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Samsung QN65QN95BDFXZA User Manual
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Contents
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File type: PDF
File name: 33506540_qn65qn95bdfxza.pdf
File size: 9.43 MB
File Language: English
Pages: 272
Author: Samsung
File created: 2023-03-27
Published: 2023-03-27
Updated: 2023-03-27
Download File
Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting an Antenna
8
Connecting to the network
9
Establishing a wired network connection
9
Establishing a wireless network connection
10
Checking the network connection status
11
Resetting Your Network
11
Turning on the TV with a mobile device
12
Connecting an IP control device to the TV
12
Allowing to connect a wireless network
12
Allowing to connect the Wi-Fi Direct
12
Changing the name of the TV
12
Displaying your mobile device screen on the TV
13
Using Screen Sharing (Smart View)
13
Using Apple AirPlay
13
Using Screen Sharing (Tap View)
14
Enabling Tap View
14
Connection Cables for External Devices
15
Switching between external devices connected to the TV
17
Editing the name and icon of an external device
17
Using additional functions
19
Connection Notes
20
Connection notes for HDMI
20
Connection notes for audio devices
21
Connection notes for computers
21
Connection notes for mobile devices
22
Connection notes for Portrait Mode
22
Remote Control and Peripherals
23
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
23
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
26
About the Samsung Smart Remote (Q6*A/Q7*A/QN9*A Series)
29
About the Samsung Smart Remote (AU8 Series)
32
About the Samsung Smart Remote (The Sero)
35
Connecting the Samsung Smart Remote to the TV
38
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
39
Learn how to use Samsung Smart Remote
39
Using Anynet+ (HDMI-CEC)
40
Connecting an external device through Anynet+ and using their menus
40
Read before connecting an Anynet+ (HDMI-CEC) device
40
Controlling the TV with a Keyboard, Mouse, or Gamepad
41
Connecting a USB keyboard, mouse, or gamepad
41
Connecting a Bluetooth keyboard, mouse, or gamepad
41
Using the keyboard and mouse
42
Using the Gamepad
43
Using the controller
44
Setting up the input devices
45
Entering Text using the On-Screen Virtual Keyboard
45
Entering Text using the remote control's microphone and the on-screen virtual keyboard
46
Smart Features
47
Using Smart Hub
47
Displaying the Home Screen
48
Launching Smart Hub automatically
50
Launching the last used app automatically
50
Automatic Mirroring from Multi View
50
Automatic casting in Multi View
51
Launching Multi View automatically When rotating
51
Testing Smart Hub connections
51
Resetting Smart Hub
51
Using Ambient Mode
52
Entering the TV viewing screen from Ambient Mode
57
Using Art Mode
58
About the Art Home screen
59
Import images from USB memory
62
Using Art mode with the SmartThings app
63
Precautions when using Art mode
64
Using Samsung Gaming Hub
65
About the Media Home Screen
67
About the Menu Home Screen
70
Using a Samsung account
74
Signing in to a Samsung account
74
Creating a new account
74
Managing your Samsung account
74
Using Workspace
76
Using Screen Sharing (Windows PC) / AirPlay (Mac)
76
Using Easy Connection to Screen
76
Connecting a Remote PC
77
Playing Multimedia Content on a Remote PC
79
Using Samsung DeX
80
Using Microsoft 365
80
Adding the Web Service
80
Using Web Service
81
Using the Apps Service
82
Installing an app
83
Launching an app
83
Managing installed apps
84
Using the e-Manual
86
Launching the e-Manual
86
Using the buttons in the e-Manual
86
Using the Internet
88
Using SmartThings
88
Registering peripheral devices of the TV
89
Registering a TV / Smart Appliance / IoT device from the mobile app
89
Controlling the TV from the mobile app
89
SmartThings screen layout
90
List of devices compatible with the TV
91
Using the SmartThings Hub function
92
Playing pictures/video/music
93
Playing multimedia content on a PC or mobile device
94
Playing multimedia content on a USB device
94
Listening to your mobile device sound through the TV speaker using Sound Mirroring
95
