Before using your new product, please read these instructions to prevent any damage.
USER GUIDE
4.5 Cu. Ft. High Efficiency
Front-Load Washer
NS-FWM45W3
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Contents
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Main components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Unpacking your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Washer dimensions and installation measurements . . . . . . . . . . . . . . . . .12
Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Water requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Drainage requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Installing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Tools you need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Step 1: Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Step 2: Connecting the water hoses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Step 3: Connecting the drain hose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Step 4: Leveling your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Step 5: Powering your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Step 6: Running a test cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Preparing a load of laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Sorting wash loads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Washing tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Washing a load of laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Quick start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Step 1: Selecting a detergent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Step 2: Turning on your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Step 3: Loading your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Step 4: Adding detergent and additives to the compartments . . . . . . .27
Step 5: Selecting the appropriate cycle and options for the load . . . . .28
Step 6: (Optional) Setting a delayed end time . . . . . . . . . . . . . . . . . . . . . . .28
Step 7: Starting your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Setting the child lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Washer options and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Wash cycles and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Water temp.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Spin speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Washer cycles and settings chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Maintaining your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Cleaning the exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Cleaning the interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Cleaning the dispenser drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Cleaning the pump filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
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SAFETY & PRECAUTIONS
Cleaning the door gasket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Storing your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Understanding error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
IMPORTANT SAFETY
INSTRUCTIONS
SAVE THESE INSTRUCTIONS
This User Guide contains important information on the installation, use, and care of
your appliance. Please read this guide carefully before installation and operation
of this machine to prevent injury and property damage.
The Warnings and Important Safety Instructions in this guide do not cover all
possible conditions and situations that may occur. It is your responsibility to use
common sense, caution, and care when installing, maintaining, and operating
your washer.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING:
This indicates that hazards or unsafe practices may
cause serious personal injury or death.
CAUTION: This indicates that hazards or unsafe practices may
cause minor personal injury or property damage.
This symbol indicates that there are important operating and
maintenance instructions in the literature accompanying your
washing machine.
WARNING:
Do not store or use gasoline or other flammable vapors and liquids in
the vicinity of this or any other appliance.
SAFETY & PRECAUTIONS
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Basic precautions
WARNING: To reduce the risk of fire, electric shock, or injury to persons when
using your appliance, follow basic precautions, including the following:
1 Read all instructions before using the appliance.
2 Do not wash articles that have been previously cleaned in, washed in, soaked
in, or spotted with gasoline, dry-cleaning solvents, or other flammable or
explosive substances, as they give off vapors that could ignite or explode.
3 Do not add gasoline, dry-cleaning solvents, or other flammable or explosive
substances to the wash water. These substances give off vapors that could
ignite or explode.
4 Under certain conditions, hydrogen gas may be produced in a hot-water
system that has not been used for two weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not been used for such a period, before
using a washing machine, turn on all hot-water faucets and let the water flow
from each for several minutes. This will release any accumulated hydrogen
gas. As the gas is flammable, DO NOT smoke or use an open flame during this
time.
5 Do not allow children to play on or in the appliance. Close supervision of
children is necessary when the appliance is used near children. Before your
washer is removed from service or discarded, remove the door or lid. Failure to
follow these instructions may result in death or injury to persons.
6 Do not reach into the appliance if the tub is moving.
7 Do not install or store this appliance where it will be exposed to the weather.
8 Do not tamper with controls.
9 Do not repair or replace any part of the appliance or attempt any servicing
unless specifically recommended in the user-maintenance instructions or in
published user-repair instructions that you understand and have the skills to
carry out.
10 Keep the area around your appliance clean and dry to reduce the possibility of
slipping.
11 Do not operate this appliance if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts including a damaged cord or
plug.
12 Unplug the appliance or turn off the circuit breaker before servicing. Pressing
the Power button DOES NOT disconnect power.
13 See Electrical requirements on page 14 for grounding instructions. This
appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with appliance.
14 If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent, or similarly qualified persons in order to avoid a hazard.
15 This appliance is for indoor use only.
WARNING
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SAFETY & PRECAUTIONS
16 Always unplug the washing machine from the power supply before
attempting any service. Disconnect the power cord by grasping the plug, not
the cord.
17 To reduce the risk of fire, clothes, cleaning rags, mop heads and the like which
have traces of any flammable substance, such as vegetable oil, cooking oil,
petroleum based oils or distillates, waxes, fats, etc. must not be placed in the
washing machine. These items may contain flammable substances which,
even after washing, may smoke or catch fire.
18 The glass door may be very hot during the operation. Keep kids and pets far
away from the machine during operation.
19 This machine is not intended for use by persons (including kids) with reduced
physical, sensory, or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
machine by a person responsible for their safety.
20 Do not machine wash fiberglass materials (such as curtains and window
coverings that use fiberglass materials.) Small particles may remain in the
washing machine and stick to fabrics in subsequent wash loads causing skin
irritation.
21 Make sure that the water inside the drum has been drained before opening
the door. Please do not open the door if there is any water visible.
22 Do not try to repair the machine by yourself. The machine may be damaged or
more troublesome repair work may be needed and even dangerous operation
may take place if it is repaired by any inexperienced or unqualified person.
Grounding
• This appliance must be grounded. In the event of a malfunction or
breakdown, grounding will reduce the risk of electric shock by providing a
path of least resistance for the electric current. This appliance is equipped with
a cord that has an equipment grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet that is properly installed
and grounded in accordance with all local codes and ordinances.
• WARNING: Improper connection of the equipment grounding conductor can
result in electric shock. Connect to an individual branch circuit. Check with a
qualified electrician or serviceman if you are in doubt as to whether your
washer is properly grounded.
• DO NOT modify the plug provided with the appliance if it will not fit the outlet.
Please have a proper outlet installed by a qualified electrician.
SAVE THESE INSTRUCTIONS
Installation warnings and precautions
1 Plug the power cord into an AC 120 V/60 Hz wall socket rated at 16 amps or
higher. Use the socket for this washer only. Do not use an extension cord.
• Sharing a wall socket with another appliance, using a power strip, or
extending the power cord may result in electric shock or fire.
• Do not use an electric transformer. It may result in electric shock or fire.
Note: Environmental Protection
• If you plan to dispose of this machine, please comply with the local waste disposal
regulations. Cut off the power cord so that it will not be put into reuse.
• Remove the door so that kids and animals will not be trapped in the machine.
• Do not use excessive detergents.
SAFETY & PRECAUTIONS
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• Make sure that the power voltage, frequency, and current match the
product's specifications. Failing to do so may result in electric shock or fire.
2 Remove all foreign substances such as dust or water from the power plug
terminals and contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failing to do so may result in electric shock or fire.
3 Plug the power plug into the wall socket in the right direction so that the cord
runs towards the floor.
• If you plug the power plug into the socket in the opposite direction, the
electric wires within the cable may be damaged and this may result in
electric shock or fire.
4 Do not pull or excessively bend the power cord. Do not twist or tie the power
cord.
5 Do not hook the power cord over a metal object, place a heavy object on the
power cord, insert the power cord between objects, or push the power cord
into the space behind the appliance, because this may result in electric shock
or fire.
6 Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failing to do so may result in electric shock or fire.
7 Do not install on carpet. Install your washer on a level and solid floor that can
support its weight. Failure to do so may result in abnormal vibrations, noise, or
problems with the product.
8 Your washer is heavy. Two or more people may be needed to install and move
the appliance. Failure to do so may result in bodily or other injuries.
