Air Purifier
User manual
AX46*G5000**
• Thank you for purchasing this Samsung air purifier.
• Before operating this unit, please read this manual carefully and retain it for future reference.
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English
Safety Information 4
Safety Information 4
Package Content 8
Package Content 8
Accessories / Product specifications 8
At a Glance 9
At a Glance 9
General 9
Display and buttons 10
Removing the filters 11
Assembling the filters 12
Operation Features 15
Operation Features 15
Turning the power on/off / Controlling the fan speed 15
Sleep mode / Timed on/off function / Display lighting 16
Clearing the filter replacement reminder / Lock function 17
Checking the air quality 18
Cleaning and Maintenance 20
Cleaning and Maintenance 20
Cleaning the air purifier exterior 20
Cleaning and drying the filters 21
SmartThings app 22
SmartThings app 22
Appendix 25
Before Requesting Service 25
Contents
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English
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the
end of their working life. To prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
(For India Only)
For more information on safe disposal and recycling, visit our website www.samsung.com/in/support or
contact our Helpline numbers - 1800 40 SAMSUNG (1800 40 7267864).
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English
Safety Information
These safety precautions are for owner’s safety and preventions of property damage.
Therefore, please read this manual thoroughly before using your product.
WARNING
Hazards or unsafe practices that may result in severe personal injury or death.
CAUTION
Hazards or unsafe practices that may result in minor personal injury or property damage.
Follow directions.
Do NOT attempt.
Make sure the machine is grounded to prevent electric shock.
Cut-off the power supply.
Do NOT disassemble.
FOR INSTALLATION
WARNING
Only connect to a socket that can provide the rated power supply. Do not use the socket with other
products. Do not extend the power cord.
• Using a multi-socket with other products or extending the power cord may cause electric shock or fire.
• Using a voltage converter may cause electric shock or fire.
• Failing to meet the exact voltage, frequency and/or rated current may cause electric shock or fire.
Do not install the air purifier near a heat source and inflammable objects, or in areas that are highly
humid or dusty. Avoid exposure to oil, gas, direct sunlight and water.
• Follow instructions to avoid electric shock or fire.
CAUTION
When installing the product, make sure that the power plug can be easily removed when needed.
• Follow instructions to avoid electric shock or fire due to electrical leakage.
Install the product on a solid flat ground.
• Follow instructions to avoid excessive vibration, noise and operational issues thereof.
Keep a safe distance from surrounding objects.
• Clear space from each side: at least 60 cm and the front: at least 25 cm
• The space is necessary to ensure efficient air intake and proper purification.
• Make sure that the inlet and outlet are not covered.
Make sure that the power cord is not pressed under the product.
• Follow instructions to avoid electric shock or fire.
Safety Information
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Safety Information
FOR POWER SUPPLY
WARNING
Use a dry cloth to wipe the power plug and the contact area to keep them free from dust, water and
other undesirable substances.
• Follow instructions to avoid electric shock or fire.
Check the position of the power plug when you connect it to a socket.
• Having the cord hanging from above the plug may damage the wires inside, which can lead to
electric shock or fire.
Please contact your local Samsung Service Centre if the power plug or cord is damaged.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
Make sure that the power plug is securely fitted in the socket. Do not use it when the plug or cord is
damaged.
• Follow instructions to avoid electric shock or fire.
When you disconnect the power cord, pull it by the plug. Do not pull the cord itself.
• Follow instructions to avoid electric shock or fire.
Do not fold, pull out, twist or tie the power cord. Do not hang it over a metal object or place a heavy
object on it. Do not put the cord between objects or behind the air purifier.
• Follow instructions to avoid electric shock or fire.
CAUTION
Remove the power plug of your air purifier when it is not used for a period of time and during a
thunderstorm.
• Follow instructions to avoid electric shock or fire.
Product installation must be handled by official Samsung service personnel or a certified local
technician to avoid power cord or plug damage, which can be dangerous.
Disconnect the air purifier from the power source before cleaning or repairing.
FOR USING
WARNING
If the product is exposed to water, immediately disconnect it from the power source and contact your
local Samsung Service Centre.
• Follow instructions to avoid electric shock or fire.
If you notice a noise, burning smell or smoke from the product, immediately stop using it and contact
your local Samsung Service Centre.
• Follow instructions to avoid electric shock or fire.
