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Samsung QE55QN88CATXXU User Manual
Page 27
Samsung QE55QN88CATXXU 55 Inch Neo QLED 4K Smart TV 2023
E-Manual - Page 27
For QE55QN88CATXXU.
PDF File Manual
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267 pages
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Guide
Connections
Connection Guide
Connecting An Antenna (Aerial)
Connecting To The Network
Displaying Your Mobile Device Screen On The TV
Connection Cables For External Devices
Switching Between External Devices Connected To The TV
Connection Notes
Remote Control And Peripherals
About The Samsung Smart Remote (QLED TV/The Frame/ S9*C Series/CU8 Series/CU77** Model)
About The Remote Control (CU7/BEC Series) (except For CU77** Model)
Connecting The Samsung Smart Remote To The TV
Controlling External Devices With A Samsung Remote ControlUsing The Universal Remote Setup
Learn How To Use Samsung Smart Remote
Using Anynet+ (HDMICEC)
Controlling The TV With A Keyboard, Mouse Or Gamepad
Entering Text Using The OnScreen Virtual Keyboard
Smart Features
Using Smart Hub
Using Ambient Mode
Using Art Mode
Using Samsung Gaming Hub
About The Media Home Screen
About The Menu Home Screen
Using A Samsung Account
Using The Shortcuts
Using Workspace
Using The Apps Service
Using The EManual
Using The Internet
Using SmartThings
Playing Pictures/video/music
Using Multi View
Using Bixby
Using The Game Bar
TV Viewing
Using The Guide
Recording Programmes
Setting Up Schedule Viewing
Using Timeshift
Buttons And Functions Available While Recording A Programme Or Timeshift
Using The Channel List
Using The Channel Edit Function
Using A Personal Favourites List
TVViewing Support Functions
Picture And Sound
Using Intelligent Mode
Adjusting The Picture Quality
Picture Support Functions
Setting The Viewing Environment For External Devices
Configuring A Sound Mode And Expert Settings
Using The Sound Support Functions
System And Support
Using The Time Functions And The Timers
Using The Power And Energy Saving Functions
Using The Panel Care Functions
Updating The TV's Software
Using The Parental Settings Function
Audio And Video Functions For The Visually Or Hearing Impaired
Using Voice Assistants On The TV
Using Other Functions
HbbTV
Using A TV Viewing Card (“CI Or CI+ Card”)
Teletext Feature
Precautions And Notes
Before Using The Recording And Timeshift Functions
Supported Broadcasting Audio Options
Read Before Using Apps
Read Before Using The Internet Function
Read Before Playing Photo, Video Or Music Files
Read After Installing The TV
Supported Resolutions For UHD Input Signals
Resolutions For Input Signals Supported By 8K Models (QN7**C Series Or Higher)
Supported Resolutions For FreeSync (VRR)
Read Before Connecting A Computer (Supported Resolutions)
Supported Resolutions For Video Signals
Read Before Using Bluetooth Devices
Licences & Other Information
Troubleshooting
Picture Issues
The Screen Is Flashing Or Has Become Dark
The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear
The Picture Colours Are Black And White Or Do Not Look The Way They Should Look
The TV Automatically Turns Off By Itself
TV (The Frame TV) Cannot Be Turned Off.
Unable To Power On
The TV Remains On Or Does Not Turn On Automatically.
Unable To Find A Channel
The TV Image Does Not Look As Good As It Did In The Store.
Displayed Video Looks Blurry
The Picture Is Distorted.
There Is A Dotted Line On The Edge Of The Screen.
The Picture Won't Display In Full Screen.
The Subtitle Function In The TV Menu Is Deactivated.
Subtitles Appear On The TV Screen.
The HDR Of The Connected External Device Turns Off.
Sound And Noise Issues
How Can I Connect An Audio Device To The TV?
There Is No Sound Or The Sound Is Too Low At Maximum Volume.
The Picture Is Good But There Is No Sound.
HDMI (eARC/ARC) Is Connected, And There Is No Sound.
The Speakers Are Making An Odd Sound.
The Sound Is Interrupted.
Whenever A Function Is Used On The TV Or The Channel Is Changed, The TV Voices The Activity.The TV Explains In Voiceover The Video Scenes Displayed On The Screen.
The TV Audio Is Not Being Played Through The Soundbar Or A/V Receiver.
