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14
Storage & Service
Storage
For SmartPro Models Only: Before storing your UPS, turn it OFF: with the UPS ON and receiving
utility power, press and hold the POWER button for one second (an alarm will beep once briefly after
the interval has passed); then, unplug the UPS from the wall outlet. CAUTION! Your UPS has an
internal power source. Its outlets may still deliver current, even after the UPS is unplugged,
until the UPS is completely turned OFF (deactivated). If you store your UPS for an extended
period of time, recharge the UPS batteries once every three months: plug the UPS into a wall outlet;
allow it to charge for 12 hours; and then unplug it and place it back in storage. Note: after you plug
the UPS in, it will automatically begin charging its batteries; however, it will not supply power to its
outlets (see Quick Installation section). If you leave your UPS batteries discharged for an extended
period of time, they will suffer a permanent loss of capacity.
For OmniSmart Models Only: All connected equipment should be turned off, then disconnected
from the UPS to avoid battery drain. Unplug your UPS from its AC receptacle. CAUTION: Your UPS
has an internal power source. Its outlets may still deliver current after it is unplugged, until
the UPS is deactivated. To deactivate the UPS, press and hold its UPS/STANDBY button. Your
UPS is now ready for storage. If you plan on storing your UPS for an extended period of time, fully
recharge the UPS batteries once every three months by plugging the UPS into a live AC outlet and
letting the UPS charge for 12 hours. If you leave your UPS batteries discharged for an extended
period of time, they will suffer a permanent loss of capacity.
Permissible Storage and Transportation Conditions
Humidity 0-95% Non-Condensing
Temperature 5°F to 122°F (-15°C to 50°C)
Elevation 0 to 50,000 ft. (0 to 15,240 m)
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For more
information on service, visit www.tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
system’s circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is required
for service. This simple on-line form will ask for your unit’s model and serial numbers, along with
other general purchaser information. The RMA number, along with shipping instructions will be
emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred
during shipment to Tripp Lite or an authorized Tripp Lite service center are not covered under
warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
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