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Safety Information
In the event of a gas leak in proximity of the air purifier, do not touch it or attempt to unplug it.
Immediately ventilate the room and contact your provider or a certified technician for advice.
• Do not turn the ventilation fan on.
• A spark can cause an explosion or fire.
Do not pull out the power plug while operating the air purifier.
• This may cause a spark when reconnecting the plug, which can lead to an explosion or fire.
Please contact your local Samsung Service Centre when you require repair service.
• Follow instructions to avoid electric shock or fire.
Do not handle the power plug with wet hands.
• Follow instructions to avoid electric shock or fire.
Do not use force on the air purifier or pull the unit away.
• Follow instructions to avoid fire, malfunction or injury.
Store the plastic package away from children or discard it according to the law.
• Follow instructions to protect children from a risk of suffocation.
Do not insert your finger or other objects into the air inlet or outlet.
• Take special care to protect children from injury.
Do not place an object near the air purifier as children may use them to climb onto the product.
• Follow instructions to avoid injury from a tip-over or fall.
If the power plug area has contacted water, completely dry it before using the air purifier again.
• Follow instructions to avoid electric shock or fire.
Do not insert a metal object and similar items inside the air purifier.
• Follow instructions to avoid electric shock or injury.
Do not place a heavy object on the air purifier.
• Follow instructions to avoid malfunction or noise.
If any of the electric components inside the air purifier has contacted liquid or water, disconnect the
product from the power source and contact your local Samsung Service Centre.
• Follow instructions to avoid electric shock or fire.
Do NOT attempt to repair or modify the product.
• Use only the standard rated fuse.
• Follow instructions to avoid electric shock, fire, malfunction or injury.
Safety Information
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Safety Information
CAUTION
Keep your air purifier at least 2 meters away from a TV or other audio/visual media.
• They can be affected by video or audio noise.
Secure enough space around the air purifier when operating.
• Clear space from each side: at least 60 cm and the front: at least 25 cm
• Your air purifier is designed to take in air through the front inlet for purification. Keep the area around
the inlet clear and make sure that both the inlet and outlet are not covered by curtains and such.
Do not step on the product or place other objects on it (laundry, candles, burning cigarettes, plates,
medicine, metal items, air fresheners, etc.).
• Follow instructions to avoid electric shock, fire, malfunction or injury.
Do not tilt or flip the air purifier while the power plug is connected to the socket.
• Follow instructions to avoid malfunction or fire.
Do not use bug repellent or other spray products on the air purifier.
• They can be harmful and may cause electric shock, fire or malfunction.
Do not submerge the air purifier.
• Follow instructions to avoid malfunction.
Do not handle the product with wet hands.
• Follow instructions to avoid electric shock.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance.
FOR CLEANING
WARNING
Do not apply water, benzene, thinner, alcohol, acetone or similar substances directly on the product.
• Follow instructions to avoid product discolouration or deformation, electric shock or fire.
Disconnect the product from the power source when cleaning. Wait for the fan to completely stop
before cleaning.
• Follow instructions to avoid electric shock or fire.
CAUTION
Be sure to disconnect the power plug from the socket before cleaning the product.
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Package Content
Package Content
Accessories
2-in-1 filter ¹⁾
1 EA
(Deodorization Filter+ Dust
Collecting Filter)
Pre-filter
1 EA
User manual
1 EA
1)
- The 2-in-1 filter is a consumable filter and cannot be reused by washing it with water.
- Please remove vinyl from filter before use.
NOTE
• Use only Samsung authorized filters. Use of non-authorized filters may void product warranty.
– When purchasing a replacement filter, be sure to check whether it is the same type of filter.
Product specifications
The product dimensions are based on the maximum dimensions. They may vary depending on the
measurement position.
The product design and specifications are subject to change without prior notice for quality improvement.
