Aurora AU870MA Shredder User Manual

Loading ...

8 ENGLISH

TROUBLESHOOTING

CONTINUED NEXT PAGE

If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you con-

tinue to have problems, contact customer support at our Service Center 1-800-327-8508. DO NOT

ATTEMPT TO REPAIR BY OPENING THE SHREDDER HEAD. This will completely void the product

warranty.

 Theshredderdoesnotworkatall.

1)Make sure the unit is pluggedin and that the outlet is in good working order.

2) Overheatingwithextendeduse: In the event that the shredder has shred continuously

beyond the maximum running time and overheated, the unit will automatically shut off. If this hap-

pens, switchtheshredderOfffor30minutes or longer before resuming normal operation.

3) If using a plastic bag to line the wastebasket, please remove it. This may cause the shredder not to

operate properly.

4) The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed

directly into the center area to activate the machine (especially applies to smaller pieces of paper

or credit cards).

 Theshredderrunsin“Rev(Reverse)”modebutnotin“Auto(On)”mode.

While in “Auto” mode, the motor will not start running until paper is inserted into the feed slot. Set the

unit to “Auto” and insert paper to shred. The sensor that activates the shredder in Auto mode is located

directly in the center of the slot. If the paper you are inserting is narrow, it may not be activating the

optical sensor. It is also possible that the feed slot has become blocked with paper. Insert an index card

or any rigid sheet of cardstock (old greeting card or folded file folder), directly in the center of the feed

slot, while applying force to help push the jammed paper through. This will usually clear any paper

blockage.

 Howtoclearapaperjamintheshredder.

1) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and

loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively

clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode

to continue shredding. Repeat steps if needed.

2) With stubborn situations where the reverse function does not help, you may loosen the jammed

paper with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling oil into the

feed slot where the paper is jammed. Let it soak for about 30 minutes to completely saturate. Return

the shredder back to Auto-Onmode. Ifrequired,anindexcardorarigidsheetof

cardstock(oldgreetingcardorfoldedfilefolder)canbefedintotheshredderto

helppushthejammedpaperthrough.

Loading ...

Aurora AU870MA - High Security 8 Sheet Micro Cut Paper Credit Card Shredder