9 Store and install your washer where it will not be exposed to temperatures
below freezing or exposed to outdoor weather conditions. Failure to do so
may result in serious leak damage.
10 Failure to closely follow these instructions may result in an abnormal vibrating
and out-of-balance condition that could result in physical injury, property
damage, and/or appliance damage.
Features
Package contents
Make sure that the following items came with your washer:
User GuideHose screen washers (2) Drain hose guide (1) Nylon tie (1)
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SAFETY & PRECAUTIONS
You’ll also need (not provided):
Main components
Front
Back
Water hose (2)
Control panel
Detergent dispenser
drawer
Door
Filter door
Water supply inlets
Drain hose
SAFETY & PRECAUTIONS
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Control panel
# ITEM DESCRIPTION
1
Cycle selector
Turn to select a cycle. For more information, see Washer options
and settings on page 30.
2
Steam button
Press to add steam to the Normal, Bulky, Heavy Duty, Whites,
Sanitize, or Towels cycles.
3
Remain-
Delay indicator
Lights to indicate that Delay has been selected. The display
shows the delay countdown.
4
Child Lock
indicator
Lights to indicate that the Child Lock has been selected.
5 Digital display
• The initial display is the total wash time for the selected
cycle.
• While your washer is running, the display shows the cycle
process and options currently running and time remaining
in the cycle.
Note: The time shown is an estimate based on normal operating conditions.
External factors (such as the load size, incoming water temperature, and water
pressure) can affect actual time.
• If you set a Delay Time for the end of the cycle, the display
shows the time when the cycle will end.
• The display shows an error code if your washer experiences a
problem.
6
Extra Rinse
button
Press to add an extra rinse to the selected cycle.
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SAFETY & PRECAUTIONS
7
Pre Soak button
Press to add a pre-soak to the selected cycle.
This option begins with a brief tumble and then proceeds to
soak the clothes with water and detergent for a specified period
of time. Once complete, the cycle will begin automatically.
The Pre Soak time will add an additional 20-30 minutes to the
overall wash time.
8
My Cycle
button
• Press and hold for three seconds to save the currently
selected wash cycle, soil level, spin speed, and wash temp.
• Press to use your pre-programmed cycle.
9
Power
button
Press to turn your washer on or off, or to “wake up” the display.
Note: Pressing the power button does not disconnect your washer from the
power supply.
10
Signal button
Press to turn the beep signal on or off. A single beep indicates a
valid option selected. A double beep indicates an invalid option.
11
Water Plus
button
Press to increase the water level in the main wash in the Bulky,
Heavy Duty, Whites, Sanitize, Towels, Delicates, Active Wear, and
Perm Press cycles.
12
Child Lock
button
• Press and hold for three seconds to lock the controls so that
a child can’t accidentally start your washer by touching the
controls.
• Press and hold for three seconds to unlock the controls.
Note: The Power button still works even when the child lock is turned on.
13
Soil button
Press to cycle through the soil level of the clothes you are
washing. Options include Extra Light>Light>Medium>
Heavy>Extra Heavy. Decreases or increases the wash time. See
Soil level
on page 31.
14
Door lock
indicator
Lights to indicate that the door of your washer is locked.
15 Temp. button
Press to select the water temperature. You can select Tap
Cold>Cold>Warm>Hot>Extra Hot. For more information, see
Water temp.
on page 31.
16 Spin button
Press to cycle through the available spin speeds of the final
cycle. Options include No Spin>Low>Medium>High>Extra
High. Higher spin speeds are not available on certain cycles,
such as Delicates. See Spin speed
on page 31.
17 Delay button
Press to set a delayed end time. See Step 6: (Optional) Setting a
delayed end time on page 28.
18
Start/Pause
button
• Press to start or pause the cycle.
• Press to start the delay countdown after setting a delayed
end time.
# ITEM DESCRIPTION
SAFETY & PRECAUTIONS
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Unpacking your washer
1 Cut and remove the top and bottom packaging straps.
2 While it is in the carton, carefully lay your washer on its side. DO NOT lay your
washer on its front or back.
3 Turn down the bottom flaps and remove all of the base packaging, including
the cardboard, Styrofoam base, and Styrofoam tub support (inserted in the
center of the base).
4 Carefully return your washer to an upright position and remove the carton.
5 Carefully move your washer to within 4 ft. (122 cm) of the final location.
6 Remove the four transport bolts, plastic spacers (including rubber grommets),
and power cord retainers from the back of your washer.
WARNING: Recycle or destroy the carton and plastic bags after your washer is
unpacked. Make materials inaccessible to children. Children might use them for play.
Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers causing suffocation.
Notes: Check for damage to your washer and make sure that you received all parts. If
your washer is damaged or parts are missing, contact Insignia Customer Support.
CAUTION: Your washer is heavy. You may need help to unpack and move it.
Note: If you are installing your washer on a pedestal, proceed to the installation
instructions that came with the pedestal.
CAUTIONS:
• Failure to remove the four transport bolts can cause your washer to become
severely unbalanced and cause damage.
• Any damage from failure to remove the transport bolts is not covered by the
warranty.
• If you must transport your washer at a later date, reinstall the shipping support
hardware to prevent shipping damage. Keep the hardware in the plastic bag
provided.
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SAFETY & PRECAUTIONS
Choosing a location
Selecting the correct location for your washer improves performance and
minimizes noise and possible washer “walk.” Your washer can be installed under a
custom counter or in a basement, laundry room, closet, or recessed area. See
Drainage requirements on page 16. You should also consider a companion
appliance’s (dryer) location requirements.
For best performance, you need:
• A grounded electrical outlet located within 6 ft. (1.8 m) of where the power
cord is attached to the back of your washer. See Electrical requirements
on
page 14.
• Hot and cold water faucets located within 42 in. (107 cm) of the hot and cold
water fill valves, and water pressure between 10 and 120 psi (68.9 and
827.4 kPa). Your water department can advise you of your water pressure.
• The faucet must be 3/4 in. (1.9 cm) garden hose-type so that the inlet hoses
can be connected.
• A level floor with a maximum slope of 1/2 in. per foot (1.27 cm per 30 cm)
under the entire washer. Don’t install your washer on soft floor surfaces, such
as carpets or surfaces with foam backing.
Make sure that the location is:
• Away from direct sunlight where the temperature is above 104° F (40° C). The
ambient temperature should never be below 32° F (0° C) for proper washer
operation.
• Away from the heat sources such as coal or gas. Heat sources can raise the
water temperature, which may cause safety risks.
• Not in an area where it will be exposed to water/weather.
WARNINGS:
• Don’t install your washer in areas where water may freeze because your washer
always retains some water in its water valve, pump, and hose areas. Frozen water
can damage the belts, pump, hoses, and other components.
• Don't install your washer in an area exposed to dripping water or outside weather
conditions. The ambient temperature should never be below 60° F (15.5° C) for
proper washer operation.
• Never install on a platform or weakly supported structure.
• Don’t install your washer in an area where it will come in contact with curtains or
drapes.
• Don’t install your washer on carpet. The floor MUST be a hard surface with a
maximum slope of 1/2 in. per foot (1.27 cm per 30 cm).
• To make sure your washer does not vibrate or move, you may have to reinforce the
floor. If the floor is in poor condition, use a 3/4 in. impregnated plywood sheet,
solidly attached to the existing floor covering.
• This washer must be properly installed and located in accordance with the
installation instructions before it is used. Make sure that the cold water hose is
connected to the “C” valve.
• Properly ground your washer to conform with all governing codes and ordinances.
Follow details in the installation instructions.
