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146 Using Other Functions
Precautions and Notes
148 Before Using the Recording and Timeshift Functions
150 Read Before Using Apps
151 Read Before Using the Internet Function
153 Read Before Playing Photo, Video, or Music Files
170 Read After Installing the TV
171 Supported Resolutions for UHD Input Signals
172 Resolutions for Input Signals supported by 8K models
(QN7**C series or higher)
173 Supported Resolutions for FreeSync (VRR)
174 Read Before Connecting a Computer (Supported
Resolutions)
177 Supported Resolutions for Video Signals
179 Read Before Using Bluetooth Devices
180 Blocking programs based on their TV Rating
183 Licenses
Troubleshooting
Picture Issues
184 The screen is or has become dark
184 The picture is not bright, or the picture colors do not look
clear
185 The picture colors are black and white or do not look the
way they should look
186 The TV automatically turns off by itself
186 TV (The Frame TV) cannot be turned off.
186 Unable to power on
187 The TV remains on or does not turn on automatically.
187 Unable to a Channel
188 The TV image does not look as good as it did in the store
188 Displayed video looks blurry
189 The picture is distorted
189 There is a dotted line on the edge of the screen
189 The picture won’t display in full screen
189 The Caption function in the TV menu is deactivated
190 Captions appear on the TV screen
190 The HDR of the connected external device turns off
Sound and Noise Issues
191 How can I connect an audio device to the TV?
191 There is no sound or the sound is too low at maximum
volume.
191 The picture is good but there is no sound.
192 HDMI (eARC/ARC) is connected, and there is no sound.
192 The speakers are making an odd sound.
192 The sound is interrupted.
193 Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
193 The TV audio is not being played through the Soundbar or
A/V receiver.
193 The sound is not heard clearly.
194 The volume of the external device cannot be adjusted.
194 I want to turn the TV and audio device off and on at the
same time.
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