The Sound Is Not Heard Clearly.
The Volume Of The External Device Cannot Be Adjusted.
I Want To Turn The TV And Audio Device Off And On At The Same Time.
Channel And Broadcast Issues
Weak Or No Signal Displayed In TV Mode Or Cannot Find Channel.
The TV Is Not Receiving All Channels.
The Subtitles Are Not Provided On A Digital Channel.
Broadcasting Is Deactivated.
External Device Connectivity Issues
The "Mode Not Supported" Message Appears.
The Video Is OK But There Is No Audio.
I Want To Connect To A PC And Mobile Device Via Screen Mirroring.
No Screen Appears When Connecting The TV To An External Device.
I Want To Connect To A Bluetooth Speaker.
The PC Screen Does Not Appear Or It Flickers
Network Issues
Wireless Network Connection Failed.Unable To Connect To A Wireless Access Point.Unable To Connect To The Network.
Wired Network Connection Failed
Connected To A Local Network, But Not To The Internet.
Anynet+ (HDMICEC) Issues
What Is Anynet+?
Anynet+ Does Not Work.The Connected Device Is Not Displayed.
I Want To Start Anynet+.I Also Want The Connected Devices To Turn On When The TV Is Turned On.
I Want To Exit Anynet+.It Is Inconvenient To Turn On Other Devices Because The TV Also Turns On.It Is Inconvenient Because The Connected Devices (e.g.settop Box) Turn Off Together.
The Message "Connecting To Anynet+ Device..." Or "Disconnecting From Anynet+ Device" Appears On The Screen.
The Anynet+ Device Won't Play.
Remote Control Issues
The Remote Control Does Not Work
External Devices Cannot Be Operated With The TV Remote Control.
Recording Issues
The Timeshift Or Recording Function Cannot Be Used
Cannot Record Videos Received From An External Device Or Samsung TV Plus
The "Format Device" Message Appears When The Timeshift Or Recording Function Is Used
The Recorded Files On The TV Are Not Played Back On A PC.
Apps
I Cannot Find The App I Want
I Launched An App, But It's In A Different Language.How Can I Change The Language?
The App Does Not Work Properly.Its Image Quality Is Poor.
The Smart Hub Home Screen Keeps Appearing Whenever You Turn On The TV.
Media Files
Some Files Are Interrupted During Playback
Some Files Can't Be Played
Voice Assistant Issues
The Microphone Is Off
The Voice Commands Do Not Work Well
Bixby/Alexa Answers Although I Did Not Call It.
I Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer.
Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features.There Is No Response Even If The Voice Assistant Button Is Pressed.
During Voice Recognition, The Heavy Load Message Appears And The Function Does Not Work.
I Want To See Weather Information Of The Desired Area.
Other Issues
The TV Is Hot
The TV Smells Like Plastic
The Settings Are Lost After 5 Minutes Or Every Time The TV Is Turned Off.
The TV Is Tilted To The Side
The Stand Is Wobbly Or Crooked
I Want To Know How To Attach And Remove The TV Stand
A POP (TV's Internal Banner Ad) Appears On The Screen.
The TV Is Making A Popping Noise
The TV Is Making A Humming Noise
The TV Narrates The Screen Events In Voiceover.
Diagnosing TV Operational Issues
Self Diagnosis
Cannot Select Signal Information In Self Diagnosis
Reset Smart Hub
Reset Picture
Reset Sound
Getting Support
Getting Support Through Remote Management
Finding The Contact Information For Service
Requesting Service
Accessibility Guidance
Menu Learning Screen
Using The Remote Control
Using The Accessibility Menu
Using The TV With Voice Guide On
Using The Guide
Using Schedule Viewing
Using The Channel List
Recording
Using Smart Hub
Launching The EManual
Using Bixby
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Contents
Table of Contents
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About the Remote Control (CU7/BEC Series) (except for CU77** model)
Learn about the buttons on the Remote Control.
