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17
LIMITED 2-YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 2-YEAR LIMITED WARRANTY
WHAT IS COVERED
• Your Dyson machine is warranted against original defects in materials and
workmanship for a period of two years from the date of purchase, when used for
normal purposes in accordance with the Dyson User manual. Please retain your proof
of purchase. If you do not have your proof of purchase, your warranty will start 90 days
after the date of manufacture, according to Dyson’s records. This warranty provides,
at no extra cost to you, all labor and parts necessary to ensure your machine is in
proper operating condition during the warranty period. The replacement of any part
of your machine under warranty will not extend the period of warranty; however, your
warranty will be extended for any time your machine is being repaired or retained for
work being performed under the warranty. Any parts which are returned to Dyson will
become the property of Dyson. Please call the Dyson Helpline on 1-866-693-9766 for
more information.
• For refurbished machines, length of warranty may differ, please see warranty letter
included with machine for warranty terms.
• This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
• Dyson filters are warranted against original defects in materials and workmanship
for a period of 12 months from the date of purchase. Filter units that must be replaced
because the filter life has expired are not covered by the warranty.
Dyson shall not be liable for costs, damages or repairs incurred as a result of, due to,
or from:
• Damage caused by not carrying out the recommended machine maintenance.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in
accordance with the Dyson User manual.
• Use of the machine other than for normal domestic purposes within the United States,
e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson User manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by unauthorized parties or agents.
• Blockages – Refer to the Dyson User manual for details on how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your warranty, please contact Dyson.
WARRANTY LIMITATIONS AND EXCLUSIONS
• To the fullest extent permitted by applicable law, any implied warranties relating to your
machine including but not limited to warranty of merchantability or warranty of fitness
for a particular purpose, are limited to the duration of this warranty.
• To the fullest extent permitted by applicable law, your remedy for breach of this warranty
is limited to the warranty service described below. Dyson will not be liable for any
consequential damages or incidental damages you may incur in connection with your
purchase and use of your machine.
• This limited warranty gives you specific legal rights. You may also have other rights which
vary by State.
• This limited warranty is not transferable.
• The limitations or exclusions of liability stated herein apply in the state of New Jersey, to
the fullest extent permitted by applicable law.
WARRANTY SERVICE
• Before a service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and place
of purchase.
• Please keep your purchase receipt in a safe place to ensure that you have
this information.
• All work will be coordinated by Dyson or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty; however, your
warranty will be extended for any time your machine is being repaired or retained for
work being performed under the warranty.
• If your machine is not functioning properly, please call the Dyson Helpline on
1-866-693-9766. Most issues can be rectified over the telephone by our trained
Helpline staff.
IMPORTANT DATA PROTECTION INFORMATION
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine
and enable us to support your warranty. Failure to register will not diminish your
warranty rights.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website at
privacy.dyson.com.
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