INSTALLATION INSTRUCTIONS
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Washer dimensions and installation measurements
Note: Height with pedestal = 52 5/8 in. (133.6 cm). Height stacked = 84 in.
(213.36 cm)
27 in. (68.6 cm)
39 13/16 in. (101.09 cm)
3
9
1
3
/
1
6
i
n
.
(
1
0
1
.
0
9
c
m
)
34 1/4 in. (86.9 cm)
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INSTALLATION INSTRUCTIONS
Installing under a counter
Installing in an alcove or closet
If you install your washer in an alcove or closet, with a dryer or without, the front of
the closet must have two unobstructed air openings for a combined minimum
total area of 120 sq. in. (774 sq. cm) with a minimum clearance of 3 in. (7.6 cm) at
the top and bottom. A slatted door with equivalent clearance space is acceptable.
39 13/16 in. (101.09 cm)
27 in. (68.6 cm)
0 in. (0 cm)
0 in. (0 cm)
0 in. (0 cm)
60 sq. in. (387 cm²)
60 sq. in. (387 cm²)
3 in. (7.6 cm)
3 in. (7.6 cm)
INSTALLATION INSTRUCTIONS
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Minimum clearances between your washer and adjacent walls or other surfaces
are:
• Either side: 0 in. (0 cm)
• Rear: 3 in. (7.6 cm)
• Front: 2 in. (5.1 cm)
• Top : 0 in. (0 cm)
Electrical requirements
Electrical grounding is required for your washer.
• You must ground your washer. In the event of a malfunction or breakdown,
grounding reduces the risk of electric shock by providing a path of least
resistance for the electric current.
• A 120V, 60Hz, AC-only, single-phase, 16 amp, time-delay fuse or circuit breaker
electrical supply is required. We recommend that you use a time-delay fuse or
provide a circuit serving only your washer.
WARNING:
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT
SAFETY INSTRUCTIONS on page 3 before operating your washer.
WARNINGS:
• Connect to a grounded three-prong outlet with an individual 16 amp, single-phase
branch circuit protected by a 16 amp circuit breaker or time-delay fuse.
• Connect to an individual branch circuit.
• Do not remove the ground prong.
• Do not use an adapter.
Failure to follow these instructions can result in electrical shock, fire, or death.
27 in. (68.6 cm)
0 in. (0 cm) 0 in. (0 cm) 2 in. (5.1 cm)
34 1/4 in. (86.9 cm)
0 in. (0 cm)
3 in. (7.6 cm)
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INSTALLATION INSTRUCTIONS
• Your washer is equipped with a power cord that has a three-prong grounding
plug. To minimize possible shock hazard, the cord must be plugged into a
matching three-prong, grounding type outlet, grounded in accordance with
local codes and ordinances. If a three-prong outlet is not available, contact a
qualified electrician to install one. Do not use an adapter.
• If codes permit and you use a separate ground wire, we recommended that a
qualified electrician determine that the ground path is adequate.
• Check with a qualified electrician if you are not sure that your washer is
correctly grounded.
• Do not have a fuse in the neutral or ground circuit.
• Certain internal parts are intentionally not grounded and may present a risk of
electric shock only during servicing. When servicing, do not contact the
following parts while the appliance is energized: electrical valve, drain pump,
heater, or motor.
• DO NOT cut off or alter the grounding prong on the power supply cord. In
situations where a two slot receptacle is present, it is the owner’s responsibility
to have a licensed electrician replace it with a properly grounded
grounding-type receptacle.
Water requirements
To fill your washer in the correct amount of time, the water pressure must be
between 10 and 120 psi (68.9 and 827.4 kPa).
If the water pressure is less than 10 psi (68.9 kPa):
• The water valve may fail or may not shut off completely.
• The time it takes to fill your washer may be longer than the time your washer
controls allow. Your washer turns off and reports an error. A time-limit is built
into the controls to prevent flooding in your home if a hose becomes loose.
• To avoid the possibility of water damage:
• Make sure that the water faucets are easily accessible.
• Turn off the faucets when you aren’t using them.
• Periodically check to make sure that water isn’t leaking from the water hose
fittings.
WARNINGS:
• You’re responsible for providing adequate electrical services for your washer.
• Never connect the ground wire to plastic plumbing lines, gas lines, or hot water
pipes.
Three-prong receptacle
Receptacle box cover
Three-prong plug
Grounding lead
Grounding adapter Receptacle box cover
Screw
Receptacle
Using a three-prong plug and outlet
Using a grounding adapter
INSTALLATION INSTRUCTIONS
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Drainage requirements
• The drain must be capable of eliminating 16.98 gallons (64.3 l) per minute.
• The standpipe must be:
• Minimum diameter: 1 1/4 in. (3.18 cm)
• Minimum height: 24 in. (61 cm)
• Maximum height: 47 1/4 in. (120 cm)
• The drain hose must be routed through the hose holder to the standpipe.
• The standpipe must be large enough to accept the outside diameter of the
drain hose.
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INSTALLATION INSTRUCTIONS
Installing your washer
Tools you need
Step 1: Selecting a location
Before you install your washer, make sure that the location:
• Is a hard, level surface without carpeting or soft flooring that can obstruct
ventilation.
• Is away from direct sunlight, water, and weather.
• Has adequate ventilation.
• Isn’t exposed to freezing temperatures (32° F or 0° C).
• The temperature is above 60° F or 15.5° C
• Is away from heat sources such as oil or gas.
• Has enough space so that your washer doesn’t rest on its power cord.
See Features
on page 6.
Step 2: Connecting the water hoses
1 Before connecting the hoses, make sure that there is a rubber washer in both
of the hoses.
2 Install the screen washers (included) by inserting them into the free ends of
the inlet hoses with the protruded side facing the faucet.
Note: The illustrations in this section may not accurately show your actual washing
machine, but are only intended to convey a general instruction or concept.
CAUTIONS:
• Use new water supply hoses. Using old hoses can result in leakage or overflow
that can damage your property.
• Replace hoses every five years.
• Don’t connect multiple water supply hoses together to increase the length of the
hose. Hoses connected this way can leak and cause electrical shock. If a hose is too
short, replace the hose with a longer, high-pressure hose.
• Run some water from the cold faucet to flush the water lines and remove particles
that might clog up the inlet hose.
• Do not cross-thread or over-tighten these connections.
• Do not apply tape or sealant to the faucets or water supply intakes. This can
damage the fittings.
• Make sure that the water supply hoses aren’t twisted or bent. A bent or twisted
hose can leak and cause an electric shock because of water leakage.
Channel-lock pliers
Carpenter’s level
Adjustable wrench or 1/2"
(12.7 mm) socket with ratchet
Adjustable wrench or
9/16" (14.3 mm) open-end
wrench
INSTALLATION INSTRUCTIONS
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3 Connect the inlet hose ends to the hot and cold water faucets tightly by hand,
then tighten another 2/3 turn with pliers or a wrench.
4 Place the unconnected end of the hoses into a bucket, then turn on the
faucets connected to the water supply hoses for 10 or 15 seconds to remove
any foreign substances. Turn off the faucets.
5 Connect the water hoses to the water intake connections on the back of your
washer. The water supply hose connected to the hot water faucet must be
connected to the hot water (H) supply intake, and the supply hose connected
to the cold faucet must be connected to the cold (C) water supply intake. Turn
the water on and check for leaks.
Water supply hose
Water supply hose
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INSTALLATION INSTRUCTIONS
Step 3: Connecting the drain hose
Connect the drain hose in one of the following ways.
