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04 Troubleshooting and
Maintenance
Troubleshooting
For more information, refer to "Troubleshooting" or "FAQ" in
the e-Manual.
> Menu > Settings > Support > Open e-Manual >
Troubleshooting or FAQ
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung
service centre.
• This TFT LED panel is made up of sub pixels which require
sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These
pixels will have no impact on the performance of the
product.
• To keep your TV in optimum condition, upgrade to the
latest software. Use the Update Now or Auto update
functions on the TV's menu (
> Menu > Settings
> Support > Software Update > Update Now or Auto
update).
The TV won’t turn on.
• Make sure that the power cable is securely plugged in to
the TV and the wall outlet.
• Make sure that the wall outlet is working and the remote
control sensor at the bottom of the TV is lit and glowing
a solid red.
• Try pressing the TV Controller button on the lower-left
corner of the back of the TV to make sure that the problem
is not with the remote control. If the TV turns on, refer to
"The remote control does not work".
The remote control does not work.
• Check if the remote control sensor at the bottom of the
TV blinks when you press the
button on the remote
control.
– Samsung Smart Remote: When the remote's battery is
discharged, charge the battery using the USB charging
port (C-type), or turn over the remote to expose the
solar cell to light.
– Standard Remote Control: If it does not blink, replace
the remote control's batteries. Make sure that the
batteries are installed with their poles (+/–) in the
correct direction. Alkaline batteries are recommended
for longer battery life.
• Try pointing the remote directly at the TV from 1.5-1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pair the remote to the TV. To pair
a Samsung Smart Remote, press the
and buttons
together for 3 seconds.
02 Initial Setup
When you turn on your TV for the first time, it immediately
starts the Initial Setup. Follow the instructions displayed on
the screen and configure the TV's basic settings to suit your
viewing environment.
Using the TV Controller
You can turn on the TV with the TV Controller button on
the lower-left corner of the back of the TV, and then use
the Control menu. The Control menu appears when the TV
Controller button is pressed while the TV is On.
To run an item on the menu, move the TV Controller button
up, down, left, or right to move the focus to it, and then press
the TV Controller button.
TV Controller button
Control menu
Remote control sensor / Microphone switch
How to turn on and off the Microphone
OffOn
You can turn on or off the microphone by using the switch
at the bottom of the TV. If microphone is turned off, All voice
and sound features using microphone are not available.
• The position and shape of the microphone switch may
differ depending on the model.
• During analysis using data from the microphone, the data
is not saved.
Eco Sensor and screen
brightness
Eco Sensor adjusts the brightness of the TV automatically.
This feature measures the light in your room and optimises
the brightness of the TV automatically to reduce power
consumption. If you want to turn this off, go to
> Menu
>
Settings > All Settings > General & Privacy > Power and
Energy Saving > Brightness Optimisation.
• The eco sensor is located at the bottom of the TV. Do
not block the sensor with any object. This can decrease
picture brightness.
05 Specifications and
Other Information
Specifications
Display Resolution
3840 x 2160
Sound (Output)
40 W
Operating Temperature
10 °C to 40 °C (50 °F to 104 °F)
Operating Humidity
10 % to 80 %, non-condensing
Storage Temperature
-20 °C to 45 °C (-4 °F to 113 °F)
Storage Humidity
5 % to 95 %, non-condensing
Notes
• Because of the appearance design of the TV, part of the
screen may be hidden by the frame.
• This device is a Class B digital apparatus.
• For information about the power supply, and more
information about power consumption, refer to the
information on the label attached to the product.
– On most models, the label is attached to the back of
the TV. (On some models, the label is inside the cover
terminal.)
• Typical power consumption is measured according to IEC
62087.
• The images and specifications of the Quick Setup Guide
may differ from the actual product.
An administration fee may be charged in the following
situations:
(a) An engineer is called out at your request, but it is found
that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to the Samsung service centre, but
it is found that the product has no defect (i.e., where the
user manual has not been read).
You will be informed of the administration fee amount
before a technician visits.
03 Using the NFC on TV
function
You can use the NFC on TV function to listen to your mobile
device sound through the TV speaker.
1. Unlock the screen on your mobile device.
2. Activate the NFC feature (Standard mode) on your mobile
device.
3. Place your mobile device on the top of the TV where an
NFC mark exists.
4. Follow the instructions on the screens of the TV and your
mobile device to complete the setup.
5. When your mobile device is connected to the TV, the
music being played on the device is automatically played
by the TV. If no music is being played on your mobile
device, select a media content item on the device.
– When the TV is connected to the Internet, Ambient
Mode is automatically entered, and then the selected
media content is played.
6. The selected media content is played through the TV
speaker.
• If the NFC on TV function does not work properly, repeat
the steps above.
• Once the connection has been complete, keep touching
the mobile device against the NFC mark on your TV until
the mobile device and TV respond (it may take a few
seconds).
• The NFC on TV function may not be supported depending
on your mobile device. Refer to the user manual of your
mobile device to check if it supports the NFC feature.
• For the exact location of the NFC reader on your mobile
device, refer to the user manual of your mobile device.
• This function is only available on NFC-enabled mobile
devices with Android 4.1 or later installed.
1
3
2
4
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby
mode, it continues to draw a small amount of power. To
decrease power consumption, unplug the power cable when
you don't intend to use the TV for a long time.
Licences
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.
