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16
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The air fryer does
not work
The appliance is not plugged
in.
Plug the appliance into an earthed wall
socket.
The timer has not been set. Set the time required.
The ON/OFF key has not been
pressed.
Press the ON/OFF key.
The ingredients are
not done
Too much food has been
added to the unit.
Do not overfill the cooking basket.
The set temperature is too
low.
Set to an appropriate temperature, and
re-fry the food.
The cooking time is too short.
Set an appropriate cooking time, and
re-fry the food.
Food is not evenly
fried
Certain foods need to be
shaken midway through the
cooking process.
Midway through the cooking process, pull
the drawer out and shake it to separate
the overlapped food material, then push
the drawer back to continue.
Fresh fries are fried
unevenly in the air
fryer.
Wrong type of potatoes used.
Use fresh potatoes and make sure they
stay firm during frying.
The potato sticks were not
rinsed adequately before
frying
Rinse the potato sticks properly to remove
the starch from the outside.
Fried snacks are not
crispy when they
come out of the air
fryer.
Some foods have to be fried
with oil.
Coat the surface of the food with a thin
layer of oil before frying.
Wrong type of snacks used.
Use oven snacks or lightly brush some oil
onto the snacks for a crispier result.
Fresh fries are not
crispy when they
come out of the
unit.
The crispiness of the fries
depends on the amount of
oil and water in the fries.
Make sure the potato sticks are properly
dried before adding the oil.
Cut the potato sticks smaller for a crispier
result.
Add slightly more oil for a crispier result.
The appliance is
smoking.
The ingredients have a high
oil content
Smoking will be normal.
The unit contains grease
from previous use.
White smoke is caused by grease heating
up inside the fryer. Clean the unit properly
after each use.
The cooking settings
have not been correctly
programmed.
Adjust the cooking settings as required.
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