Loading ...
Loading ...
Loading ...
Trouble Shooting
■
The player can't play the music/video/photo/books, which its file format is claimed that
can be compatible with the device
◎
The playback of files is affected by various factors such as bit rate, file size, file integrity, file
format, etc.
◎
If the file you transfer into the player cannot be played, please contact us directly via mail and
attach a copy of the file so we can investigate.
■
FM radio cannot be turned on
◎
The playback effect of FM Radio will be affected by the location and the strength of the signal.
◎
The FM radio needs to be plugged into a wired headset/headphones as an antenna to turn on.
If the headset is plugged in and the fault persists, the 3.5mm port is likely in poor contact. Please
replace one headset and try again.
■
This device is used abnormally
Please restore the factory settings to see if it returns to normal; use the charger to activate the
battery, and try to restart it on the premise that there is a certain amount of power, or contact our
after-sales team for a system refresh.
■
The device does not respond to charging or connecting to the PC
◎
In a normal shutdown state, when charging with a USB-C cable connected to a computer or a
power adapter, the player will usually light up and display the brand logo and remaining power.
◎
Whether the USB-C cable or power adapter is damaged: Connect the player by replacing it with
another normal USB-C data cable and power adapter to check if it can be charged.
◎
Whether the connection is poor: Repeatedly plug and unplug the USB-C cable to test whether
the charging can be resumed. If it can be charged at a certain time, it means that the contact is
bad.
Loading ...
Loading ...
Loading ...