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User’s Manual
6-3
6.3 Questions and Answers
Question:
Why does not my scanner turn on?
Answer:
Ensure the micro USB cable is securely
connected to the scanner to the USB
slot in your computer.
Question:
Why doesn’t my computer
recognize my scanner when it’s
connected via USB cable?
Answer:
Make sure the cable connection is
correct and secure. Restart the
computer if necessary.
Question:
Should the scanner feel warm to
the touch?
Answer:
It is normal for the scanner to emit a
small amount of heat after prolonged
use. However, if there are strange
odors coming from the scanner or the
scanner feels a little bit hot to the
touch, turn the scanner off
immediately.
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