Model name
Dimensions
(width × height × depth)
CADR
AX46*G5000** 360 mm x 783 mm x 318 mm 467 m³/h
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At a Glance
At a Glance
General
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10
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02
03
04
01
Air outlet (top)
02
Display and buttons
03
Display lighting
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Filter holder
05
Air inlet / Front panel
06
Handle (rear side)
07
Air outlet (side)
08
Laser PM sensor
09
Gas sensor
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2-in-1 filter(Deodorization Filter+Dust
Collecting Filter)
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Pre-filter
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At a Glance
Display and buttons
08 09 1310 12
11
03 04 05 06
07
02
01
01
Current fan speed
02
PM10 / PM2.5 / PM1.0 pollution / Concentration
/ Timer indicator
03
Air quality indicator
04
Gas pollution indicator
05
Filter replacement reminder
06
Wi-Fi function indicator
07
Lock indicator
08
Power button
09
Fan speed button
10
Sleep mode
11
Timer on/off button
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Lighting / Filter reset button
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Air quality / Lock button
NOTE
• PM10: Dust in the air with a diameter of 10 ㎛ or less
– Fine particles with about 1/5 of the diameter
of a human hair
• PM2.5: Dust in the air with a diameter of 2.5 ㎛ or less
– Fine particles with about 1/20 of the diameter
of a human hair
• PM1.0: Dust in the air with a diameter of 1.0 ㎛ or less
– Fine particles with about 1/50 of the diameter
of a human hair
* Diameter of a human hair: 50 to 70 ㎛
At a Glance
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At a Glance
Removing the filters
When using the 2-in-1 filters for the first time or replacing them with a new set, remove the vinyl packaging first.
STEP 1 Remove the front panel.
• Use your thumbs to press on the top of the product
and pull the front panel forward with other fingers.
STEP 2 Remove the pre-filters.
STEP 3 Release the 2-in-1 filters.
• Rotate the filter holder 90˚ anticlockwise to release
the filter.
STEP 4 Remove the 2-in-1 filters.
STEP 5 Remove the vinyl packaging from the filters.
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At a Glance
Assembling the filters
STEP 1 Place the 2-in-1 filters
• Let the filters sit inside the grooves at the bottom.
• Check the insert direction before placing the filters.
STEP 2 Secure the 2-in-1 filters.
• Rotate the filter holder 90° clockwise to hold the filter
in place.
STEP 3 Place the pre-filters.
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02
01
02
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At a Glance
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At a Glance
STEP 4 Place the front panel.
STEP 5 Before using new filters, reset the filter
replacement reminders.
• Press and hold the Lighting [
] button for
3 seconds or longer.
NOTE
• The product is not as effective when it is operated without filters.
• You may notice a subtle odour from fresh filters when using your newly purchased air purifier for the first time,
– which will disappear naturally in about a day.
• Keep the windows and doors closed whenever you can while the product is running. Ventilate the air
regularly to avoid high concentration of carbon dioxide when you keep the room enclosed for a duration of
time. When the filters have a weak smell, regular ventilation also reduces the smell.
• Carbon monoxide (CO) is a harmful gas that cannot be removed by the filters and usually comes from an
outdoor origin.
• The frequency of filter cleaning and replacement may vary depending on the operating environment.
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At a Glance
Tips for using the 2-in-1 filters
• Operating the product without filters may cause abnormal air noise.
Be sure to use the product with the 2-in-1 filters.
• In a room with persisting odours, using the product after ventilating the room first allows more effective
odour control.
– Operating the product while cooking food that has a strong odour may cause the deodorization filter to
smell, and early replacement may be necessary.
• If you operate the product after it has been unused for 2 weeks or more, or if there is a smell, run a cleaning
operation by running the product in a well-ventilated space at the High fan speed for 4 hours or more, or
dry the filters in the sunlight for 4 hours or more. This can help remove odours from the filters.
• The filter replacement reminder generates an alert when the maximum filter operation time has been
reached based on the product uptime.
The frequency of filter cleaning and replacement may vary depending on the operating environment.
• Do not wash the 2-in-1 filters with water. When using the product, be sure to keep the filters away from
water.
• The replacement cycle of the 2-in-1 filters can be between 6 months to 1 year, provided that the product
operates 24 hours every day.
(Filters can be used longer when the duration of product operation is shorter.) Filter life depends on the air quality.
The life span of filters may shorten depending on the usage environment, the frequency of use, and the
amount of contaminants adsorbed.
• The indicator illuminates to notify when the filters need to be replaced. However, replace them regardless
of the indicator status if they are visually dirty or smell, or if the output air flow is noticeably slowing down.
• The dust collecting filter is a high performance filter that removes fine particles in the air such as
particulate matter (PM) and cigarette smoke particles.
• The deodorization filter is a high-performance active carbon (charcoal) filter, effectively controlling
household odours from a toilet, food, and such.
