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TROUBLE SHOOTING
Question 1 : Why is projector blue indicator on, the projection screen has
not yet come out?
Answer : Make sure not to press and hold the power key too long. Release
the power key as soon as the blue indicator is on. Please be
patient and not to push the power key repeatedly during the
projector system is booting. Otherwise that may cause the
projector stuck.
Question 2 : When the projector is in use, it abruptly quits the playback
screen.
Answer : Normally the projector will be back to system home page or
stop working easily if the blue touch buttons are touched
during playback.
Question 3 : The projector’s remote control isn’t functioning.
Answer : Please check:
1. If the status light on the remote �lashes each time your press
a button on the remote, the problem is not with your remote.
2. Try moving closer to the projector with the remote.
3. Check that the batteries are functioning and inserted properly.
Question 4 : Why can some movies not be played?
Answer : In this case there are several possibilities.
1. The �ile size is too large.
2. The video resolution is higher than 1080p. The supported
resolution is only up to 1080p.
3. The �ile format is not supported. Please refer to the the video
format support list in Speci�ications chapter.
Question 5 : Why does playing move have no sound coming out?
Answer : Due to the copyright issue of Dolby, this projector does not
support Dolby audio decoding. You might not get sound from
videos if they use Dolby audio decoding.
Question 6 : How should I do if the projector system is crashed or stuck?
Answer : In this case there are several possibilities that will cause the
system crash sometimes.
1. The computing power of the projector cannot catch up the
one of the connected devices.
2. The mismatched display resolutions between the projector
and the connected device. The possible solution is to restart
the projector. Then the projector will work normally.
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