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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The flames are too large,
or too small.
The cooktop may have
been connected to the
wrong gas type.
Contact Customer Care and do not use
your cooktop until it has been checked by a
qualified technician.
The flames are noisy.
The flames lift.
There is a slight rubbery
or metallic smell when I
use the cooktop for the
first time.
This is normal for first
use and is caused by
manufacturing residues
burning off.
The smell will disappear with use.
There is no
clicking/sparking.
There is a power failure. You can still use your cooktop. Refer to
‘Manual lighting’ for details.
The ignitor may be dirty. Refer to ‘Care and cleaning’.
There is clicking/sparking,
but burner won’t light
easily or at all.
The gas supply may not
be turned on at the valve
or gas bottle.
Turn the burner off, and check whether the
gas supply to the cooktop is turned on. Wait 1
minute, then try relighting the burner, holding
the dial down for a few more seconds. If the
burner still doesn’t light, check other possible
causes below.
The gas supply to
the house may not
be working.
You should hear the gas when you turn a
burner on. If you use bottled gas, this may
indicate you are getting near the end of the
bottle and need to replace it.
Burner parts may be
clogged or wet.
Ensure parts are clean and dry. See ‘Care and
cleaning’ for guidance.
Burner parts may not have
been replaced correctly.
Check the assembly and ensure the burner
cap is sitting flat. See ‘Replacing burner parts’
for details.
The burner goes out
after lighting.
Dial not held down
long enough.
Wait 1 minute, then try relighting the burner,
holding the dial down for a few more seconds.
The flame has
been extinguished.
Blown out by draught. The flame failure protection will automatically
cut the gas supply to the burner off, stopping
gas from escaping.
Extinguished by a spill. Turn the burner off, then wait for at least 1
minute before attempting to relight. This is to
allow for any accumulated gas to disperse.
The flame goes out at
low settings.
The gas supply pressure
may be low.
Check this with your installer.
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