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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | tempo.org/support
16
FAQs and Troubleshooting Guide (Cont.)
Problem Possible cause
The appliance freezes or
cools too much.
• The temperature is set too cold. Turn it to a warmer
setting temporarily.
Food in the freezer
compartment is not
properly frozen.
• The freezer temperature is set too warm; set it to a
colder setting.
• The freezer door was opened for too long or too
frequently.
• If a large amount of food has been added to the
freezer compartment, turn the temperature control to
a colder setting temporarily.
• The appliance is located near a heat source.
Moisture forms on the
inside or outside walls of
the appliance.
• Hot and humid weather increases the internal rate of
frost build-up. This is normal.
• Open the door less often and make sure it is always
properly closed.
The external appliance
surface is warm.
• The exterior walls can be warmer than room
temperature. This is normal while the compressor
works to transfer heat from inside the fridge or
freezer compartments.
Excessive frost and ice has
built up.
• The freezer door has been left open.
• Something is preventing the door from closing.
• The door gasket is dirty or damaged.
Heavy build-up of frost on
the door seal.
• The door seal is not airtight. Carefully warm the
leaking sections of the seal with a hair dryer (on a
cool setting). At the same time, shape the warmed
door seal by hand until it sits correctly.
The compressor runs
continuously.
• The temperature is set too cold: select a warmer
setting.
• A door is open, or something is obstructing proper
door closure.
• A door gasket is worn, dirty or damaged.
• Large quantities of food have been added to the
appliance.
• The room temperature is hotter than usual.
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