• If the filters begin to smell when you operate the product, they are no longer in usable condition and need
to be replaced.
– The 2-in-1 filter is a consumable material, you will be charged for replacing filters regardless of the
remaining warranty period.
• You may purchase new replacement filters from Samsung online store OR from Samsung’s authorized
retailers.
At a Glance
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Operation Features
Turning the power on/off
• Press the Power button. The air purifier turns on with a
notification sound and automatically begins operation.
– Sensor preparation begins upon startup with a
display indication and continues for 12 seconds.
The air quality is then indicated by colour and the
concentration level.
– Coloured air quality indicator: PM10, PM2.5 and
PM1.0 levels, and gas pollution display: PM10,
PM2.5, PM1.0
Sensor loading display
• When you turn off the power and turn it back on, the
product operates at the last fan speed you used.
Controlling the fan speed
Use the button to select the intensity of air flow to purify
the indoor air.
• Press the Fan speed [
] button to change between
the options.
– Each time you press the button, the fan speed
changes in the order of Low → Auto → High →
Medium → Low.
• In Auto mode, the fan speed is automatically adjusted
to the particle and odour levels around it to keep the
room clean.
Operation Features
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Operation Features
Operation Features
Sleep mode
Sleep mode provides a clean, quiet and comfortable room
for a good night's sleep.
• Use Sleep mode to only allow the mode indicator and
turn off all other display indicators.
• Changing the fan speed when Sleep mode has been
active for 10 seconds or more will cancel the mode and
the sensor loading display will appear.
(See ‘Sensor loading display’ on page 15.)
• Lock feature becomes unavailable while Sleep mode is on.
Cancel
• Press the Sleep mode [ ] button or Fan speed [ ] button.
Timed on/off function
The product automatically turns off after a specified
duration.
• You can select between 1hour to 12hours by pressing
the Timed on/off [
] button when the product is
powered on. Time can be adjusted by hour.
• Timed off is scheduled 3 seconds after selecting the
desired operating hours.
Cancel
• Press and hold the Timed on/off [
] button for
at least 3 seconds or press the Timed on/off [ ]
button to set the timer to .
Display lighting
The air quality is displayed in pleasantly dimmed colour
lighting.
• It reflects the PM10, PM2.5, PM1.0 or gas pollution
level, whichever is the worst.
• Colours do not apply when using the product in Sleep
mode.
Cancel
• Press the Lighting [
] button.
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Operation Features
Clearing the filter replacement reminder
This feature notifies when to replace the 2-in-1 filters
(Deodorization Filter+Dust Collecting Filter).
• If you hear a beep and the filter replacement indicator
[
] lights up while the product is in use, replace
the filters and press the Lighting [ ] button for 3
seconds or more to reset. The replacement reminder
turns off after [ ] blink twice with the notification
sound.
• Likewise, if the filters have been replaced before [
]
activation for other reasons, reset the status by pressing
the Lighting [ ] button for longer than 3 seconds.
• After resetting the filters, press the Lighting [
]
button to reset this feature as well.
CAUTION
• The filter change indicator may not work properly if
you continue to use old filters without replacement or
perform the reset process without filters.
Lock function
Use this feature to lock all buttons and prevent
unintended button operation, especially by children.
• Press and hold the Air quality [
] button for 3
seconds or more to activate this feature, which locks
all buttons after a beep.
• All buttons become inaccessible while Lock feature is on.
Cancel
• Press and hold the Air quality [
] button for
3 seconds or more. The feature is released after a
beep.
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Operation Features
Operation Features
Checking the air quality
You can review the current air quality from the display panel with the colour (reflecting the PM10 / PM2.5 /
PM1.0 / gas pollution) and the concentration level indicators.
• By default, the colour and PM10 / PM2.5 / PM1.0 level indicators reflect the PM10 concentration.
• Each time you press the Air quality [
] button, the current state is displayed in the order of PM10 →
PM2.5 → PM1.0. The PM2.5 and PM1.0 levels are displayed for 10 seconds, before automatically changes to
the PM10 level.
– The air quality will be ‘Very Poor’ when the PM2.5 / PM1.0 levels are worse than the PM10 level.
If the concentration levels are same for all PM groups, the indicator will reflect the PM10 level.