In a wall standpipe
1 Attach the drain hose guide to the end of the drain pipe.
2 Place the drain hose into the wall standpipe (no more than seven inches). You
can use a nylon tie (included) to bundle the hoses and the drain pipe together.
In a floor standpipe
1 Attach the drain hose guide to the end of the drain pipe.
CAUTION: Make sure that the connection between the drain hose and the wash
basin, standpipe, or laundry tub is not airtight.
CAUTION: Placing the drain hose too far down the drain pipe can cause a siphoning
action. No more than 7 inch (17.78 cm) of hose should be in the drain pipe. There
must be an air gap around the drain hose. Too snug a fit can also cause a siphoning
action.
Note: The wall standpipe drain requires a minimum diameter standpipe of 1 1/4 in.
(3.18 cm).
CAUTION: Placing the drain hose too far down the drain pipe can cause a siphoning
action. No more than 7 inch (17.78 cm) of hose should be in the drain pipe. There
must be an air gap around the drain hose. Too snug a fit can also cause a siphoning
action.
Note: For a floor standpipe, the capacity must be at least 17 gal. (64 L) per minute.
The top of the standpipe must be between 24 in. (61 cm) and 47 1/4 in. (120 cm) from
the bottom of your washer.
Drain hose
Nylon tie
Wall standpipe
INSTALLATION INSTRUCTIONS
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2 Place the drain hose into the floor standpipe. You can use a nylon tie
(included) to attach the drain hose to the standpipe.
47 1/4 in. (120 cm) max.
24 in. (61 cm) min.
Floor standpipe
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INSTALLATION INSTRUCTIONS
In a laundry tub
• Hang the drain hose over the edge of the laundry tub. You can use a nylon tie
(included) to attach the drain hose to the leg of the laundry tub.
Notes:
• The laundry tub needs a minimum capacity of 20 gal. (76 L).
• The top of the laundry tub must be between 2 ft. (61 cm) and 3 15/16 ft. (120 cm)
above the floor.
3 15/16 ft. (120 cm) max.
2 ft. (61 cm) min.
INSTALLATION INSTRUCTIONS
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In a floor drain system
• Place the drain hose into the floor drain system. The weight of the hose and
gravity keep the drain hose in the drain.
Notes:
• A floor drain system requires a siphon break (not included). The siphon break must
be a minimum of 24 in. (61 cm) from the bottom of your washer.
• If the drain hose on your washer is shorter than the siphon break distance, attach
an extra drain hose (not included) to your washer’s drain hose.
24 in. (61 cm) min.
Floor drain
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INSTALLATION INSTRUCTIONS
Step 4: Leveling your washer
1 Make sure that the legs are flush with the washer cabinet. If needed, use a
wrench to loosen the lock nut on a leg, slide the leg up, then tighten the bolt.
2 Carefully move your washer to its final location. Gently rock your washer into
position ensuring inlet hoses do not become kinked. It may be helpful to spray
window cleaner on the floor to help move your washer into its final position.
3 Press the four top corners of your washer. If your washer moves when you
press a corner, the leg for that corner needs to be adjusted.
4 Loosen the lock nut on the bottom of your washer, pull the leg down until it
touches the floor, then tighten the nut. Extend the feet only as much as is
necessary. If the feet are extended too much, your washer may vibrate.
5 Press the four corners again to make sure that your washer is level. If your
washer is still not level, repeat step 4.
6 Use a level to make sure that all four sides of your washer are level.
CAUTIONS:
If your washer isn’t level, it may:
• Vibrate excessively which can cause your washer to malfunction
• Make excessive noise
CAUTIONS:
• It is important not to damage the rubber leveling legs when moving your washer
to its final location. Damaged legs can increase washer vibration.
• Do not use the dispenser drawer or door to lift your washer.
INSTALLATION INSTRUCTIONS
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Step 5: Powering your washer
1 Make sure that the power is turned off at the circuit breaker/fuse box.
2 Plug the power cord into a well-grounded, three-prong, 120V~60Hz approved
electrical outlet, protected by a 16-amp fuse or comparable circuit breaker.
Your washer is grounded through the third prong of the power cord.
3 Turn the power on.
Step 6: Running a test cycle
Run a test cycle to make sure that your washer is correctly installed.
1 Leave the tub empty.
2 Press the Power button to turn on your washer.
3 Turn the cycle selector to select the Rinse & Spin cycle.
4 Press the Start/Pause button to start the test cycle. Your washer shouldn’t
rock or vibrate excessively when water fills the tub, or when washing or
spinning. Your washer should drain well during the spin cycle.
WARNINGS:
• Make sure that the voltage at your location is the same as the voltage on your
washer's rating label.
• Do not use a multi-purpose plug or socket.
• Do not use an adapter.
• Do not use an extension cord.
• Do not touch or pull out the plug with a wet hand.
• When you unplug the power cord, hold the plug not the power cord.
• If the power cord is damaged or has any sign of being broken, replace the cord.
Make sure that:
• The power is turned on.
• Your washer is plugged in.
• The water faucets are turned on.
• Your washer is level and all four leveling legs are firmly in the floor.
• The shipping support hardware is removed and saved.
• The drain hose is properly tied up.
CAUTIONS:
• If you detect any water leaks while your washer is filling or draining, check the
water connections. See Step 2: Connecting the water hoses
on page 17 or Step 3:
Connecting the drain hose on page 19.
• If your washer rocks or vibrates excessively, level it again. See Step 4: Leveling your
washer on page 23.
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OPERATING INSTRUCTIONS
Preparing a load of laundry
Sorting wash loads
Sort laundry into loads that can be washed together.
• First - Sort into color groups (whites, lights, and darks)
• Second - Sort into soil levels (heavy, normal, and light)
• Third - Sort into fabric types such as delicates, easy care, and sturdy cottons
• Finally - Sort into lint producers or lint collectors.
Washing tips
• Combine large and small items in a load. Load large items first. Large items
should not be more than half the total wash load. Washing single items is not
recommended. This may cause an out-of-balance load. Add one or two similar
items.
• Pillows and comforters should be washed by themselves, using the Bulky
cycle.
• If this is the first time you are washing an item, make sure that it is color-fast.
Use a white rag or towel with a little detergent to wash a hidden part of the
item. If the rag or towel is stained, the item is not color-fast.
• If an item has stains, use a spot remover or gently apply a small amount of
detergent to the stains, then gently scrub the stains with a brush.
• Check the manufacturer's label for special washing instructions.
• Make sure that you remove all items from pockets. Hard items, like coins, can
damage your washer.
• Consider using a pillow case you can close or a washing bag to protect items
like bras, lacy items, and delicate items.
• Wash whites and colors separately.
• Turn items that can pill (like sweaters and sweatshirts) inside out.
• Maximize garment care by closing garment zippers, snaps, buttons, and
hooks.
• Mend seams, hems, and tears prior to washing.
• Remove non-washable garment accessories such as ornaments and
non-washable trim materials.
• To avoid tangling, tie strings, draw ties, and belt-like materials.
• Brush away surface dirt and lint.
• Promptly wash wet or stained garments to maximize results.
• Use nylon mesh garment bags to wash small items.
• Wash multiple garments at one time for best results.
• Never leave wet items to be washed in your washer for long periods of time.
Items may mold and cause stains.
• Make sure that you check the manufacturer's label for water temperature
instructions.
• Don’t wash items, like ties or items with decorations, that may stretch or
distort.
WARNING - Fire Hazard
• Never place items in your washer that are dampened with gasoline or other
flammable liquids. Doing so can result in death, explosion, or fire.
• Do not dry anything that has ever had any type of oil on it (including cooking oils).
No washer can completely remove oil.