Buttons and functions available while playing multimedia content
95
Using Multi View
99
Using Bixby
101
Starting Bixby with voice
101
Starting Bixby using buttons on the Samsung Smart Remote
102
Learning about the Explore Bixby Screen
103
Read Before Using Bixby
105
Provisions for using Bixby
105
Using the Game Bar
106
Starting the Game Bar
106
Learning about the Game Bar
106
Using FreeSync
108
Setting the Super Ultra Wide Game View
109
Changing the Super Ultra Wide Screen position
109
Configuring 144 Hz game settings
110
Troubleshooting of the game screen and audio problems
110
TV Viewing and Recording
111
Using the Guide
111
About the Guide screen
111
Using additional features from the Guide
112
Recording Programs
113
The Instant and Timer Recording options from the Guide
113
Recording while watching a broadcast
113
Using the recording schedule management screen
114
Setting Up Schedule Viewing
116
Using the schedule viewing options from the guide screen
116
Using the schedule viewing options while watching a program
116
Using the viewing schedule management screen
116
Using Timeshift
117
Getting to know Recording and Timeshift controls and options
117
Using the Channel List
119
Accessing the channel list
119
Using the functions on the channel list screen
119
Using the channel edit function
120
Accessing the channel edit screen
120
Using the channel edit functions
120
Using a Personal Favorites List
121
Creating a Favorites List
121
TV-Viewing Support Functions
122
Scanning for available channels
122
Using Program Rating Lock
122
Watching blocked / restricted programs
122
Enable Data Service
123
Configuring advanced broadcasting audio settings
123
Setting the functions for the service provider
124
Viewing broadcast service provider info
124
Using Secure Channel Viewing
124
Checking digital channel signal info and strength
124
Picture and Sound
125
Using Intelligent Mode
125
Adjusting the Picture Quality
128
Choosing a picture mode
128
Configuring advanced picture settings
129
Changing the Picture Size and Position
131
Changing the picture size settings
131
Setting the Viewing Environment for External Devices
132
Playing games on an optimized screen
132
Setting the Game Mode details
132
Using Cable Box IP Remote
134
Using Input Signal Plus
134
Using HDMI Black Level
134
Configuring a Sound Mode and Expert Settings
135
Choosing a sound mode
135
Configuring advanced sound settings
135
Using the Sound Support Functions
137
Selecting speakers
137
Listening to the TV through Bluetooth devices
138
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
138
System and Support
139
Using the Time Functions and the Timers
139
Setting the clock automatically
139
Adjusting the clock for DST and time zone
140
Changing the current time
140
Setting the clock manually
141
Using the sleep timer
141
Turning off the TV using the off timer
141
Using the Power and Energy Saving Functions
142
Reducing the energy consumption of the TV
142
Using the Panel Care Functions
144
Setting the Panel Care
144
Updating the TV's Software
145
Updating through the network
145
Updating through a USB device
145
Updating the TV automatically
145
Using the Parental Settings function
146
Using the Gesture function
146
Audio and Video Functions for the Visually or Hearing Impaired
147
Running the accessibility functions
147
Running Accessibility Shortcuts
147
Enabling voice guides for the visually impaired
147
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
147
The TV screen is turned off but audio continues
148
Enlarge the screen
148
Enabling audio for the audio (video) description function
148
White text on black background (high contrast)
148
Setting the screen to black and white
148
Inverting the screen color
149
Enlarging the font (for the visually impaired)
149
Learning about the remote control (for the visually impaired)
149
Learning about the TV menu
149
Showing captions
150
Splitting the caption
150
Selecting the caption language
150
Setting the digital caption related options
150
Listening to the TV through Bluetooth devices (for the hearing impaired)
151
Enlarging the sign language screen for the hearing impaired
151
