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Troubleshooting Tips
The ame
goes out
once the
knob is
released.
Thermocouple.
Burner knob not pressed down
long enough.
Press and turn the burner knob again and keep holding
for 5 to 10 seconds after the burner has been lit.
Attach thermocouple to a
functional gas valve to determine
if the issue is the thermocouple or
the gas valve.
If problem is the thermocouple, replace with supplied
thermocouple. Note: There are two thermocouple
sizes:
- large for the triple ring burner.
- small for all other burners.
If problem is the gas valve, contact the vendor.
Burner
won’t
ignite or
burns
unevenly.
Gas valve.
The gas valve is not open or
completely open.
Make sure the gas valve is completely open.
Gas pipe. There may be air in the gas pipe. Ignite repeatedly until ame catches.
Gas connecting
pipes.
The gas connecting pipes are
blocked.
Adjust or change the connecting pipes.
Burner cap.
The burner cap is not placed
correctly.
Install the burner pieces again.
Some holes in the burner cap lid
are blocked.
Clean the holes in the burner cap.
Igniter.
The igniter is wet or contaminated
by food residue.
Clean and dry the igniter.
The ame
goes out
during
operation.
Thermocouple.
The thermocouple is contaminated
by food residue.
Clean the thermocouple.
The ame is too low and cannot
reach the thermocouple.
Adjust the ame a little higher.
Flame is
too high.
Nozzle.
The burner is connected with a
natural gas nozzle and needs to be
connected with a propane nozzle.
Change the natural gas nozzle to a liquid propane
nozzle. (Use the supplied screwdriver when changing
the nozzles. Never use an electric screwdriver or drill to
remove/replace the nozzles or to make the hole larger.)
Regulator.
The regulator is set for natural gas
use and needs to be switched to
liquid propane.
Contact your local qualied service technician to set
the regulator so that it is set for liquid propane.
Flame is
too low.
Nozzle.
The burner is connected with a
liquid propane nozzle and needs
to be connected with a natural gas
nozzle.
Change the liquid propane nozzle to a natural gas
nozzle. (Use the supplied screwdriver when changing
the nozzles. Never use an electric screwdriver or drill to
remove/replace the nozzles or to make the hole larger.)
Regulator.
The regulator is set for liquid
propane use and needs to be
switched to natural gas.
Contact your local qualied service technician to set
the regulator so that it is set for natural gas.
Gas not
reaching
the
cooktop.
Gas supply.
Ensure the service valve is
connected to the gas supply.
If the valve is not connected, contact your local
qualied service technician to connect the service
valve to the gas supply.
The arrow on the regulator is not
pointing towards the cooktop.
Contact your local qualied service technician to
reverse the regulator so that the arrow is pointing
towards the cooktop.
Strange
smell.
Gas leaking
The gas supply pipe is old and
broken.
Contact your local qualied service technician to
change the gas supply pipes.
The main burner is not lit. Ignite again after there is no strange smell.
Hissing
noise
coming
from
burner.
Burners.
Only possible cause is burner
pieces are not placed correctly on
the burner support.
Install the burner pieces again.
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