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www.napoleon.com
N415-0478 SEP 10.20
EN
6
Troubleshoong
Problem Possible Causes Soluon
No heat Thermostat turned o.
No power.
Faulty thermostat or grill plate.
Turn thermostat to maximum seng.
Ensure thermostat is fully seated in grill
plate and properly plugged into outlet.
Try another outlet.
Check for tripped circuit breaker. Reset.
Turn thermostat to maximum seng.
Pre-heat grill with lid closed for 15-20
minutes.
Replace thermostat or grill plate.
Low heat. Improper preheang
Excessive buildup in base of grill.
Preheat 15-20 minutes. Increase
thermostat seng.
Clean out excessive debris in base.
Excessive are-ups/
uneven heat.
Excessive fat in meat.
Excessive cooking temperature.
Grease buildup.
Trim fat from meat before grilling.
Adjust temperature as needed.
Clean grill.
Circuit breaker trips or
fuse blows.
Power surge
Another appliance plugged into
same circuit as grill.
Moisture or water in thermostat
or electrical connecons.
Turn controller to OFF posion before
plugging into electrical outlet.
Do not use other electrical appliances on
same circuit.
Keep thermostat and electrical components
dry.
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