Configure Sign Language Guide options
151
Configuring the repeat settings for remote control buttons
151
App for the Visually Impaired (SeeColors App)
151
Using Voice Assistants on the TV
152
Select the Voice Assistant
152
Using Other Functions
153
Changing the menu language
153
Setting up a password
153
Selecting Usage or Retail Mode
153
Managing External Devices
154
Using AirPlay
154
Restoring the TV to the factory settings
154
Precautions and Notes
155
Before Using the Recording and Timeshift Functions
155
Before using the recording and schedule recording functions
155
Before using the timeshift function
156
Read Before Using Apps
157
Read Before Using the Internet Function
158
Read before setting up a wireless network connection
159
Precautions for wireless network
159
Wireless security protocols
159
Read Before Playing Photo, Video, or Music Files
160
Limitations to the use of photo, video, and music files
160
Supported subtitles
161
Subtitle formats
161
Video formats with subtitles
161
Supported image formats and resolutions
162
Supported music formats and codecs
162
Supported video codecs (QLED TV (except for Q6*B/Q6*A Series)/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
163
Other restrictions
164
Video decoders
164
Audio decoders
164
Supported video codecs (Q6*B/Q6*A Series)
165
Supported video codecs (BU8/AU8 Series)
166
Other restrictions
167
Video decoders
167
Audio decoders
167
Supported video codecs (The Frame (32LS03B model))
168
Other restrictions
169
Video decoders
169
Audio decoders
169
Supported video codecs (QN7**B Series)
170
Other restrictions
171
Video decoders
171
Audio decoders
171
Supported video codecs (QN8**B Series or higher)
172
Other restrictions
173
Video decoders
173
Audio decoders
173
Read After Installing the TV
174
Picture sizes and input signals
174
Installing an anti-theft lock
174
Supported Resolutions for UHD Input Signals
175
If Input Signal Plus is set to Off
175
If Input Signal Plus is set to On
175
Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
176
If Input Signal Plus is set to Off
176
If Input Signal Plus is set to On
176
Supported Resolutions for FreeSync (VRR)
177
Read Before Connecting a Computer (Supported Resolutions)
178
IBM
178
MAC
178
VESA DMT
179
VESA CVT
180
CTA-861
180
Supported Resolutions for Video Signals
181
CTA-861
181
VESA CVT
182
Read Before Using Bluetooth Devices
183
Restrictions on using Bluetooth
183
Blocking programs based on their TV Rating
184
Blocking movies based on their Motion Picture Association of America (MPAA) rating
185
Blocking programs based on their Canadian English Rating
185
Blocking programs based on their Canadian French Rating
186
Blocking Programs based on their Downloadable U.S. Rating
186
Licenses
187
Troubleshooting
188
Picture Issues
188
The screen is flashing or has become dark
188
The picture is not bright, or the picture colors do not look clear
188
The picture colors are black and white or do not look the way they should look
189
The TV automatically turns off by itself
190
TV (The Frame TV) cannot be turned off.
190
Unable to power on
190
The TV remains on or does not turn on automatically.
191
Unable to find a Channel
191
The TV image does not look as good as it did in the store
192
Displayed video looks blurry
192
The picture is distorted
192
There is a dotted line on the edge of the screen
192
The picture wonât display in full screen
193
The Caption function in the TV menu is deactivated
193
Captions appear on the TV screen
193
The HDR of the connected external device turns off
193
Sound and Noise Issues
194
How can I connect an audio device to the TV?
194
There is no sound or the sound is too low at maximum volume.
194
The picture is good but there is no sound.
194
HDMI (eARC) is connected, and there is no sound.
194
The speakers are making an odd sound.
195
The sound is interrupted.
195
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
195
The TV audio is not being played through the Sound bar or A/V receiver.
195
The sound is not heard clearly.
196
The volume of the external device cannot be adjusted.
196
I want to turn the TV and audio device off and on at the same time.
