Loading ...
Loading ...
Loading ...
◎
Whether the device's USB-C port is damaged: Connect the player to a computer or power
adapter with an available USB port with a working USB-C cable. If the fault persists, the USB-C
port of the player is damaged.
◎
If it is confirmed that the USB cable and the charging port are normal, it can be determined that
it is the fault of the player itself. Please contact after-sales support for a replacement or refund.
■
Noise
Please check whether there is external matter in the headphone plug, and double-check whether
the audio file is damaged.
■
The SD card is not working properly
◎
You may be experiencing any of these issues with your SD card:
▸
The SD card is not detected by your device.
▸
Slow file speed transfer to and from the SD card.
▸
SD card ejects automatically/ Does not stay in the card slot.
Troubleshooting:
▸
Re-insert it into the G5 player.
▸
Check the SD card for physical damage.
▸
Check if the SD card is FAT32 or EXFAT.(only FAT32 format is perfectly supported)
▸
Restart the G5 player or factory reset.
▸
Make sure that the SD card's metal teeth are clean.
▸
Make sure that the SD card has sufficient free storage for your needs.
◎
If you still run into any issues, e-mail us with a video or photo showing them.
■
The button has no function
Please restart the machine and try it again.
Loading ...
Loading ...
Loading ...