OPERATING INSTRUCTIONS
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• Don’t wash waterproof items, like rain coats, ski suits, shower curtains, and
mattress pads. These items don’t absorb water and may cause excessive
vibration.
Washing a load of laundry
Quick start
1 Press the Power button.
2 Select a wash cycle. (Defaults are set for each cycle. These default settings can
be changed.)
3 Press the Start/Pause button to start the cycle.
Step 1: Selecting a detergent
Your washer is designed to use high efficiency (HE) detergents.
• For the best cleaning results, use an HE detergent. We recommend that you
don’t use a regular detergent. HE detergents contain suppressors that reduce
or eliminate suds. When fewer suds are produced, the load tumbles more
efficiently and cleaning is maximized.
• Reducing the amount of detergent may reduce the quality of cleaning. Make
sure that you:
• Pre-treat stains
• Sort carefully by color and soil level
• Avoid overloading
Step 2: Turning on your washer
• Press the Power button to turn on your washer. Your washer’s initial
settings are:
•Normal cycle
• Warm temperature
• Medium spin speed
Step 3: Loading your washer
1 Sort laundry by fabric type, soil level, color, and load size.
2 Fill the tub with dry, unfolded clothes. Load the tub no more than 3/4 full. For
best performance, the maximum load size should be less than 18 lbs. (8.16 kg).
WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the
IMPORTANT SAFETY INSTRUCTIONS
on page 3 before operating your washer.
CAUTION:
Before loading your laundry, make sure that you remove coins, keys, and other hard
objects, and that you close zippers. These items may damage clothes.
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OPERATING INSTRUCTIONS
Step 4: Adding detergent and additives to the compartments
Notes:
• Overloading may reduce washing efficiency, cause excess wear, and possibly cause
creasing or wrinkling of the load.
• Wash delicate items such as bras, hosiery, and other lingerie on the Delicates cycle
with similar lightweight items.
• Don't overfill your washer with too many big, bulky items. This could lead to
unwanted vibration during the spin cycle. If this happens, remove some items and
restart the washing cycle.
• Always use the Bulky cycle for bulky items.
• For good cleaning results when washing heavily soiled loads, don’t overload your
washer.
CAUTIONS:
• High-efficient detergent is required for this washer.
• Use the detergent manufacturer’s recommended amount.
• Add measured detergent to the front left detergent compartment of the dispenser
drawer.
• Avoid splashing or over-filling the compartment.
• Be sure to identify the correct compartment for fabric softener before using.
• Do not pour fabric softener directly on the wash load.
• Be sure to identify the correct compartment for bleach before using.
• Never pour undiluted liquid chlorine bleach directly onto the load or into the tub.
Doing so can damage fabrics by weakening of the fibers or stripping the color.
• Do not exceed the maximum fill line. Overfilling can cause early dispensing of the
bleach which could result in damaged clothes.
• Measure the recommended amount of liquid bleach, not to exceed 1/3 cup (80 ml),
and pour it into the compartment labeled “LIQUID BLEACH.”
• Do not use powered bleach in the dispenser.
Notes:
• Detergent is flushed from the dispenser at the beginning of the wash cycle. Either
powder or liquid detergent can be used.
• For powder detergent - Remove the detergent selection insert and place it in a safe
location outside of your washer. Follow the detergent manufacturer’s instructions
when measuring the amount of powder to use.
• For liquid detergent - Locate the concentration of your detergent on the bottle.
Place the detergent selection insert in the corresponding location depending on
the concentration (normal, 2X, or 3X).
• Detergent usage may need to be adjusted for water temperature, water hardness,
size and soil level of the load. Avoid using too much detergent in your washer as it
can lead to oversudsing and detergent residue being left on the clothes or in your
washer.
• Slowly open the dispenser drawer by pulling it out until it stops. After adding
laundry products, slowly close the dispenser drawer. Closing the drawer too
quickly could result in early dispensing of the bleach, fabric softener, or detergent.
• You may see water in the dispenser drawer at the end of the cycle. This is a result of
the flushing/siphoning action and is part of the normal operation of the washer.
OPERATING INSTRUCTIONS
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1 Pour the recommended amount of laundry detergent directly into the
detergent compartment before starting your washer.
2 Measure the recommended amount of liquid bleach, not to exceed 1/3 cup
(80 ml), and pour it into the compartment labeled “LIQUID BLEACH.”
3 Pour the recommended amount of liquid fabric softener into the
compartment labeled “FABRIC SOFTENER” and dilute with water up to the
maximum fill line. The dispenser automatically releases liquid fabric softener
at the correct time during the rinse cycle.
Step 5: Selecting the appropriate cycle and options for the load
• Select a washing cycle. For information on wash cycles, see Washer options
and settings on page 30.
Step 6: (Optional) Setting a delayed end time
You can program a wash cycle, then set a time when you want a wash cycle to end.
1 Turn the cycle selector knob to the cycle type you want.
2 Press the Delay button repeatedly to select the delay time you want. The
delay end time, in hours, appears on the display, in sequence, from 1 to 24,
then back to 0. The Delay light turns on.
3 Press and hold the Start/Pause button to start the delay timer.
CAUTIONS:
• Use the softener compartment ONLY for liquid fabric softeners.
• Don’t use a Downy Ball® in your washer.
• Don’t use liquid fabric softener that is too sticky because it may not mix with the
water sufficiently.
Note: Your washer stores your settings in memory. If the power fails, press the
Start/Pause button when power is restored. Your washer continues the Delay
function you set.
Notes:
• You can’t change the delay end time after the program has started.
• If you open the door when the delay is counting down, the machine will enter the
pause state. You must close the door and press the Start/Pause button in order
to restart the countdown.
M
ain
-wash de
t
e
r
g
en
tSo
ften
er
detergen
tPr
e
-wash
de
t
er
ge
n
t
Liquid bleach compartment
Detergent compartment
Fabric softener compartment
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OPERATING INSTRUCTIONS
Step 7: Starting your washer
1 Press the Start/Pause button.
2 If you need to pause the cycle (for example to add or remove items), press the
Start/Pause button. Wait for the door to unlock, then open the door.
When you’re ready to resume washing, close the door, then press the button
again.
Setting the child lock
Your washer has a child lock function to prevent children from playing with your
washer. When you turn on the child lock, the only button that will work is the
Power button.
1 Press and hold the button for three seconds. The child lock light turns on
and your washer beeps.
2 To turn off the child lock, press and hold the button for three seconds.
Notes:
• If you haven’t set a delayed end time or if the delay time has expired, your washer
starts the cycle.
• As your washer moves from stage to stage in the wash cycle, the related light turns
on (such as Rinse or Spin).
• If you set a delayed end time, the Delay light turns on and your washer starts
counting down the end time.
CAUTIONS:
Don’t try to force the door open if:
• The drum is moving. You will damage your washer.
• The water level is above the edge of the inner tub. Water will spill on the floor.
• The water temperature is too hot. You may burn yourself.
OPERATING INSTRUCTIONS
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Washer options and settings
Wash cycles and settings
* Cycles with Steam option available.
CYCLE DETAILS
Normal*
For lightly to heavily soiled colorfast cottons, household linens, work,
and play clothes.
Bulky* For large items such as comforters, blankets, small rugs, and similar
bulky items.
Heavy Duty* For large and heavy fabrics, such as overcoats, jeans, and sweatshirts.
Whites* For lightly to heavily soiled white laundry, work, and play clothes.
Sanitize* For increased water temperature which will sanitize and kill more than
99.9% of common bacteria found in home laundry. For best results,
select the extra heavy soil setting when using this cycle.