• Air quality levels
Pollution level PM10 level (㎍/m³) PM2.5 / PM1.0 level (㎍/m³) Gas pollution level
Very poor Red 151 and over 76 and over 4
Poor Yellow 81 - 150 36 - 75 3
Moderate Green 31 - 80 16 - 35 2
Good Blue 30 and below 15 and below 1
• PM10, PM2.5 and PM1.0 measurement will be displayed in numbers 05 – 999.
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Operation Features
NOTE
• The dust concentration may vary depending on the environmental conditions (for example, when the
product is near a construction site, road, or fabric sofa, or when a vacuum cleaner is used or bedding and
clothes are arranged near the product, etc.).
• The following conditions may cause temporarily high readings of PM level:
– When the product is used near fur rugs or used in vets, clothes stores, or other places prone to high
humidity, smoke or infestation
– When humidifiers, electric pressure cookers, sprayers and such are being used in the same room
– When the product is used where there is inflow of outside air with dust or other types of air pollution
(e.g. proximity to the building’s HVAC or ventilation systems, or loose window frames)
• The gas pollution reading can be affected by odorous household items such as air fresheners, deodorants
and detergents.
• If you are using more than one air purifier in the same room, the dust concentration reading on each unit
may not be same as they affect air circulation. The dust concentration reading may vary depending on the
sensor or product being used.
• If there is no change in the intensity of gas (odour), it may not be reflected in the gas pollution reading
even though you can clearly smell it.
• PM levels on the display may differ from the official forecasts.
• Nearby electromagnetic waves or electrical noises may cause temporarily high readings of PM level.
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Cleaning and Maintenance
Be sure to disconnect the power plug from the socket before cleaning the product.
Cleaning and Maintenance
Cleaning the air purifier exterior
• Dampen a soft cloth with lukewarm water and wring it out, and then wipe the product exterior with it.
• Wipe the grooves on the front panel with a cotton swab.
• If it is too hard to clean the dust from the front panel, remove the panel and wash it with water.
CAUTION
• Do not wipe the product with an alkaline detergent.
• Do not wipe the product surface with sulphuric acid, hydrochloric acid, or organic solvents (thinner,
kerosene, acetone, etc.). Do not attach a sticker to the product. Failure to do so may result in damage to the
product surface.
Cleaning the sensors
• If there is dust or foreign substance on a sensor, use a
vacuum cleaner to clean the sensor and its surrounding.
CAUTION
• Do not put any dust into the sensor openings.
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Cleaning and Maintenance
Cleaning and drying the filters
NOTE
• About removing/assembling the filters, see pages 11 and 12.
Cleaning the pre-filters
• Depending on the dust accumulation, first remove
dust with a vacuum cleaner and gently wash the filter
with a pH-neutral detergent diluted in lukewarm
water.
– Cleaning interval: 2 weeks (when using the product
24 hours every day)
CAUTION
• Cleaning the pre-filter by rubbing with a brush or a
similar tool may damage the superfine fibres.
Drying the filters
• Keep the filters in the shade until completely dry and
away from direct sunlight.
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SmartThings app
To use the SmartThings app, connect the product to the network in the sequence described below.
The images shown may differ depending on your smartphone model, OS version and manufacturer.
You need to set up the Wi-Fi access point only when connecting the product to a Wi-Fi network. Once the
product is connected, you can use the SmartThings app via Wi-Fi, 3G, LTE, 5G or more wireless networks.
You can easily install the SmartThings app or use the product with your smartphone by scanning the QR code
on the attached label.
SmartThings app
1
Checking the power connections
Check if the power is connected to the product and
the access point.
2
Setting up and connecting to a Wi-Fi
access point using your smartphone
1
To connect the product to a Wi-Fi network, turn
on Wi-Fi at “Settings > Wi-Fi”, and then select the
access point to connect to
• Only alphanumeric characters are supported
for wireless access point names (SSIDs). If an
SSID has a special character, rename it before
connecting to it.
• This product supports only Wi-Fi 2.4 GHz.
SAMSUNG_2G
SAMSUNG_5G
Select
On
2
Turning off “Switch to mobile data” at “Settings >
Wi-Fi” on your Smartphone
• If “Switch to mobile data” or “Adaptive Wi-Fi” is
turned on, you cannot connect to the network. Be
sure to turn off these functions before connecting
to the network.
Off
Off
NOTE
• The setup may differ depending on your
smartphone model, OS version and manufacturer.
