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13
Storage and Service
Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power, press
and hold the POWER button for one second (an alarm will beep once briefly after the interval has
passed); then, unplug the UPS from the wall outlet. CAUTION! Your UPS has an internal power
source. Its outlets may still deliver current, even after the UPS is unplugged, until the UPS
is completely turned OFF (deactivated). If you store your UPS for an extended period of time,
recharge the UPS batteries once every three months: plug the UPS into a wall outlet; allow it to
charge for 12 hours; and then unplug it and place it back in storage. Note: after you plug the UPS
in, it will automatically begin charging its batteries; however, it will not supply power to its outlets
(see Quick Installation section). If you leave your UPS batteries discharged for an extended period of
time, they will suffer a permanent loss of capacity.
Permissible Storage and Transportation Conditions
Humidity 0-95% Non-Condensing
Temperature 5°F to 122°F (-15°C to 50°C)
Elevation 0 to 50,000 ft. (0 to 15,240 m)
Atmospheric Pressure >11.1 kPa
Service
For more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
system’s circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is required
for service. This simple on-line form will ask for your unit’s model and serial numbers, along with
other general purchaser information. The RMA number, along with shipping instructions will be
emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred
during shipment to Tripp Lite or an authorized Tripp Lite service center are not covered under
warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
18-06-068-933608.indb 13 6/22/2018 4:56:31 PM
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