duce the basic dosage →Page38.
Detergent residue on the dry
laundry.
Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.
▶
Brush out the laundry after washing
and drying.
Unsuitable detergent added to
the dispenser of the intelligent
dosing system.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page32
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page47
Troubleshooting en
61
Errors Cause Troubleshooting
Detergent residue on the dry
laundry.
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page37
Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, re-
duce the basic dosage →Page38.
Insufficient cleaning. Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, ad-
just the basic dosage →Page38 cor-
rectly.
Detergent or care products
have congealed in dispensers
of the intelligent dosing sys-
tem.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page32
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page47
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page37
Unsuitable detergent added to
the dispenser of the intelligent
dosing system.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page32
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page47
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page37
Home Connect problem
Errors Cause Troubleshooting
HomeConnect is not working
correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the home
network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance",
Page43
Wi-Fi is activated but a con-
nection to your home network
cannot be established.
1. Ensure that the home network is
available.
2. Reconnect the appliance to the home
network.
→"Connecting the appliance to a
WLAN home network (Wi-Fi) with
en Troubleshooting
62
Errors Cause Troubleshooting
No connection to the home
network.
WPS function", Page41
→"Connecting the appliance to a
WLAN home network (Wi-Fi) without
WPS function", Page41
Leakage
Errors Cause Troubleshooting
Water is leaking out at the wa-
ter inlet hose.
Water inlet hose is not cor-
rectly/securely connected.
1. Connect the water supply hose cor-
rectly.
→"Connecting the water inlet hose",
Page15
2. Tighten the screw connection.
Water is leaking out at the wa-
ter outlet hose.
The water outlet hose is dam-
aged.
▶
Replace the damaged water outlet
hose.
Water outlet hose is not con-
nected correctly.
▶
Connect the water outlet hose cor-
rectly.
→"Water outlet connection types",
Page16
Odours
Errors Cause Troubleshooting
Odours have formed in the ap-
pliance.
Humidity and detergent
residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page47
Transportation, storage and disposal en
63
Emergency release
To remove the laundry in the event of a
power failure, for example, you can
manually release the door.
Releasing the door
Requirement:The drain pump is
empty. →Page49
1. ATTENTION! Escaping water may
cause material damage.
▶
Do not open the door if you can see
water through the glass.
Pull the emergency release down-
wards with a tool and release.
a The door lock is released.
2. Insert the service flap and lock it into
place.
3. Close the maintenance flap.
Transportation, storage
and disposal
You can find out here how to prepare
your appliance for transportation and
storage. You will also find out how to
dispose of old appliances.
Removing the appliance
1. Turn off the tap.
2.
→"Emptying the water inlet hose",
Page52.
3. Switch off the appliance.
4. Unplug the appliance's mains plug.
5. Drain the remaining detergent solu-
tion.
→"Cleaning the drain pump",
Page49
6. Detach the hoses.
7. Empty the dispensers.
Inserting the transit bolts
Secure the appliance for transportation
using transit bolts in order to prevent
damage.
1. Remove the four cover caps.
‒ If necessary, use a screwdriver to
remove the cover caps.
Keep the cover caps.
2. Insert the four sleeves.
3. Insert all screws into the four transit
bolts and tighten slightly.
en Transportation, storage and disposal
64
4. Insert the power cord into the holder
and tighten all four screws for the
transit bolts with a WAF 13 wrench
.
1
2
5. Insert the hose into holder.
Using the appliance again
1.
Remove the transit bolts →Page14.
2. Pour approx. 1 litre of water into the
manual dosing compartment in the
detergent drawer.
3. Start the Drain programme.
a The unused detergent cannot flow
straight into the outlet during the
next wash.
Disposing of old appliance
Valuable raw materials can be re-
claimed by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the ap-
pliance, thereby putting their lives at
risk.
▶
Do not install the appliance behind a
door as this may obstruct the appli-
ance door or prevent it from open-
ing.
▶
With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair so
that the appliance door will no
longer close.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an envir-
onmentally friendly manner.
This appliance is labelled in ac-
cordance with European Directive
2012/19/EU concerning used
electrical and electronic appli-
ances (waste electrical and elec-
tronic equipment - WEEE).
The guideline determines the
framework for the return and re-
cycling of used appliances as ap-
plicable throughout the EU.
Customer Service en
65
Customer Service
If you have any queries on use, are un-
able to rectify faults on the appliance
yourself or if your appliance needs to
be repaired, contact Customer Service.
You can solve many problems yourself
by consulting the information on
troubleshooting in these instructions or
on our website. If this is not the case,
contact our Customer Service.
We will always find an appropriate solu-
tion and try to avoid unnecessary visits
being made by a Customer Service
technician.