3
Checking the Internet connectivity
• After connecting to Wi-Fi, check that your
smartphone is connected to the Internet.
NOTE
• A firewall may prevent your smartphone from
connecting to the Internet. Contact your Internet
service provider for troubleshooting.
3
Downloading the SmartThings app
and registering your Samsung account
1
Downloading the SmartThings app
• Search for “SmartThings” on Play Store or App
Store, and download the SmartThings app to your
smartphone.
• If the SmartThings app is already installed on your
smartphone, update it to the latest version.
SmartThings
Samsung Electronics Co., Ltd.
NOTE
• The SmartThings app supports Android OS 7.0
or later (with at least 2 GB RAM) and iOS 12.0 or
later. The app is optimized for iPhone 6s or later
and Samsung smartphones (Galaxy S and Note
series). The updates of the SmartThings app or the
functions supported by it may be discontinued for
the previously supported OS versions due to the
reasons such as usability and security.
• The SmartThings app may change without
prior notice to improve product usability and
performance.
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SmartThings app
2
Registering your Samsung account
• A Samsung account is required to use the
SmartThings app. To create your Samsung
account and log in to your account, follow the
instructions displayed on the SmartThings app.
You do not need to install an additional app.
NOTE
• If you already have a Samsung account, log in to
the account. If you have a smartphone that is a
Samsung device and you have a Samsung account,
your smartphone is automatically logged in to your
account.
• If you log in from a smartphone produced for
another country, you need to log in with its country
code when you create your Samsung account, and
the SmartThings app may not be used on some
smartphones.
4
Connecting the SmartThings app
to your product
1
Selecting the product to connect to
1) Start the SmartThings app about one minute
after turning on the product to connect to.
2) After the SmartThings app is started, select
‘ADD NOW’ when a pop-up window saying that a
product to connect to is found appears.
A new device has been found.
Add this device to
SmartThings?
Never Later
Add now
선택
Select
3) If the pop-up window does not appear, select “+”,
and then “Add Device.”
My home
Living room >
Add devices
My Home
Living room >
Select
Select
You can add a product you want to connect to by
selecting it manually or by selecting “Scan”.
• Select manually: Air purifier > Samsung
• Scan: [Air purifier] Samsung
Auto detect
Select
Air purifier
Samsung
Select
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SmartThings app
SmartThings app
2
Connecting the SmartThings app to your product
• Follow the instructions displayed on the
SmartThings app to connect to your product.
• For information on how to use the SmartThings
app, select the How To menu on the app.
NOTE
• If any pop-window appears on the top of the
smartphone while connecting to your product, do
not select it.
• If a pop-up window saying that the device is
already registered appears during connecting
to your product, get permission using “REQUEST
PERMISSION” from a user already connected to the
product, or create a new account using “REGISTER
MY ACCOUNT” to independently connect to the
product.
• If a Samsung account-related country error occurs
during connecting to your product, log out of your
current Samsung account, log in to your previous
Samsung account, and then delete all devices that
have been connected previously. Then, log in to
your current Samsung account again, and then
configure the settings.
• If a failure message appears while adding a device,
see “Setting up and connecting to a Wi-Fi access
point using your smartphone” on page 22.
The connection may fail temporarily due to an
installation location problem of the access point or
other problems.
• If a message appears on the SmartThings app,
follow its instructions.
NOTE
• For the security protocols for wireless/wired
access points, WPA-PSK and WPA2-PSK are
recommended. For the authentication methods,
AES is recommended. New Wi-Fi authentication
specifications and Wi-Fi non-standard
authentication methods are not supported.
• The product supports the IEEE802.11 b/g/n
(2.4 GHz) communication protocol. (Samsung
recommends IEEE802.11n.)
• If your Internet service provider permanently
have registered the MAC address (a unique
identification number) of your PC or modem, you
may not be able to connect your product to the
Internet. Contact your Internet service provider
and ask how to connect devices other than your PC
(such as an air conditioner and an air purifier) to
the Internet.
Open Source Announcement
The software included in this product contains open
source software. You may obtain the complete
corresponding source code for a period of three years
after the last shipment of this product by contacting
our support team via http://opensource.samsung.
com (Please use the “Inquiry” menu.)