Towel s* For items such as towels, sheets, pillowcases, and dish rags.
Quick Wash For small loads of lightly soiled items needed quickly. Cycle time is
approximately 25 minutes, depending on selected options.
Active Wear Designed for care of medium to lightly soiled active wear, athletic wear,
and technical fabrics.
Self Clean Cleans the washer of residue and odor. Do this at least once per month.
Note: Never load laundry while using this setting. The laundry may become damaged.
Rinse & Spin To quickly rinse and spin items not requiring a full wash cycle.
Delicates For delicate, washable textiles, such as items made of silk, satin,
synthetic fibers, or blended fabrics.
Perm Press Moderate strength washing. For no-iron fabrics like casual business
attire, shirts, and blouses.
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OPERATING INSTRUCTIONS
Soil level
Water temp.
Spin speed
LEVEL DETAILS
Extra Light
For very lightly soiled clothes. Reduces the washing time.
Light
For lightly soiled clothes. Reduces the washing time.
Medium For normally soiled clothes. This is the default setting.
Heavy For heavily soiled clothes. Increases washing time to remove heavy soil.
Extra Heavy For extra heavily soiled clothes. Increases washing time to remove extra
heavy soil.
Notes:
• Follow the fabric manufacturer’s care label when selecting the wash temperature.
• In order to protect some fabrics, not all wash temperatures are available for certain
wash cycles.
TEMP DETAILS
Tap Cold Tap water with no hot water added.
Cold Cold water. Pre-wash rinse water is always cold.
Warm Normally soiled items (including synthetic and wool).
Hot Moderately soiled, cotton, and synthetic items, such as shirts, bedding,
towels, and pure white items (like underwear).
Extra Hot Seriously soiled pure white cotton or flax (like table cloths, towels, or
bed sheets).
Notes:
• Follow the fabric manufacturer’s care label when selecting the spin speed.
• In order to protect some fabrics, not all spin speeds are available for certain wash
cycles, such as Delicates.
• Higher spin speeds remove more water from your clothes and will help reduce
drying time, but may also increase wrinkles on some fabrics.
SPEED DETAILS
No spin No spin, for items requiring flat drying, such as sweaters and knits.
Low Low spin speed removes less water from the clothes, but avoids setting
wrinkles.
Medium Moderate spin speed for normal fabrics.
High Removes more water from fabrics. Use with durable fabrics where
wrinkles are not an issue.
Extra High Removes the most water from fabrics. Reduces drying time.
OPERATING INSTRUCTIONS
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Washer cycles and settings chart
•
• = Default setting
•O = Available
•X = Not available
Cycle
Default
cycle
time
Temp
Tap cold Cold Warm Hot
Extra
hot
Normal 0:50 O O
•
OO
Bulky 1:14 O O
•
OX
Heavy
Duty
1:31OOO
•
O
Whites 1:03 O O
•
OX
Sanitize 2:25XXXX•
Towel s 0:59 O O
•
OX
Quick wash 0:25 O O
•
OX
Active
wear
0:54 O O
•
OX
Self clean 2:50XXXX
•
Rinse &
spin
0:20XXXXX
Delicates 0:45 O
•
OXX
Perm Press 0:50 O O
•
XX
Cycle
Spin Speed
No spin Low Medium High
Extra
high
Normal OX
O
•
O
Bulky OO
O
•
O
Heavy Duty OOO
•
O
Whites OO
O
• O
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OPERATING INSTRUCTIONS
Sanitize OO
O
• O
Towel s OO
O
• O
Quick wash OOOO
•
Active wear OOOO
•
Self clean XXXXX
Rinse & spin OO
O
• O
Delicates OO
•
OX
Perm Press O
•
O
XX
Cycle
Soil level
Extra
light
Light Medium Heavy
Extra
heavy
Normal OO
•
OO
Bulky OO
•
OO
Heavy Duty OOO
O
•
Whites OO
•
OO
Sanitize OOO
O
•
Towel s OO
•
OO
Quick wash • XXXX
Active wear OO
•
OO
Self clean XXXXX
Rinse & spin XXXXX
Delicates OO
•
OO
Perm Press OO
•
OO
Cycle
Spin Speed
No spin Low Medium High
Extra
high
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Cycle
Functions
Steam
Water
Plus
Child
Lock
Delay
End
My
Cycle
Pre
Soak
Extra
Rinse
Normal OXOOOOO
Bulky OOO
O
OOO
Heavy Duty OOO
O
OOO
Whites OOO
O
OOO
Sanitize OOO
O
OOO
Towel s OOO
O
OOO
Quick wash XXOOOXX
Active wear XOO
O
OOO
Self clean XXOOOXX
Rinse & spin XXOOOXX
Delicates XOOOOXO
Perm Press XOO
O
OOO
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USER MAINTENANCE INSTRUCTIONS
Maintaining your washer
Cleaning the exterior
• Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
Cleaning the interior
To clean the interior of your washer, select the Self Clean cycle on the control
panel. This Self Clean cycle should be performed, at a minimum, once per month.
This cycle will use more water, in addition to bleach, to control the rate at which
soils and detergents may accumulate in your washer.
1 Remove any garments or objects from your washer and ensure the washer
basket is empty.
2 Open the washer door and pour one cup (250 ml) of liquid bleach or other
washing machine cleaner into the basket.
3 Close the door and select the Self Clean cycle. Push the Start/Pause
button.
4 When the Self Clean cycle is working, the display shows the estimated cycle
time remaining. The cycle will complete in about 170 minutes. Do not
interrupt the cycle.
5 After the cycle is complete, leave the door open slightly for better ventilation.
If for any reason the cycle needs to be interrupted, the door will not open
immediately. Forcing open the door at this stage may cause water to flood. The
door will open after the water is drained to a level where it would not flood the
floor.
The Self Clean cycle may be interrupted by pressing the Start/Pause button. A
power outage in the house might also interrupt the cycle. When the power supply
is back on, the Self Clean cycle resumes where it stopped. If the cycle is
interrupted, be sure to run a complete Self Clean cycle before using your washer. If
the Power button is pressed during Self Clean, the cycle will be canceled.
WARNINGS:
• Don't use solvents to clean your washer. They can damage the finish and create
toxic gases that can harm you or explode.
• Don't sprinkle or spray water or other liquids directly on your washer.
• Don't use detergents containing PCMX to clean your washer. PCMX can damage
the finish.
SERVICE PERSONNEL—Some internal parts are intentionally not grounded and may
present a risk of electric shock during servicing. Do not contact the following parts
while the appliance is energized: electrical valve, drain pump, the heater, and the
motor.
CAUTION:
Before performing any maintenance, turn off your washer, unplug the power cord,
and turn off the water faucets.
Notes:
• After the completion of the Self Clean cycle the interior of your washer may have a
bleach smell. This is normal.
• We recommend that you run a light color load after the Self Clean cycle.
USER MAINTENANCE INSTRUCTIONS
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Cleaning the dispenser drawer
Detergent and fabric softener may build up in the dispenser drawer, so you should
remove the residue and clean the drawer once or twice a month.
1 Remove the drawer by first pulling it out until it stops.
2 Reach back into the right rear corner of the drawer cavity and press down
firmly on the lock tab and pull out the drawer (the lock tab is visible only after
the drawer has been pulled open).
3 Clean the drawer and the drawer cavity, then replace the drawer.
Cleaning the pump filter
Due to the nature of your front-load washer, it is possible for small articles to pass
into the pump. Your washer has a filter to capture lost items so they are not
dumped to the drain. To retrieve lost items, clean out the pump filter.
