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If the headset is out of your ears, you feel uncomfortable when wearing the headset or your ears hurt
M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the
headset is worn following the procedures described above and you feel the size of the fitting supporters does not fit your
ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears.
For the proper sound quality, call sound quality, etc. to be effective
If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work
correctly, or you may not obtain the correct sound qualities or call performance.
If any of this is the case, see steps
and and check that you are wearing the headset properly in your ears.
When attaching and removing the headset
In the factory settings, the built-in sensors detect when the headset is inserted in or removed from your ears, enabling
the headset to pause or resume music playback, as well as control the detection of tap operations and voice guidance.
When the headset is worn
You can tap the headset or in the area near your ear to play music, make and receive calls, etc.
You will hear a voice guidance corresponding to the operation and status.
When the headset is removed
When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one
or both headset units are removed. When the headset is worn again, the headset resumes music playback.
When the headset is not worn for about 15 minutes after being removed from the charging case, the headset turns
off automatically to save the battery. Turn the headset on by putting the headset into your ears.
In order to prevent the headset from reacting incorrectly, music playback, making and receiving calls as well as other
operations cannot be performed by tapping the headset removed from your ears.
Hint
You can also play music, make and receive calls, etc. when only one unit of the headset is worn in your ear.
By using the “Sony | Headphones Connect” app, you can change the setting of automatically pausing and resuming the music
playback, or automatically turning off the headset.
Related Topic
Replacing the fitting supporters
Using only one unit of the headset
What you can do with the “Sony | Headphones Connect” app
Shake your head lightly and make sure that the headset is not out of position.
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