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File type: PDF
File name: 89391612_qe75qn88catxxu.pdf
File size: 279.26 KB
File Language: English
Pages: 267
Author: Samsung
File created: 2023-03-10
Published: 2023-05-04
Updated: 2023-09-24
Verified by
Jaqueline Hayes
on 2023-09-24
Download File
Table of Contents
×
Guide
6
Connections
6
Connection Guide
6
Connecting An Antenna (Aerial)
8
Connecting To The Network
9
Displaying Your Mobile Device Screen On The TV
14
Connection Cables For External Devices
16
Switching Between External Devices Connected To The TV
18
Connection Notes
21
Remote Control And Peripherals
24
About The Samsung Smart Remote (QLED TV/The Frame/ S9*C Series/CU8 Series/CU77** Model)
24
About The Remote Control (CU7/BEC Series) (except For CU77** Model)
27
Connecting The Samsung Smart Remote To The TV
30
Controlling External Devices With A Samsung Remote ControlUsing The Universal Remote Setup
31
Learn How To Use Samsung Smart Remote
31
Using Anynet+ (HDMICEC)
32
Controlling The TV With A Keyboard, Mouse Or Gamepad
33
Entering Text Using The OnScreen Virtual Keyboard
37
Smart Features
39
Using Smart Hub
39
Using Ambient Mode
44
Using Art Mode
50
Using Samsung Gaming Hub
58
About The Media Home Screen
61
About The Menu Home Screen
64
Using A Samsung Account
69
Using The Shortcuts
71
Using Workspace
74
Using The Apps Service
81
Using The EManual
85
Using The Internet
87
Using SmartThings
88
Playing Pictures/video/music
93
Using Multi View
99
Using Bixby
101
Using The Game Bar
106
TV Viewing
111
Using The Guide
111
Recording Programmes
115
Setting Up Schedule Viewing
118
Using Timeshift
119
Buttons And Functions Available While Recording A Programme Or Timeshift
120
Using The Channel List
122
Using The Channel Edit Function
124
Using A Personal Favourites List
126
TVViewing Support Functions
127
Picture And Sound
134
Using Intelligent Mode
134
Adjusting The Picture Quality
137
Picture Support Functions
141
Setting The Viewing Environment For External Devices
143
Configuring A Sound Mode And Expert Settings
147
Using The Sound Support Functions
149
System And Support
152
Using The Time Functions And The Timers
152
Using The Power And Energy Saving Functions
155
Using The Panel Care Functions
157
Updating The TV's Software
158
Using The Parental Settings Function
159
Audio And Video Functions For The Visually Or Hearing Impaired
160
Using Voice Assistants On The TV
166
Using Other Functions
167
HbbTV
170
Using A TV Viewing Card (“CI Or CI+ Card”)
171
Teletext Feature
174
Precautions And Notes
178
Before Using The Recording And Timeshift Functions
178
Supported Broadcasting Audio Options
180
Read Before Using Apps
181
Read Before Using The Internet Function
182
Read Before Playing Photo, Video Or Music Files
184
Read After Installing The TV
201
Supported Resolutions For UHD Input Signals
202
Resolutions For Input Signals Supported By 8K Models (QN7**C Series Or Higher)
203
Supported Resolutions For FreeSync (VRR)
204
Read Before Connecting A Computer (Supported Resolutions)
205
Supported Resolutions For Video Signals
208
Read Before Using Bluetooth Devices
210
Licences & Other Information
211
Troubleshooting
213
Picture Issues
213
The Screen Is Flashing Or Has Become Dark
213
The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear
214
The Picture Colours Are Black And White Or Do Not Look The Way They Should Look
215
The TV Automatically Turns Off By Itself
215
TV (The Frame TV) Cannot Be Turned Off.
216
Unable To Power On
216
The TV Remains On Or Does Not Turn On Automatically.
216
Unable To Find A Channel
217
The TV Image Does Not Look As Good As It Did In The Store.
217
Displayed Video Looks Blurry
217
The Picture Is Distorted.
218
There Is A Dotted Line On The Edge Of The Screen.
218
The Picture Won't Display In Full Screen.
218
The Subtitle Function In The TV Menu Is Deactivated.
218
Subtitles Appear On The TV Screen.
219
The HDR Of The Connected External Device Turns Off.
219
Sound And Noise Issues
220
How Can I Connect An Audio Device To The TV?
220
There Is No Sound Or The Sound Is Too Low At Maximum Volume.
220
The Picture Is Good But There Is No Sound.
220
HDMI (eARC/ARC) Is Connected, And There Is No Sound.
221
The Speakers Are Making An Odd Sound.
221
The Sound Is Interrupted.
221
Whenever A Function Is Used On The TV Or The Channel Is Changed, The TV Voices The Activity.The TV Explains In Voiceover The Video Scenes Displayed On The Screen.