It is also possible to obtain the complete
corresponding source code in a physical medium such
as a CD-ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/
opensource/SMART_AT_051/seq/0 leads to the
open source license information as related to this
product. This offer is valid to anyone in receipt of this
information.
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Appendix
Check the following before requesting service from the Service Centre.
Operation
The air purifier does not operate.
• Check the power supply and turn on the air purifier again.
• Make sure that the power plug is plugged in, and then turn on the
air purifier again.
If it still does not operate, try a different power outlet.
• Make sure that the front panel is closed properly.
Sound
The air purifier makes strange noises.
• If you move the product during operation, it may cause noise. Turn off
the power before moving the product.
Odours
The air purifier smells strange.
• Because the air purifier sucks and circulates indoor air, if you use it
in a closed space for a long time, odours generated in your home can
saturate the filters.
– Remove the pre-filter, 2-in-1 filter. See if any of them smell and
clean or replace them when necessary.
You will be charged for replacing filters regardless of the
remaining warranty.
– Open the doors and windows, and then operate the product for
3 to 4 hours.
– When grilling or frying food ingredients such as fish and meat,
ventilate the room well and operate the air purifier once the
odours are sufficiently removed.
• Filters can become the source of odours when you use the product
along with air fresheners, diffusers, scented candles or cleaning
agents, or in a recently furnished room (e.g. new paint or wallpaper).
– Ventilate until the odours are completely removed, and then
operate the product.
• Operating your air purifier in a room that is constantly humid or
exposing it to moisture from a humidifier can cause the filters to
smell after some time.
– If the filters smell due to moisture, dry them well in sunlight
before using them again.
Before Requesting Service
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English
Appendix
Before Requesting Service
Cleanliness
The cleanliness colour indicator continuously lights
up in red. (The cleanliness indications are strange.)
• Check the sensors for any foreign substances and clean them if
necessary.
• In winter season, installing and operating the product for the first
time shortly after delivery may cause the pollution level to reach
999㎍/m³ with the indicator illuminated in red. This is a temporary
issue that happens if there is a significant temperature change from
outdoor exposure causing condensation inside the unit. In this case,
do not be alarmed and continue using the product. The status will
be cleared within 1 to 2 hours of operation.
• The gas sensor reacts to changes in the indoor odourant level due
to cooking or ventilation, causing the indicator to illuminate in red.
When this happens, ventilate the room for 1 to 2 hours.
• Disconnect the power plug, then put it back after 1 minute. (To reset
the sensor)
• If the indicator colour stays in red after you have followed all the
provided instructions and solutions, it may be a sensor issue. In this
case, please contact your local Samsung Service Centre.
• When humidifiers, electric pressure cookers, sprayers and such are
being used in the same room, the pollution level may be measured
as Poor.
The fan speed does not change according to cleanliness.
• Set the fan speed to Auto. The fan speed does not change
automatically when it is set to Low, Medium or High, and when Sleep
mode is on.
The PM10, PM2.5, PM1.0 concentration values do
not change from the Good (05) level.
• This may happen when the room is properly sealed and the air is clean.
To check if the sensor is functioning, test it by tearing paper by the sensor
and/or rub them to create some dust. This will cause the PM levels to
change if the sensor is working properly.
– Dusting off or cleaning the room may not necessarily cause
sensor feedback if the dust particles are bigger than PM10, while
they are still filtered and removed from the air.
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Appendix
Display
The PM10, PM2.5, PM1.0 concentration values are
the same continuously.
• When the air is clean, you may not see a difference between the PM10,
PM2.5 and PM1.0 levels. To check if the sensor is functioning, test it by
tearing paper by the sensor and/or rub them to create some dust. This
will cause the PM levels to change if the sensor is working properly.
The filter replacement indicator is always turned on.
• After replacing the filters, press and hold the [ ] button for
3 seconds or more to reset the filter replacement reminder.
Strange indications appear on the display.
• Contact your local Samsung Service Centre if your air purifier
displays , , or
QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
INDIA
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
www.samsung.com/in/support
MALAYSIA
1800-22-8899 (HHP)
1800-88-9999 (OTH)
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
AUSTRALIA
1300 362 603 (Other)
1300 425 299 (HHP)
www.samsung.com/au/support
NEW
ZEALAND
0800 726 786 (All Product)
0800 6 726 786 (Support for Smart Mobile Devices)
www.samsung.com/nz/support
This product is RoHS compliant.
