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22
TROUBLE SHOOTING
ISSUE RESOLUTION:
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PROBLEM POSSIBLE CAUSE SOLUTION
There is no power
Make sure the grill is plugged into a functional GFI certified outlet.
Ensure the GFI outlet has not tripped. Test the outlet with another
appliance that is known to work
The fuse is blown.
Check the fuse by unscrewing the fuse cap on the back of the control
panel inside the hopper. If the fuse is indeed blown then replace it
with a 5A fuse.
Connections to the
control panel are loose
With the grill unplugged access the back of the control panel and
ensure all connectors are securely attached and in the proper
locations. Refer to the wiring diagram.
Temperature adjustment
too low
Turn up heat on the control knob.
Opening the lid too often
Opening the lid allows heat to escape and causes the temperature
to vary drastically from
the set temperature.
Out of pellets
Add pellets and allow sufficient time for the pellets to travel from the
pellet hopper to the fire pot (can take up to 10 minutes).
Excessive ash buildup
Excess ash. Remove all unburned pellets and ash from the fire pot
using the ash clean-out procedure on page 28.
C
AUTION! ENSURE THAT THE GRILL IS COLD TO AVOID A FIRE
FROM HOT ASH.
Poor pellet quality
Inspect pellets to ensure they are whole and are not damp. If they
are, replace pellets and restart the grill.
Auger is not primed
Before the unit is used for the first time or anytime the hopper is
emptied, allow the auger tube to fully load with pellets to ensure
proper lighting of the grill (about 9 minutes). Follow Initial Lighting
Instructions.
Auger is jammed
Remove all components inside the firebox and inspect the fire pot,
are there fresh pellets inside? If not, inspect the auger to see if it is
turning at all. If the auger is not turning and you are sure there are
fresh pellets in the hopper, please contact our customer support
team.
Ignitor has failed
Remove all components from inside the fire box and inspect the fire
pot. If there are fresh pellets but they are not lighting the ignitor is
malfunctio
ning. Contact our customer service team for a resolution. If
a replacement part is required, follow Manual Start-Up Procedure to
continue using the grill as you wait for it to arrive.
Adjust temperature control
Reduce heat by reducing the selected
temperature setting.
Pellet overflow in fire pot
Turn the temperature dial to OFF to initiate its power down cycle.
Allow the fan to run until the fire is completely out. After everything
has cooled sufficiently, actuate the ash clean out mechanism to clear
the
fire pot and restart the grill.
Temperature
fluctuations
External Factors
Temperature fluctuations are normal for pellet grills. Any significant
fluctuations can be caused by wind, air temperature, improper use, o
r
lack of grill maintenance.
PROBLEM POSSIBLE CAUSE SOLUTION
This is normal due to the air
pressure inside the grill. The
amount of smoke can vary
depending on cooking
conditions.
This condition will not affect cooking. But can be minimized by
ensuring the inside of the grill is clean and there is not excessive ash.
Unplugged grill too soon.
Once the grill is turned off the fan will continue to run for 10 minutes. I
f
you do not allow the grill to go through the cool down process it can
cause fire to transfer to the auger tube. Plug the grill back in and turn
it on to activate the fan, then go through the proper shut down
procedure.
Flare ups or grease fires
Excessive grease build up
or temperature setting too hig
h
while cooking greasy food
If a grease fire occurs, keep the doors closed and hold the power
button to go through standard shut down procedures. To avoid this
condition ensure the interior of the grill is cleaned of grease regularly
to prevent buildup and cook below 350° F for very greasy foods.
poor pellet quality
Pellets may be damp or have broken down into dust. Replace pellets
with fresh ones.
Ash build up in fire pot
Temperature probe wire
not connecting
Check to see if the temperature probe is attached to the control
panel. If it is loose, firmly connect the probe to the control panel and
restart the grill. If there is no problem with the connection then you
may need to replace the temperature probe, please call our customer
service team for assistance.
Failure to reach minimum
temperature of 130F during
start-up cycle
-If there is no fire proceed to remove everything from the internal
chamber of the grill and observe the fire pot for the following:
-Ignitor: is it getting hot? Either watch to see if it glows red hot or
hover your hand over the fire pot an inch or two to feel for heat.
-Fan: hover your hand over the fire pot to feel if there is any air
movement. You should also be able to very clearly hear the fan if it is
operational.
-Auger motor: visually inspect the auger for a minute to see if it is
spinning. Note that it spins very slowly.
If any of the components are not operating properly please call our
customer service team for a resolution.
Fire has gone out due to
lack of fuel
Follow the same procedure as ER2.
Power loss during operation
Check power switch
Prolonged excessive or
discolored smoke
LCD screen will not
light up
Grill is not getting hot
enough
Fire goes out unexpectedly
Pellets will not light after
several minutes
Grill is getting too
hot
Smoke comes out
o
f pellet hopper
“ER1” Error Code
“ER2” Error Code
“ER3” Error Code
“ERP” Error Code
Grill has over heated
The internal temperature has reached over 650° F, which is above the
normal operating temperature of this grill.
“ERH” Error Code
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