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14
Technical Assistance Service
When contacting our Technical Assistance Service, please
provide the product number (E-Nr.) and production number
(FD) of the appliance. This information is given on the
specifications plate located on the lower section of the hob and
on the label in the user manual.
Warranty conditions
In the unlikely event that the appliance is damaged or does not
meet your expectations in terms of quality, please inform us as
soon as possible. For the warranty to be valid, the appliance
must not have been tampered with, or used inappropriately.
The applicable warranty conditions are those set out by the
company's representative office in the country of purchase.
Detailed information is available from retail outlets. Proof of
purchase must be presented to obtain the benefits of the
warranty.
We reserve the right to introduce changes.
Used appliances and packaging
If the ) symbol is shown on the specifications plate, bear in
mind the following instructions:
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
The packaging of your appliance has been manufactured using
only the materials which are strictly necessary to guarantee
efficient protection during transport. These materials are 100%
recyclable, thus reducing the environmental impact. You can
also contribute to caring for the environment by following the
advice below:
■ Dispose of the packaging in the appropriate recycling bin.
■ Before you get rid of an old appliance, make sure you disable
it. Contact your local authority to find out the address of your
nearest recycling centre to dispose of your appliance.
■ Do not pour used oil down the sink. Collect it in a sealed
container and take it to an appropriate collection point or,
failing that, place it in the rubbish bin (it will end up in a
controlled dump; this is probably not the best option, but it
will avoid contaminating ground water).
The automatic switching
on function does not work.
There may be food or cleaning products stuck
between the ignition sparkers and the burners.
The space between the ignition sparker and the
burner must be clean.
The burners are wet. Dry the burner caps carefully.
The burner caps are not correctly positioned. Check that the burner caps are correctly posi-
tioned.
The appliance is not earthed, is poorly connected
or the earthing is faulty.
Contact the installation technician.
The burner flame is not uni-
form.
The burner components are not correctly posi-
tioned.
Correctly place the parts on the appropriate
burner.
The grooves on the burner are dirty. Clean the grooves on the burner.
The gas flow is not normal
or there is no gas.
The gas supply is blocked by gas taps. Open all gas taps.
If the gas is supplied from a gas cylinder, check
that it is not empty.
Change the gas cylinder.
The kitchen smells of gas. A gas tap has been left on. Turn off the taps.
Incorrect coupling of gas cylinder. Check that the coupling is sound.
Possible gas leak. Shut off the gas supply, ventilate the premises and
immediately notify an authorised installation techni-
cian to check and certify the installation. Do not
use the appliance until ensuring that there is no
gas leak in the installation or appliance itself.
The burner immediately
switches off after releasing
the control knob.
The control knob was not held down for long
enough.
Once the burner is on, hold the control knob down
a few seconds longer.
The grooves on the burner are dirty. Clean the grooves on the burner.
Fault Possible cause Solution
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
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