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45
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the amplifier:
• Make sure the amplifier is connected to a live AC (mains) outlet.
• Secure all cables and speaker wires.
• Check the state of the amplifier (see page 36).
• Move the amplifier and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the amplifier within the recommended range of your wireless router or
mobile device for proper operation.
• Refer to your speaker owner’s guide.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you’re unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact
SYMPTOM SOLUTION
Can’t complete
network setup
Make sure the amplifier is set to Main (see page 27).
Select correct network name and enter password.
Connect your mobile device and amplifier to the same Wi-Fi network.
Enable Wi-Fi on the mobile device you’re using for setup .
Change the default browser on your mobile device.
Close other open applications.
Restart your mobile device and your router.
Place the amplifier within range of the router.
Reset the amplifier (see page 51).
If your router supports both 2.4GHz and 5GHz bands, make sure both
the mobile device and amplifier are connecting to the same band.
Uninstall the Bose Music app, reset the amplifier (see page 51), and
restart setup.
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