196
Channel and Broadcast Issues
197
"Weak or No Signal" displayed in TV mode or cannot find channel.
197
The TV is not receiving all channels.
197
The captions are not provided on a digital channel.
197
Broadcasting is deactivated.
197
External Device Connectivity Issues
198
The "Mode Not Supported" message appears.
198
The video is OK but there is no audio.
198
I want to connect to a PC and mobile device via screen mirroring.
198
No screen appears when connecting the TV to an external device.
199
I want to connect to a Bluetooth speaker.
199
The PC screen does not appear or it flickers.
199
Network Issues
200
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
200
Wired network connection failed.
200
Connected to a local network, but not to the Internet.
200
Anynet+ (HDMI-CEC) Issues
201
What is Anynet+?
201
Anynet+ does not work. The connected device is not displayed.
201
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
202
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
202
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
202
The Anynet+ device won't play.
202
Remote Control Issues
203
The remote control does not work.
203
External devices cannot be operated with the TV remote control.
203
Recording Issues
204
The Timeshift or recording function cannot be used.
204
Cannot record videos received from an external device or Samsung TV Plus.
204
The "Format Device" message appears when the Timeshift or recording function is used.
205
The recorded files on the TV are not played back on a PC.
205
Apps
206
I launched an app, but it's in a different language. How can I change the language?
206
The app does not work properly. Its image quality is poor.
206
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
206
Media Files
207
Some files are interrupted during playback.
207
Some files can't be played.
207
Voice Assistant Issues
208
The microphone is off.
208
The voice commands do not work well.
208
Bixby/Alexa answers although I did not call it.
208
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
209
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
209
During voice recognition, the heavy load message appears and the function does not work.
209
I want to see weather information of the desired area.
209
Other issues
210
The TV is hot.
210
The TV smells like plastic.
210
The settings are lost after 5 minutes or every time the TV is turned off.
210
The TV is tilted to the side.
210
The stand is wobbly or crooked.
210
A POP (TVâs internal banner ad) appears on the screen.
211
The TV is making a popping noise.
211
The TV is making a humming noise.
211
The TV narrates the screen events in voice-over.
211
Diagnosing TV operational issues
212
Self Diagnosis
212
Cannot select Signal Information in Self Diagnosis.
213
Reset Smart Hub
213
Reset picture
213
Reset sound
213
Getting Support
214
Getting support through Remote Management
214
Finding the contact information for service
214
Requesting service
214
FAQ
215
The TV Screen does not Display Properly
215
The TV does not Turn On
220
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
226
Network Access is not Available
230
There is No Sound or the Speakers are Making an Odd Sound
235
The Remote Control does not Work
241
Updating the Software
245
Accessibility Guidance
251
Learn Menu Screen
251
Using the Remote control
251
Orientation of the Samsung Smart Remote or Remote Control
251
Description of the Samsung Smart Remote or Remote Control
251
Using the Accessibility Menu
253
Running the Accessibility Shortcuts menu
253
Running the Accessibility menu functions using the General menu
253
Running the Accessibility menu functions using Bixby
254
Learning about the Accessibility menu functions
255
Using the TV with Voice Guide on
259
Changing channel
259
Using on-screen number entry via the Samsung Smart Remote or Remote Control
259
Changing volume
260
Using program information
260
Using the guide
261
To view a program on now
262
Other options in the guide
262
Using Schedule Viewing
264
Setting up a schedule viewing
264
Cancelling a scheduled viewing
264
Using the Channel List
265
Recording
266
Using the instant and schedule recording options from the guide screen:
266
Recording the program you are watching
267
Scheduling recording from the program info window
267
Changing the recording time
267
Viewing recorded programs
268
Deleting a recorded program
268
Using Smart Hub
269
Smart Hub
269
Using the Smart Hub Home Screen
269
Launching the e-Manual
271
Using Bixby
272
Running Bixby
272
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