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12
FAQ
If the vacuum cleaner is not working properly, please refer to the troubleshooting
table below.
Errors
Vacuum cleaner
does not work
Weak suction
force
Motor makes a
strange noise
The rst indicator
is red after turning
on the vacuum
cleaner
The rst indicator
blinks red after
turning on the
vacuum cleaner
Battery indicator
does not light up
while charging
Charge slowly
Possible Causes
Overheat protection mode
triggered by a blockage
Vacuum cleaner is out of
battery or low on power
Suction opening or airway
passage is blocked
Dust compartment is full
and/or HEPA lter assembly
is clogged
Main suction opening or
extension rod is blocked
The adapter is not connected
to the vacuum cleaner
Battery temperature is too
low or too high
The battery is fully charged
and goes into sleep mode
If the problem persists after
ruling out the above two
possibilities
Power adapter is
incompatible
Battery is damaged
Attachment is blocked
Wait until the vacuum
cleaner cools down, then
reactivate it
Clear any blockages from
suction opening or airway
passage
Clear any blockages in the
attachment
Clear any blockages in main
suction opening or extension
rod
Please contact the after-
sales service department for
maintenance
Only use the original power
adapterto charge the
vacuum cleaner
Empty the dust compartment
and clean the HEPA lter
assembly
Fully charge the vacuum
cleaner, then resume use
Vacuum cleaner can be
used normally
Make sure the power adapter
is plugged in properly
Please contact the after-
sales service department for
maintenance
Wait until the battery's
temperature normalizes, then
resume use
Solutions
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