222
The TV Audio Is Not Being Played Through The Soundbar Or A/V Receiver.
222
The Sound Is Not Heard Clearly.
222
The Volume Of The External Device Cannot Be Adjusted.
223
I Want To Turn The TV And Audio Device Off And On At The Same Time.
223
Channel And Broadcast Issues
224
Weak Or No Signal Displayed In TV Mode Or Cannot Find Channel.
224
The TV Is Not Receiving All Channels.
224
The Subtitles Are Not Provided On A Digital Channel.
225
Broadcasting Is Deactivated.
225
External Device Connectivity Issues
226
The "Mode Not Supported" Message Appears.
226
The Video Is OK But There Is No Audio.
226
I Want To Connect To A PC And Mobile Device Via Screen Mirroring.
226
No Screen Appears When Connecting The TV To An External Device.
227
I Want To Connect To A Bluetooth Speaker.
227
The PC Screen Does Not Appear Or It Flickers
227
Network Issues
228
Wireless Network Connection Failed.Unable To Connect To A Wireless Access Point.Unable To Connect To The Network.
228
Wired Network Connection Failed
228
Connected To A Local Network, But Not To The Internet.
228
Anynet+ (HDMICEC) Issues
229
What Is Anynet+?
229
Anynet+ Does Not Work.The Connected Device Is Not Displayed.
229
I Want To Start Anynet+.I Also Want The Connected Devices To Turn On When The TV Is Turned On.
229
I Want To Exit Anynet+.It Is Inconvenient To Turn On Other Devices Because The TV Also Turns On.It Is Inconvenient Because The Connected Devices (e.g.settop Box) Turn Off Together.
230
The Message "Connecting To Anynet+ Device..." Or "Disconnecting From Anynet+ Device" Appears On The Screen.
230
The Anynet+ Device Won't Play.
230
Remote Control Issues
231
The Remote Control Does Not Work
231
External Devices Cannot Be Operated With The TV Remote Control.
231
Recording Issues
232
The Timeshift Or Recording Function Cannot Be Used
232
Cannot Record Videos Received From An External Device Or Samsung TV Plus
232
The "Format Device" Message Appears When The Timeshift Or Recording Function Is Used
232
The Recorded Files On The TV Are Not Played Back On A PC.
232
Apps
233
I Cannot Find The App I Want
233
I Launched An App, But It's In A Different Language.How Can I Change The Language?
233
The App Does Not Work Properly.Its Image Quality Is Poor.
233
The Smart Hub Home Screen Keeps Appearing Whenever You Turn On The TV.
233
Media Files
234
Some Files Are Interrupted During Playback
234
Some Files Can't Be Played
234
Voice Assistant Issues
235
The Microphone Is Off
235
The Voice Commands Do Not Work Well
235
Bixby/Alexa Answers Although I Did Not Call It.
235
I Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer.
236
Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features.There Is No Response Even If The Voice Assistant Button Is Pressed.
236
During Voice Recognition, The Heavy Load Message Appears And The Function Does Not Work.
237
I Want To See Weather Information Of The Desired Area.
237
Other Issues
238
The TV Is Hot
238
The TV Smells Like Plastic
238
The Settings Are Lost After 5 Minutes Or Every Time The TV Is Turned Off.
238
The TV Is Tilted To The Side
239
The Stand Is Wobbly Or Crooked
239
I Want To Know How To Attach And Remove The TV Stand
239
A POP (TV's Internal Banner Ad) Appears On The Screen.
240
The TV Is Making A Popping Noise
240
The TV Is Making A Humming Noise
240
The TV Narrates The Screen Events In Voiceover.
240
Diagnosing TV Operational Issues
241
Self Diagnosis
241
Cannot Select Signal Information In Self Diagnosis
241
Reset Smart Hub
242
Reset Picture
242
Reset Sound
242
Getting Support
243
Getting Support Through Remote Management
243
Finding The Contact Information For Service
243
Requesting Service
243
Accessibility Guidance
244
Menu Learning Screen
244
Using The Remote Control
244
Using The Accessibility Menu
246
Using The TV With Voice Guide On
251
Using The Guide
253
Using Schedule Viewing
257
Using The Channel List
258
Recording
260
Using Smart Hub
263
Launching The EManual
266
Using Bixby
267
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