1 Turn off the water faucets.
2 Place a shallow pan or dish under the pump access door and towels on the
floor in front of your washer to catch any water when the filter is removed.
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USER MAINTENANCE INSTRUCTIONS
3 Using a coin or flat screwdriver in the notch at the top of the door, pry the
access door open.
4 Pull down the pour spout.
5 Turn the pump filter counterclockwise and remove the filter. Open slowly to
allow the water to drain.
6 Clean the debris from the filter.
7 Replace the filter and turn clockwise, then tighten securely.
8 Flip up the pour spout.
9 Close the access door.
+!*$
,#+!(
Pour spout
Pour spout
USER MAINTENANCE INSTRUCTIONS
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Cleaning the door gasket
1 Open the washer door.
2 Using both hands, press down the door gasket.
3 While holding down the gasket, inspect it and remove any foreign objects
trapped inside. Make sure that there is nothing blocking the holes behind the
gasket.
4 Remove your hands and the gasket will return to the normal operating
position.
Storing your washer
You can damage your washer if you don’t remove water from hoses and internal
components before storage. Do not store the washer where it will be exposed to
the weather. When moving the washer, the tub should be kept stationary by using
the shipping bolts removed during installation.
To prepare your washer for storage:
1 Select the Quick Wash cycle and add bleach to your washer. Run your washer
through the cycle without a load.
2 Turn the water faucets off and disconnect the inlet hoses.
3 Unplug your washer from the electrical outlet and leave your washer’s door
open to let air circulate inside the tub.
4 Drain the water from the machine by removing the pump filter.
CAUTION:
If your washer has been stored in below-freezing temperatures, allow time for any
leftover water in your washer to thaw out before use.
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USER MAINTENANCE INSTRUCTIONS
Troubleshooting
Understanding error codes
Your washer has an automatic error-monitoring system to detect and diagnose
problems at an early stage.
CAUTION:
Don’t try to repair your washer yourself. Doing so invalidates the warranty.
CODE REASON SOLUTION
E30 The door is not closed
properly.
• Restart your washer after the door is closed.
• Check to make sure that there are no clothes
stuck in the door.
E10 A water injection problem
has occurred while
washing.
• Check to make sure that water is turned on to
the washer
• Check to make sure that the water pressure is
high enough.
• Straighten the water hoses.
• Check to make sure that the inlet valve filter is
not blocked.
E21 Water is draining slowly. • Make sure that the drain hose is not blocked.
• Clean the drain filter.
E12 Water is overflowing. Restart your washer.
EXX Others Try restarting your washer. If the error remains or a
different error code is displayed, contact qualified
service personnel.
PROBLEM POSSIBLE CAUSE SOLUTION
My washer is not
draining, not
spinning, or not
agitating.
The load is out of balance. • Redistribute the clothes and run
Rinse & Spin.
• Increase the load size if you are
washing a small load containing
both heavy and light items.
The pump is clogged. • See Cleaning the pump filter
on
page 36 on how to clean the pump
filter.
The drain hose is kinked or
improperly connected.
• Straighten the drain hose and
make sure that your washer is not
sitting on it.
Your household drain may
be clogged.
• Check your household plumbing.
You may need to call a plumber.
The drain hose is
siphoning or the drain
hose is pushed too far
down the drain.
• Make sure that there is an air gap
between the hose and the drain.
USER MAINTENANCE INSTRUCTIONS
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My washer is
leaking water.
The door gasket is
damaged.
• Make sure that the gasket is seated
and not torn. Objects left in
pockets may cause damage to your
washer.
The door gasket is not
damaged.
• Water may drip from the door
when the door is opened. This is
normal.
• Carefully wipe off the rubber door
gasket. Sometimes dirt or clothing
is left in this seal and can cause a
small leak.
Check the back left side of
your washer for water.
• If this area is wet, you may have
oversudsing. Use less detergent.
Fill hoses or drain hose
may be improperly
connected.
• Make sure that hose connections
are tight at the washer and faucets,
and make sure that the end of the
drain hose is correctly inserted in
and secured to the drain pipe.
Your household drain may
be clogged.
• Check your household plumbing.
You may need to call a plumber.
The detergent dispenser
may be clogged.
• Powdered detergent may cause
clogs inside the dispenser and
cause water to leak out the front of
the dispenser. Remove the drawer
and clean both the drawer and the
inside of the dispenser box. See
Cleaning the dispenser drawer on
page 36.
You are using the wrong
detergent or the wrong
amount of detergent.
• Use only HE detergent and the
correct amount.
The detergent dispenser
drawer is cracked or
damaged.
• Check for cracks or damage on the
inside of the dispenser drawer.
PROBLEM POSSIBLE CAUSE SOLUTION
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USER MAINTENANCE INSTRUCTIONS
The clothes are
too wet.
The load is out of balance. • Redistribute the clothes and run
Rinse & Spin.
• Increase the load size if you are
washing a small load containing
both heavy and light items.
• Your washer will slow the spin
speed down to 600 rpm if it has a
hard time balancing the load. This
is normal.
The pump is clogged. • See Cleaning the pump filter on
page 36 on how to clean the pump
filter.
Your washer is overloaded. • The dry weight of the load should
be less than 18 lbs.
The drain hose is kinked or
improperly connected.
• Straighten the drain hose and
make sure that your washer is not
sitting on it.
Your household drain may
be clogged.
• Check your household plumbing.
You may need to call a plumber.
The drain hose is
siphoning or the drain
hose is pushed too far
down the drain.
• Make sure that there is an air gap
between the hose and the drain.
The washing cycle
does not
complete or the
timer is not
advancing.
Automatic load
redistribution may be
occurring.
• The timer adds three minutes to
the cycle for each re-balance. 11 to
15 re-balances may be done. This is
normal.
The pump is clogged. • See Cleaning the pump filter
on
page 36 on how to clean the pump
filter.
The drain hose is kinked or
improperly connected.
• Straighten the drain hose and
make sure that your washer is not
sitting on it.
Your household drain may
be clogged.
• Check your household plumbing.
You may need to call a plumber.
The drain hose is
siphoning or the drain
hose is pushed too far
down the drain.
• Make sure that there is an air gap
between the hose and the drain.
PROBLEM POSSIBLE CAUSE SOLUTION
USER MAINTENANCE INSTRUCTIONS
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My washer is
making a loud or
unusual noise,
vibration, or
shaking.
The cabinet is moving. • Your washer is designed to move
1/4 in. (6.35 mm) to reduce forces
transmitted to the floor. This
movement is normal.
All the leveling legs are
not firmly touching the
floor.
• Push and pull on the back right and
then back left of your washer to
make sure that it is level. If your
washer is uneven, adjust the
leveling legs so they are all firmly
touching the floor and locked in
place.
The load is unbalanced. • Open the door and manually
redistribute the load. To check your
washer, run Rinse & Spin with no
load. If it runs normally, the
unbalance was caused by the load.
The pump is clogged. • See Cleaning the pump filter on
page 36 on how to clean the pump
filter.
No power. My
washer is not
working or is
dead.
Your washer is unplugged. • Make sure that the power cord is
plugged securely into a working
outlet.
The water supply is turned
off.
• Turn the water faucets fully on.
The circuit breaker or fuse
is tripped or blown.
• Check the house circuit breakers or
fuses. Replace fuses or reset the
breaker. Your washer should have a
separate outlet.
Your washer is performing
an automatic self system
checks
• The first time your washer is
plugged in, it automatically checks
itself. It may take up to two minutes
before you can use your washer.
This is normal.
