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24
TROUBLESHOOTING (CONT.)
Problem Possible Solution
The sensor does
not connect to the
thermostat.
The sensor's batteries may be low.
Replace with 2 AAA batteries
(see page 20).
If your problem is not listed, please contact Customer Support
(see page 34).
Why isn’t my sensor connecting to the VeSync app?
• Make sure your sensor and phone are within 30 ft of each
other.
• Reset the sensor by removing and reinserting the batteries,
then try connecting again (see page 20).
VeSync App Troubleshooting
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