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Troubleshooting
PROBLEM
Massager doesn’t
turn on
Can't hear a tone when
pressing the "+"
Increase Intensity Button
The maximum intensity
has been reached
Press the "-" Reduce
Intensity Button and
you will hear a tone,
if not please contact
customer support
(email:support@ren-
pho.com)
Can't hear a tone when
pressing the "-" Reduce
Intensity Button
The intensity has reached
the lowest level
Press the "+" Increase
Intensity Button and
you will hear a tone,
if not please contact
customer support
(email: support@ren-
pho.com)
Massager shuts off
automatically
If you encounter any other problems, contact: [email protected]
The massager’s overheat
protection feature will
switch off the massager
automatically when
too hot
Wait for the massager
to cool down before
powering it back on
Power is off
Battery is too low
Massager shuts-off after
20 minutes
Long press the Power
On/Off Button to turn
on the massager.
Charge the massager
Long press the
Power On/Off Button
to turn on the
massager for another
20 minutes
CAUSE SOLUTION
11
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