My clothes have
snags, holes, tears,
rips or excessive
wear.
Your washer is overloaded. • The dry weight of the load should
be less than 18 lbs.
Pens, pencils, nails, screws
or other objects were left
in pockets.
• Remove loose items from pockets.
Snaps, hooks, sharp
buttons, belt buckles, and
zippers were left
unsecured.
• Fasten snaps, hooks, buttons, and
zippers.
The time
remaining for the
spin cycle is
wrong or changes.
This is normal. • During the spin cycle, your washer
may need to re-balance the load to
reduce vibrations. When this
occurs, the estimated time is
increased.
PROBLEM POSSIBLE CAUSE SOLUTION
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USER MAINTENANCE INSTRUCTIONS
The wash tub
does not fill with
water.
This is normal. • Front load washers do not require
the tub to fill with water like
top-load washers.
My washer pauses
or has to be
restarted, or the
washer door is
locked and will
not open.
The pump is clogged. • See Cleaning the pump filter
on
page 36 on how to clean the pump
filter.
You can’t open the door if
your washer is running.
•Press the Start/Pause button
for three seconds. When the
washer drum has stopped, open
the door and add clothing. Close
the door, then press the
Start/Pause button again to restart
the load.
Note: Don't use the pause function when the
water surface is over the edge of the inner tub or
when the temperature is too hot.
• If the door is locked when your
washer isn’t running, unplug the
power cord, then plug it back in.
The door unlocks
or when I press
the
Start/Pause
button my washer
doesn’t operate.
This is normal. • Front-load washers start up
differently than top-load washers,
and it takes 30 seconds to check
the system. During this time, the
door will lock and unlock
automatically.
Incorrect operation. • Open and close the door firmly,
then press the Start/Pause
button.
Water does not
enter my washer
or enters slowly.
Automatic system
self-checks.
•After Start/Pause is pressed,
your washer does several system
checks. Water will normally flow 60
seconds after Start/Pause is
pressed.
Water supply is turned off. • Turn on the water supply.
Water supply hose screens
are clogged.
• Turn off the water source and
remove the water supply hoses
from the back of your washer. Use a
brush or toothpick to clean the
screens in your washer. Reconnect
the hose and turn the water back
on.
PROBLEM POSSIBLE CAUSE SOLUTION
USER MAINTENANCE INSTRUCTIONS
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My clothes are
wrinkling.
Clothes were improperly
sorted.
• Avoid mixing heavy items (like
work clothes) with light items (like
blouses).
Your washer was
overloaded.
• Load your washer so that clothes
have enough room to move freely.
The incorrect wash cycle
was selected.
• Match the cycle selection to the
type of fabric you are washing
(especially for easy care loads).
Your clothes were
repeatedly washed in
water that was too hot.
• Wash in warm or cold water.
My clothes are
grayed or
yellowed.
Not enough detergent
being used.
• Check the package or bottle to
determine the correct amount of
detergent to use.
Not using HE (high
efficiency) detergent.
• Use HE detergent.
Hard water • Use the hottest water that’s safe for
the fabric.
• Use a water conditioner like Calgon
or install a water softener.
The powder detergent you
are using is not dissolving.
• Try a liquid detergent.
Dye transfer • Sort clothes by color. If the fabric
label states “wash separately”,
unstable dyes may be indicated.
My clothes have
colored spots.
Incorrect use of fabric
softener.
• Check the fabric softener package
for instructions and follow the
directions for using the dispenser.
Dye transfer • Sort whites or lightly colored items
from dark colors.
• Promptly remove the wash load
from your washer.
PROBLEM POSSIBLE CAUSE SOLUTION
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USER MAINTENANCE INSTRUCTIONS
There’s a smell
inside my washer.
Your washer has not been
used for a long time.
• Run the Self Clean cycle once a
month.
• If the smell is strong or persists, you
may need to run the Self Clean
cycle more than once a month.
• Always remove wet items from
your washer promptly after the
machine stops running.
• Leave the door slightly open for the
washer to dry out.
You are not using the
recommended quality of
HE detergent.
• Use only HE detergent.
You used too much
detergent.
• Use only the amount of detergent
recommended on the detergent
container.
My washer is
leaking detergent.
Incorrect placement of the
detergent insert inside the
dispenser drawer.
• Make sure that the detergent insert
is properly located and fully seated.
Never put detergent above the
max line.
My washer is
improperly
dispensing
softener or
bleach.
The detergent dispenser is
clogged.
• Clean the dispenser drawer
monthly to remove any buildup of
chemicals.
Softener or bleach is filled
above the max line.
• Make sure to use only the correct
amount of softener or bleach.
Softener or bleach cup
issue in the dispenser
drawer.
• Make sure that the softener and
bleach cup in the dispenser drawer
are seated or they will not work.
The water isn’t
hot.
Your hot water heater may
not be working.
• Make sure that the hot water inlet
faucet is turned on.
• Check the status of your hot water
heater. You may be out of hot
water.
Note: You can still wash clothes in cold water
only.
The display panel
does not light.
Your washer may have a
malfunction.
• Make sure that the power cord is
connected to a working outlet.
• Contact a qualified repair
professional to check the display
panel wiring.
The load has too
many suds.
You may be using the
wrong detergent or the
wrong amount of
detergent.
• Use a high-efficiency detergent to
reduce over-sudsing. See Step 1:
Selecting a detergent on page 26.
• If you have “soft” water, reduce the
amount of detergent.
• For small or lightly soiled loads,
reduce the amount of detergent.
PROBLEM POSSIBLE CAUSE SOLUTION
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Specifications
Dimension (H × W × D) 39 13/16 x 27 x 34 1/4 in. (101.09 x 68.6 x 86.9 cm)
Weight Gross: 231 lbs. (104.8 kg)
Net: 216 lbs. (98 kg)
Washing Capacity 4.5 cu. ft. or 18 lbs. (8.16 kg)
Power Supply 120V ~ 60Hz
Rated Current 10A
Standard Water Pressure 14.5 ~ 116 psi (.1~.8 Mpa)
Power cord length 68.9 in. (1.75 m)
Drain hose length 66.9 in. (1.7 m)
Noise level 78 dB
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ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this
new Insignia-branded product (“Product”), that the Product shall be free of defects in the
original manufacturer of the material or workmanship for a period of one (1) year from the
date of your purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada
from a Best Buy branded retail store or online at www.bestbuy.com
or www.bestbuy.ca and
is packaged with this warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product.
Your purchase date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of
the Product is determined to be defective by an authorized Insignia repair center or store
personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or
(2) replace the Product at no charge with new or rebuilt comparable products or parts.
Products and parts replaced under this warranty become the property of Insignia and are
not returned to you. If service of Products or parts are required after the Warranty Period
expires, you must pay all labor and parts charges. This warranty lasts as long as you own your
Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or
otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online
website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the
Product to any Best Buy store. Make sure that you place the Product in its original packaging
or packaging that provides the same amount of protection as the original packaging.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents
may diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores
or websites to the original purchaser of the product in the country where the original
purchase was made.
What does the warranty not cover?
This warranty does not cover:
• Food, beverage, and/or medicine loss/spoilage.
• Customer instruction/education
•Installation
•Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
•Misuse
•Abuse
•Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in
communal areas of a multiple dwelling condominium or apartment complex, or
otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods
(burn-in).
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• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly
illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to
five (5) pixel failures throughout the display. (Pixel based displays may contain a limited
number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or
pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY
FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR
PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER
EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND
NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY
PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A
©2023 Best Buy. All rights reserved.
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2023 Best Buy. All rights reserved.
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