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19
English
English
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Descaling solution CA6700
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AquaClean water filter CA6903
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Brew group grease HD5061
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Coffee oil remover tablets CA6704
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-
care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Warning icons
Warning
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Solution
The 'water tank empty' light is on
- The water tank is almost empty. Fill the water tank with fresh water to the
maximum level indication.
- The water tank is not in place. Place back the water tank.
The 'empty coffee grounds container' light is on
- The coffee grounds container is full. Remove and empty the coffee grounds
container while the machine is switched on. Wait at least 5 seconds before you
reinsert the container.
The alarm light is on
- The coffee grounds container and/or the drip tray is not in place or not placed
correctly. Place back the coffee grounds container and/or the drip tray and make
sure they are in the correct position.
- The service door is open. Remove the water tank and make sure the service door
is closed.
The alarm light is flashing
- The brew group is not in place or not placed correctly. Remove the brew group
and make sure it is locked into place. See chapter 'Removing and inserting the
brew group' for step-by-step instructions.
- The brew group is blocked. Remove the brew group and rinse it with water under
the tap. Then lubricate the brew group and place it back into the machine. See
chapter 'Cleaning and maintenance' for step-by-step instructions.
The alarm light is on and the start light flashes.
Some air is trapped inside the machine. To release the air from the machine, fill the
water tank with water, place a cup under the classic milk frother and press the
flashing start/stop button.
Be careful: small jets of hot water will be dispensed from the classic milk frother to
release the air.
AquaClean light is flashing: place or replace the AquaClean water filter and activate
it. See chapter 'AquaClean water filter' for step-by-step instructions.
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