Tripp Lite U442-DOCK22-B Owner's Manual

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Troubleshooting

5. The video does not display properly in Full-Screen

Mode.

Try the following tips to improve the smoothness of video

playback:

a. Reduce the resolution of the display.

b. Use the adapter in Extended Mode.

c. Terminate any other CPU-intensive applications running on

the computer.

d.SomemediaplayersrequireDirectXhardwaresupportto

correctlyoperate.Tryadierentmediaplayerthatrequires

lessDirectXsupport.

e. Drag the media player to the add-on screen and close the

player. Restart the player and it should open on the add-on

monitor.Nowtryplayingthemedialeagain.

f. Reduce the hardware acceleration level of the primary

display(NOTtheadd-onmonitor)tolevels1,2or3,then

restart the media player. The hardware acceleration can

be found by right-clicking on the desktop and clicking

“Properties > Settings > Advanced > Troubleshoot.”

g. The video playback may be unusual when the add-on

monitor is mirroring the primary display and there is

another extended screen connected to the computer. The

extended screen must be disabled before the content will

be cloned correctly to the add-on monitor.

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Tripp Lite U442-DOCK22-B USB-A USB-C Dual Display Docking Station - 1080p 60 Hz HDMI, USB 3.2 Gen 1, USB-A Hub, GbE