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19
EN
10. TROUBLESHOOTING
10.1 Troubleshooting
If you have any problems with your appliance, you
should check this troubleshooting section prior to
calling Customer Care.
If the appliance is not working, check that:
There is power being supplied to the appliance.
The fuses in your house are intact and the fuse in
the plug has not blown. The fridge has not been
turned o.
The electrical socket is working. To check this, plug
another electrical appliance into it to see if the
socket is faulty.
If the appliance is working, but not very well,
check that:
The appliance is not overloaded.
The thermostat is set to an appropriate
temperature.
The doors are closing properly.
The cooling system on the back of the appliance is
clean and free of dust and is not touching the rear
wall.
There is enough ventilation around the side and
rear walls.
If the appliance is noisy, check that:
The appliance is level and stable.
The side and rear walls are clear and there is
nothing resting against the appliance.
Note
The coolant gas in the refrigerator may
make a slight bubbling or gurgling noise,
even when the compressor is not running.
If the appliance is beeping, check that:
The doors are closed. An alarm will sound after a
door has been open for 60 seconds.
If ice has formed on the back wall of the fridge:
It is normal for some ice droplets to form on the
back wall of the fridge. This does not constitute a
fault with the appliance.
Ensure that no items inside the fridge are in contact
with the back wall.
Check that there is some resistance when opening
the door of the appliance. If it opens at the slightest
touch, it may mean that the door seal needs to be
replaced.
Check the door seal for any kinks, debris or
damage. If you notice any, and are unable to resolve
the issue yourself, contact Customer Care so that
the seal can be replaced.
This can be due to the cabinet door(s) not being
properly fitted. If you are at all unsure, ask your
installer to check the cabinet doors.
If excessive ice has formed in the freezer:
Check that there is some resistance when opening
the door of the appliance. If it opens at the slightest
touch, it may mean that the door seal needs to be
replaced.
Check the door seal for any kinks, debris or
damage. If you notice any, and are unable to resolve
the issue yourself, contact Customer Care so that
the seal can be replaced.
This can be due to the door panel(s) not being
properly fitted. If you are at all unsure, ask your
fitter to check the door panel(s).
If one or more of the LED units within the appliance
is not working:
Contact Customer Care to arrange a service visit.
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