Correct Disposal of This Product (Waste
Electrical & Electronic Equipment)
(Applicable in countries with separate
collection systems)
This marking on the product, accessories or literature
indicates that the product and its electronic accessories
(e.g. charger, headset, USB cable) should not be disposed
of with other household waste at the end of their working
life. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, please separate
these items from other types of waste and recycle them
responsibly to promote the sustainable reuse of material
resources.
Household users should contact either the retailer where
they purchased this product, or their local government office,
for details of where and how they can take these items for
environmentally safe recycling.
Business users should contact their supplier and check the
terms and conditions of the purchase contract. This product
and its electronic accessories should not be mixed with other
commercial wastes for disposal.
Correct disposal of the batteries in this
product
(Applicable in countries with separate
collection systems)
This marking the battery, manual or packaging indicates
that the batteries in this product should not be disposed of
with other household waste at the end of their working life.
Where marked, the chemical symbols Hg, Cd or Pb indicate
that the battery contains mercury, cadmium or lead above
the reference levels in EC Directive 2006/66. If batteries are
not properly disposed of, these substances can cause harm
to human health or the environment.
To protect natural resources and to promote material reuse,
please separate batteries from other types of waste and
recycle them through your local, free battery return system.
• The type of battery may vary depending on the model.
Correct disposal of the batteries in this
product
(Applicable in countries with separate
collection systems)
The marking on the battery, manual or packaging indicates
that the battery in this product should not be disposed of
with other household waste. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains
mercury, cadmium or lead above the reference levels in EC
Directive 2006/66.
The battery incorporated in this product is not user
replaceable. For information on its replacement, please
contact your service provider. Do not attempt to remove the
battery or dispose it in a fire. Do not disassemble, crush, or
puncture the battery. If you intend to discard the product,
the waste collection site will take the appropriate measures
for the recycling and treatment of the product, including the
battery.
• The type of battery may vary depending on the model.
Removing the battery
• To remove the battery, contact an authorised service
centre. To obtain battery removal instructions, please visit
www.samsung.com/global/ecodesign_energy.
• For your safety, you must not attempt to remove the
battery. If the battery is not properly removed, it may
lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
Warranty Card
United Kingdom Republic of Ireland (EIRE)
This Samsung product is warranted for the period of twelve (12) months from the original date of purchase, against defective
materials and workmanship. In the event that warranty service is required, you should return the product to the retailer from
whom it was purchased. However, Samsung Authorised Dealers and Authorised Service Centres in the countries listed in Warranty
Conditions will comply with the warranty on the terms issued to purchasers in the country concerned. In case of difficulty, details of
our Authorised Service Centres are available from:
Samsung Electronics U.K. Ltd.
Samsung Customer Support Centre
Selectapost 38, Sheffield, S97 3FJ,
United Kingdom
United Kingdom: Tel. 0333 000 0333
www.samsung.com/uk/support
EIRE: Tel. 0818 717100
www.samsung.com/ie/support
WARRANTY CONDITIONS
1. The warranty is only valid if, when warranty service is required, the warranty card is fully and properly completed and is presented
with the original invoice or sales slip or confirmation, and the serial number on the product has not been defaced.
2. Samsung’s obligations are limited to the repair or, at its discretion, replacement of the product or the defective part. Repaired or
replaced products may include new and or refurbished components and equipment.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or Authorised Service Centres. No re-imbursement will
be made for repairs carried out by non-Samsung Dealers and, any such repair work and damage to the products caused by such
repair work will not be covered by this warranty.
4. This product is not considered to be defective in materials nor workmanship by reason that it requires adaptation in order to
conform to national or local technical or safety standards in force in any Country other than the one for which the product was
originally designed and manufactured.
This warranty will not cover, and no re-imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear.
b) Cost relating to transport, removal or installation of the product.
c) Misuse, including the failure to use this product for its normal purposes or incorrect installation.
d) Use of this product in a commercial/ business environment, which shall include, but is not limited to, the following: any use
for profit or financial gain, public display or events such as clubs, bars and restaurants including continuous statistical or
graphical display, or any commercial use of continuous or intentional long term display of News reels (“tickers”), static or fixed
images such as timetables and 4:3 pictures or video content displaying permanent black bars.
e) Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improper ventilation
or any other cause beyond the control of Samsung.
f) Spillage of food or liquid or use of any other hazardous substances, which may affect the product.
g) Performance due to differences in broadcasting method between countries.
6. This warranty is valid for any person who legally acquired possession of the product during the warranty period.
7. The consumers’ statutory rights in any applicable national legislation whether against the retailer arising from the purchase
contract or otherwise are not affected by this warranty. Unless there is national legislation to the contrary, the rights under
this warranty are the consumers’ sole rights and Samsung, its subsidiaries and distributors shall not be liable for indirect or
consequential loss or any damage to disc based media, removable memory or any other related equipment or material.
8. Some products may differ from these guidelines. Please check with your dealer or the local Samsung web-site.
9. Samsung shall honour warranties for all EU specification products purchased by a consumer within the following European
countries listed.
– UK, Republic of Ireland, Germany, France, Italy, Malta, Spain, Portugal, The Netherlands, Belgium, Luxembourg, Denmark,
Sweden, Finland, Poland, Hungary, Czech Republic, Slovakia, Austria, Slovenia, Croatia, Estonia, Latvia, Lithuania, Greece,
Cyprus, Romania, Bulgaria, Switzerland, Norway, Lichtenstein and Iceland.
SAMSUNG ELECTRONICS CO LTD.