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subzero.com | 13
TROUBLESHOOTING
High temperatures, the unit runs excessively or is giving
off too much heat.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Increased ambient temperatures may cause the com-
pressors to run longer.
• If the temperature display shows 45° and 55°, but is not
cooling, the unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
ODOR
• The unit should be cleaned before using for the rst time.
This will clear any odors that may have been trapped
during shipping.
• Uncovered food could create an odor which may require
cleaning.
Troubleshooting
SERVICE INDICATOR
ashes in control panel display.
• Verify the condenser is clean.
• Turn the unit off at the control panel, then on. If the
indicator continues to ash, contact Sub-Zero Factory
Certied Service.
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights.
• The door/drawer may have been left ajar which has dis-
abled the lights to eliminate excess heat. If the lights are
out, close the door/drawer for one hour. If the lights are
still out, contact Sub-Zero Factory Certied Service.
• Cabinet lighting must be replaced by Sub-Zero Factory
Certied Service.
Frost, condensation, or ice build up inside unit.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Verify the door/drawer gasket does not have rips or
tears. If it does, contact Sub-Zero Factory Certied
Service.
• If icing is heavy, turn the unit off and use a hair dryer to
melt ice. The hair dryer should be set on low and kept
moving at all times. Once the ice has melted, wipe up
any water with a cloth or paper towel.
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