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1111
TROUBLESHOOTING
Problem Possible Cause(s) Solution(s)
Low water flow or
spray pressure
1. Water supply valve not
opened fully
2. Nozzles dirty
3. External bidet filter
1. Check that the water supply valve at
wall is fully open.
2. Clean nozzles
(see maintenance section).
3. If you have an external bidet filter
like SWF44, check and replace
if necessary.
Nozzles do not
function properly
1. Nozzles are dirty
2. Water pressure is too low
3. External bidet filter
1. Clean nozzles
(see maintenance section).
2. Check water supply valve at wall to
fully open.
3. If you have an external bidet filter
like SWF44, check and replace
if necessary.
Water leaks from
areas other than
the nozzles
1. Water leaking from the T-valve
2. Water leaking from the bidet
hose connection
1. Make sure that the rubber gasket is
inserted correctly into the T-valve.
2. Make sure that the bidet hose is
correctly connected and tight. Check
any rubber washers and do
not overtighten.
If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple steps.
If you are unable to resolve the issue after checking the following items, please call the Service
Center at 888-542-3355, Mon–Fri, 9am–5pm PST, or email us at [email protected].
Check before continuing:
• Make sure main water supply valve is open.
• Confirm there are no leaks from hoses or water supply.
After checking items above, refer to the following troubleshooting chart for additional solutions.
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