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40
BEFORE YOU CALL • Solutions to common problems
Entire appliance does not operate. • Thetimeofdayisnotset.Thetimeofdaymustrstbesetinordertooperate
the oven. See “Setting the clock” in the Setting Oven Controls section.
• Make sure cord/plug is plugged correctly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
• Service wiring is not complete. Contact your dealer, installing agent or authorized
service agent.
• Be sure the oven controls are set properly for the desired cooking feature. See
Setting Oven Controls in this manual or read the instructions “Entire appliance
does not operate” in this checklist.
Cannot move appliance easily. Appliance
must be accessible for service.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpetinterfereswithappliance.Providesufcientspacesoappliancecanbelifted
over carpet.
Problem Solution
Appliance is not level. • Besureoorislevel,strong&stableenoughtoadequatelysupportrange.
• Ifoorissaggingorsloping,contactacarpentertocorrectthesituation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square&havesufcientroomforapplianceclearance.
Poor baking results. • Many factors affect baking results. Make sure the proper oven rack position is
used. Center food in the oven and space pans to allow air to circulate. Allow
the oven to preheat to the set temperature before placing food in the oven. Try
adjusting the recipe’s recommended temperature or baking time. If you feel the
oven is too hot or cool, see “Adjusting Oven Temperature” section in this Use &
Care Guide.
Oven portion of appliance does not operate.
Surface cookware seems too hot or not
hot enough.
• Incorrect induction cooktop power level setting. Adjust power level setting higher or
lower as needed.
Induction cooking zone does not heat
cookware or does not heat evenly.
• Be sure the correct surface control is activated for the cooking zone.
• Be sure to use the correct cookware material type for induction cooking. Use
cookwarespecicallyidentiedbythemanufacturertouseforinductioncooking.
If you’re not sure, use a magnet to test whether the cookware type will work. If
a magnet sticks to the bottom of the cookware, the material type is correct for
induction cooking.
• Be sure to read about pan-sensing in the Induction Cooking section and correct any
pan-sensing issues in the checklist provided.
• Use quality heavier gauge cookware.
Cooking zones do not glow when heating.
• The induction cooking zones do not glow even when they are hot. Induction cooking
uses electromagnetic energy to induce heat directly to the cookware.
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