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102
together.
Internal parts failure.
Separate the print media or use better
quality and dry print media.
Note：
• If the problem persists, please contact the customer service center. See the Three
Guarantees certificate for contact details.
11.3.2. Image Defects
Problem
Cause
Solution
The printout is
whitish or light
• The print media does not meet the
usage specifications, for example the
media is damp or too rough.
• The resolution setting of printing
program is too low and concentration
setting is too low, or save toner mode is
ticked.
• Toner is low.
• Toner cartridge is damaged.
• Please use proper print media within
the specification range.
• Set the resolution and concentration
setting of program, or cancel ticking
the save toner mode.
• It is suggested to replace the original
toner cartridge.
Toner spots
• Dirty toner cartridge or toner leakage.
• Toner cartridge is damaged.
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has
been used previously.
• The paper path is dirty.
• It is suggested to replace the original
toner cartridge.
• Please use the print media within the
specification range.
• Clean the paper path.
White spots
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has
been used previously.
• The paper path is dirty.
• The drum inside toner cartridge is
damaged.
• Please use the print media within the
specification range.
• Clean the paper path.
• It is suggested to replace the original
toner cartridge.
Toner comes off
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has
been used previously.
• The printing paper medium set and
paper medium placed are not
consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Please use printing medium within
the specification scope, and use
manual feed tray for printing in case
of special medium.
• Please print with corresponding
paper medium.
• Clean the inside of the printer.
• It is suggested to replace the original
toner cartridge.
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