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48
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
One speaker
doesn’t play
Make sure the speaker wires are in good condition.
Disconnect the wire from the working speaker and attach it to the
non-working speaker. If the speaker doesn’t play, the problem may be
with the speaker and not the speaker wire.
Disconnect the speaker wire from the terminal block connector.
Connect it to the other terminal block connector. If the speaker plays,
the problem may be the other speaker wire. Replace the speaker wire.
If the speaker doesn’t play, the problem may be in that channel of
the amplifier.
Right and left
stereo channels are
heard on the
wrong speakers
Make sure the speaker wires are connected properly (see page 16).
Make sure that the red and white analog cables are properly
connected, red to red and white to white on the amplifier and on the
external music source.
Bass or treble
is weak
Make sure the speaker wires are connected properly (see page 16).
If they aren’t, they could be playing out of phase.
Make sure the speakers are compatible: one pair of speakers requires
4 ohm minimum each, and two pairs of speakers require 8 ohm
minimum each.
Make sure the amplifier software is up-to-date in the Bose Music app.
Adjust the bass or treble level using the Bose Music app.
Can’t connect with
your mobile device
using a Bluetooth
connection
Make sure the amplifier is set to Main (see page 27).
Can’t play
Bluetooth audio
On your mobile device, turn the Bluetooth feature o and then on.
Delete the amplifier from the Bluetooth list. Connect again
(see page 34).
Make sure you’re using a compatible Bluetooth mobile device.
Make sure you’re within 30 ft of the amplifier, and there are no large
metal obstructions in the way.
Delete the amplifier from your mobile device Bluetooth list. Connect
again (see page 34).
Set up the Bose Music app first and perform all updates.
Connect a dierent mobile device (see page 35).
Clear the amplifier’s device list (see page 35). Connect again (see
page 34).
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