With any warranty claims we will make
sure that your appliance is repaired by
trained Customer Service technicians
using genuine spare parts, including
after the manufacturer's warranty has
expired.
For safety reasons repairs to the appli-
ance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or inter-
ventions have been carried out by per-
sons not authorised by us for that pur-
pose or if our appliances have been fit-
ted with spare, supplementary or ac-
cessory parts that were not genuine
parts and then resulted in a defect.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on which
your appliance was placed on the mar-
ket within the European Economic
Area.
Note:Under the terms of the manufac-
turer's warranty the use of Customer
Service is free of charge.
Detailed information about the warranty
period and terms of warranty in your
country are available from Customer
Service, your dealer or our website.
When contacting Customer Service,
you will need the product number (E-
Nr.) and the production number (FD) of
your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed Cus-
tomer Service directory or on our web-
site.
Product number (E-Nr.) and
production number (FD)
The product number (E-Nr. ) and the
production number (FD) can be found
on the rating plate of the appliance.
Depending on the model, the rating
plate can be found:
¡ on the inside of the door.
¡ on the inside of the service flap.
¡ on the rear of the appliance.
Make a note of your appliance's details
and the Customer Service telephone
number to find them again quickly.
en Consumption values
66
Consumption values
The indicated consumption values are approximate.
The values may deviate from the indicated values depending on water pressure,
water hardness, water inlet temperature, ambient temperature, type of laundry,
amount and soiling of laundry, detergent used, fluctuations in the mains voltage and
selected settings.
Programme Temperat-
ure (°C)
Load (kg) Energy
consump-
tion (kWh)
1
Water con-
sumption
(l)
1
Pro-
gramme
duration
(hours)
1
Residual
moisture
(%)
1, 2
Cottons 20 9 0,35 90 3 48
Cottons
3
40 9 1,00 90 3 1/2 48
Cottons 60 9 1,55 90 3 1/2 48
Cottons Eco
4
9 0,95 57 4 48
Cottons Eco
4
4,5 0,45 47 3 3/4 48
Cottons Eco
4
4,5 0,52 44 3 48
Cottons 90 9 2,10 100 3 48
Easy Care
3
40 4 0,75 56 2 1/2 40
Mixed Load 40 4 0,60 42 1 60
Delicates / Silk 30 2 0,20 35 3/4 30
Wool
30 2 0,20 40 3/4 45
1
Values in accordance with the applicable version of EN60456
2
Information on residual moisture based on programme-dependent spin-speed limit and maximum
loads.
3
Information for test institutes: During a test in compliance with the applicable standard EN60456, you
must select the maximal possible spin speed and deactivate the automatic dosing, insofar as this func-
tion is not the subject of the test.
4
Programme setting at maximum speed for testing and energy labelling in accordance with Directive
2010/30/EU with cold water (15 °C). These programmes are suitable for cleaning normally soiled cot-
ton items and are the most efficient in terms of combined energy and water consumption. The stated
programme temperature is based on the temperature indicated on the care label for the laundry. The
actual washing temperature may differ from the stated programme temperature for energy-saving reas-
ons; the washing performance meets legal requirements.
Technical specifications en
67
Technical specifications
Facts and figures for your appliance
can be found here.
Appliance height 850mm
Appliance width 600mm
Appliance depth 640mm
Weight 73kg
1
Maximum load capacity 9kg
Mains voltage 220 - 240V, 50Hz
Minimum installa-
tion protection
10A
Rated power 2300W
Power consumption ¡ Off mode: 0,1 W
¡ Left-on mode:
0,43W
¡ Time in networked
standby mode (Wi-
Fi): 20 min(s)
¡ Networked standby
mode (Wi-Fi): 1,0W
Water pressure ¡ Minimum: 100kPa
(1bar)
¡ Maximum: 10kPa
(10bar)
Length of the water in-
let hose
1500mm
Length of the water
outlet hose
1500mm
Length of the power
cord
2100mm
Max. draining height 100cm
1
Depending on the appliance specifications
Thank you for buying a
Bosch Home Appliance!
Register your new device on MyBosch now and profit directly from:
•Expert tips & tricks for your appliance
•Warranty extension options
•Discounts for accessories & spare-parts
•Digital manual and all appliance data at hand
•Easy access to Bosch Home Appliances Service
Free and easy registration – also on mobile phones:
www.bosch-home.com/welcome
Looking for help?
You'll find it here.
Expert advice for your Bosch home appliances, help with problems
or a repair from Bosch experts.
Find out everything about the many ways Bosch can support you:
www.bosch-home.com/service
Contact data of all countries are listed in the attached service direct-
ory.
Robert Bosch Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München
GERMANY
www.bosch-home.com
*9001430458*
9001430458 (990709)
en
